Marco Moretti Reviews 

3,110
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve been wearing Wayfair’s by Ray-Ban for years because they have a prescription. I got my eyes corrected no longer need a prescription. I’ve gotten many many compliments on these glasses.

Rated 5 out of 5 stars

These people are the very best at delivery and service. I had an exchange plus a re-order and it was prompt, easy and flawless in delivery. Absolutely great communication. And most importantly, I LOVE... See more

Rated 5 out of 5 stars

I received my order the glass are great! I had a problem with my first order it was the wrong order. I emailed you and you took care of it right away and delivered the right order i appreciate for tak... See more

Rated 5 out of 5 stars

Good customer service. It took several emails and photos to resolve my return request. At the end they were very helpful. They resolved my issue generously and better than expected.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,110)

2,816 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A frustrating delivery, but a good product

The glasses are beautiful, lightweight and exactly as shown on the website. They fit me really well and I'm happy with the quality and design. The only downside was the first delivery attempt, which was extremely frustrating due to poor communication from the local carrier. However, Marco Moretti's customer service was responsive, arranged a free replacement shipment and everything was resolved in the end. Overall, a positive experience and a product I would recommend.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Small like kids glasses.

The glasses looked nice but when they came, the size was a joke! They look normal on the male models, but seven my skinny 13 year-old boy thought they were too small for his face. And I can assure you he has the smallest and most perfect face. On me, as an adult, it looks like i’m wearing kids glasses. I look more stupid than I ever need with these on.
As a reference: my Rayban aviator medium size are perfect - not small, not too big. Meaning I’m no fat faced fatty. I will never buy glasses from Marco Moretti again. It’s an effing joke.

(Edit: after two weeks - not a word from this company. If you don’t know English, try Google translate….)

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Just love these sunglasses!

I just love these sunglasses! Stylish and comfortable. Superb quality with crystal clear glass in different colors. Quick delivery all the way to Sweden and great progress update of the order. Have already bought 6 different pairs now to wear for different occasions/outfits and will buy several more 😊

July 3, 2026
Unprompted review
Rated 3 out of 5 stars

FInally I did recieve my order

You'll never receive anything and especially your paid sunglasses.

UPDATE
The customer support politely contacted me "...After checking your order, we found that it unfortunately encountered a technical issue within our logistics system...." and finally I did receive my order.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Never received anything

Never received anything, seems like a scam to me.

July 8, 2026
Unprompted review
Marco Moretti logo

Reply from Marco Moretti

Hello,

We are sincerely sorry to read this, and we understand your doubts: paying and receiving nothing is an experience you should never have had. Marco Moretti is not a scam, and we want to prove it by fixing this situation immediately. Most packages that never arrive are held up by the local carrier in charge of the final delivery, and we will open an investigation with them straight away.

Could you please send us your exact order number, along with a screenshot of your confirmation email, by replying directly to that original confirmation email? Please also mention your Trustpilot review in your message: it will allow us to link it to your file, locate your package and offer you a clear solution, a new shipment or a full refund.

You deserve the experience we committed to offering you.

Una volta cliente, sempre famiglia.
Mélodie
Assistante Service Après-Vente
Marco Moretti
contact@marcomoretti.fr
www.marcomoretti.fr

Rated 5 out of 5 stars

Stunning product

Bought two of their sunglasses, they arrived promptly, well packaged and I have to say they are really well made glasses with great lenses. So good, I have just ordered two more pairs. I adore this product and I’m sure you will too

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality product ⭐

Great communication,great service and fantastic looking glasses with a fabulous comfortable feel. 5 star.
Thank you !!

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Total SCAM Don't fool yourselves with these made up feedback

Total SCAM, watch out this Chinese seller who is under false pretences acting under Italian name with French registered website however they are neither French nor Italian nor have any relation to EU, they are not even EU registered business with valid EU VAT however they abuse the system and get by using and EU fulfillment center to distributes cheap ( I mean real cheap) glasses NON STANDARD glasses and if your ever want to return the pieces of garbage you receive GOOD LUCK TO YOU. If you are lucky you will get an address in China somewhere to return your package which first will cost you the same price of item to return with registered courier to proof that you returned THEN after one month you will receive your returned package back reason: UNKNOWN ADDRESS or UNKNOWN RECEIVER so you will be out the price you paid for glasses and the cost of return label. Do yourself and your pocket a favour and save the headache deal with your local glass shop or if you dont want spend much just visit any of the local drug stores they sell much better quality glasses on fraction of price that you could test then buy and you will have a chance to return if you dont like them within 14 days with no hassle. Don't fool yourselves with these made up feedback this is a real experience I am sharing.

July 3, 2026
Unprompted review
Marco Moretti logo

Reply from Marco Moretti

Hello Michael,

We have read your review carefully, and we cannot let it stand as a fair description of who we are.

Marco Moretti is a Maison whose every model is designed and developed in Milan. We manage our own stock, our own supply chain and our own logistics, and we serve our customers from warehouses around the world, including a significant part in Asia, because it currently offers us the best quality and logistics conditions. That takes nothing away from the Italian soul of each piece.

Regarding returns: no customer should ever face the situation you describe. When a problem is genuine, we handle it directly with the customer, including solutions that do not require sending anything back at all. If your package was returned to you after a costly shipment, we want to see your file and put it right, at our expense, not yours.

As for our reviews, they are collected and hosted by Trustpilot, an independent platform, and they come from real customers, positive and negative alike. We answer each one personally.

Could you please send us your exact order number, along with a screenshot of your confirmation email, by replying directly to that original confirmation email? Please also mention your Trustpilot review in your message: it will allow us to link it to your file and understand precisely what happened.

You deserve the experience we committed to offering you.

Una volta cliente, sempre famiglia.
Mélodie
Assistante Service Après-Vente
Marco Moretti
contact@marcomoretti.fr
www.marcomoretti.fr

Rated 5 out of 5 stars

I bought a pair of glasses from Marco…

I bought a pair of glasses from Marco Moritte and I'm very happy with my purchase. The glasses are of good quality, they were packed securely, and they arrived on time. Everything was exactly as expected. I would definitely recommend them!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, the glasses look great. Fast delivery service with regular update's. Thank You

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Sunglasses

Sunglasses are made with excellent quality. I’ve had lots of good compliments since receiving them and customer service were also excellent.

July 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look