Marcus by Goldman Sachs®  Reviews 168

Just tried top open another account. Site said sorry you will have to call so we can verify the application. Spent 20 minutes on the phone confirming twice our details. Rep said we will send you an email that has to be responded to and then account will be open. After more verification on my cell phone, I opened the email and completed what hey needed. Pressed to button to complete process and error message popped up said sorry but try again. THEIR SYSTEM IS BROKEN and cannot accept new accounts. TERRIBLE SERVICE.

Their newest and much hyped Promotional Bonus program has terms in the fine print that are so complicated and convoluted, that their own reps don’t fully understand! After having read the terms, I still had to call Marcus for clarification. I spoke to THREE different representatives AND a supervisor, I was told that the funds I just deposited qualified me for the top bonus. However, when I questioned why my online account didn’t reflect the correct bonus, I was told by a Customer Service Specialist that despite the fact that three reps and a supervisor gave me incorrect information, they would not budge on their stance that I did, in fact, not qualify. The reps are the voice of this bank and as such, Marcus should take responsibility and grant me what I was promised. They refused. That is pretty poor customer service (not to mention a reflection of the improper training their reps receive). I’ll be moving my funds out asap.

I'd give a negative five if possible. The have a bait and switch offer if you open a savings account. They offer up to $1500 if you open the account and meet the terms of the offer.
I attempted to open the savings account, online, on the app, and on the phone with customer service, to be able to take advantage of the offer.
They first required that I provide all my personal information, including SS number, photo of my drivers license, address, date of birth, everything, which I provided, all of it.
The offer also requires the applicant to agree to all their terms and conditions prior to completing the application, which I did.
I have an 835 credit score, lived in the same location 25 years, have accounts with multiple other major banks.
Then after they got all my personal information, a hackers and scammers goldmine, they immediately denied my application.
Claimed they couldn't "verify" my information and said due to "security" they couldn't tell me why other than they couldn't verify my ID. That's a flat out lie, they had more than is normally required by other major banking institutions.
Marcus by Goldman Sachs are scammers who steal your personal information and have zero interest in honoring the offers (the bait) that they throw out there. If they did they would've wanted to follow up with me to figure it out and "verify". But nope, just a flat out denial after stealing my personal information.
Save yourself a security nightmare, don't go for any so called bogus offers they bait you with and give them any, or all of your personal information.

This bank is impossible to work with. They want me to go to probate to prove I am executor of an estate for which I have documentation through a trust and will. They do not accept trusts or wills so I have to do probate just to get a 1099 form to file taxes on behalf of a deceased individual. Read the reviews - they are very accurate and buyers should STAY AWAY!

This place wants you to give your SSN number to multple people on multiple recorded connections. I strongly recommend avoiding.

This is a fraud company had savings with them and they closed my account without a reason no explanation they just decided to close it done

I recently opened a CD account after reviewing the savings options on the website. Based on the information presented during the application process, the CD appeared to offer the best return, and there was no indication that other promotional offers were available.

Just 10days later, I received a cashback promotion for opening a savings account. I later learned that this promotion had already been active before I opened my CD. Unfortunately, this offer was not displayed or made visible to me during my decision-making process. Had it been clearly presented, I may have chosen differently.

When I contacted customer service, I was told there was nothing they could do. I was considering closing the account, and the representative said he would be happy to assist — but I would need to pay an early withdrawal penalty. What is particularly concerning is that this penalty was not clearly disclosed or prominently highlighted during the application process.

As a new customer acting in good faith, I expected full transparency regarding both promotional opportunities and key account terms. Customers should be able to rely on the information presented when making financial decisions. I hope the company improves its disclosure practices to ensure clearer communication and fair treatment going forward.

I applied online for a savings account and was given an application number with instructions to call customer service. After two calls, I reached the security team, who unlocked the application and asked me to complete the remaining steps on the website.

I created my login, opened the pending application, completed the consent, and submitted it, but encountered a technical error. I tried multiple times with the same result. When I contacted customer service, I was advised to try again later or use a different browser or the mobile app, but the same error continued to occur.

I later attempted to start a new savings account application through the app, only to go through the same process and receive another application number that again ended in an error.

Although Marcus markets itself as a 24/7 online bank, opening an account required multiple calls to customer service, which appears to be available only during business hours. The website and app experienced repeated technical issues that support was unable to resolve. After several attempts, I decided to stop the process.

I’m sharing this feedback in the hope that these technical and support issues can be addressed for future customers.

I’ve been trying to close my deceased mother’s account for over 2 months. I’ve called 4 times now, each call taking over 30 minutes. I submitted the requested form promptly, and each call confirmed and requested the status. On the last call I again told the rep I was calling about CD account for my deceased mother. After taking my info, the rep then asked if my mother could come to the phone. My issue wasn’t resolved so I asked to speak to a supervisor. Rep said it would take one to three days for a call back.

Marcus screwed the purchase of my home. I called to confirm they could wire money to my escrow bank and they said that they could only confirm on the day money was to be sent. On that day they rejected my wire and I could not close on the property. I will never do business with this company again.

I have some CD's accounts there. I'd previously phoned with some very basic questions about a current so-called "bonus" offering. As usual, I provided all of the requisite personal ID data.
Then I asked the rep to access my accounts data. She did so.
With that information directly on her screen, I first asked that she acknowledge the financial number I cited, the very one on her screen. The reply she was not able to"calculate" the total. Good grief. It did not require a calculator to add up the on screen numbers.
The reason for my asking directly related to a forthcoming series of related questions bearing on the "bonus" offering, such seeking some simple verifying answers.
Finally, I asked to speak to a supervisor. I was then put on hold for maybe 3-4 minutes.
That rep then came back on line and asked if I'd wait another 5-10 minutes to be connected to a supervisor.

At that point, I'd had enough and said to rep, thanks, but no, and I'll hang up now.

Previous to the phone calls, and first occurring ovwer the last few days, SEVERAL times I tried to solicit the same desired information by means of accessing the bank's chat room. Only EVERY time I entered my text information, then clicked to transmit, the same message appeared. "Sent failed." Also, when some minutes ago I'd asked the aforesaid phone rep what the problem is with the supposedly 24-7 available chat room, the reply received was no such problems have been reported. You bet!
Now today I tried that chat room again, and finally I was able to transmit the same as before questions, and then followed a series of replies, some notably at variance depending on which rep responded. However, when direct questions were again posed, each rep was only able to repeat certain Marcus Bank scripted answers. Ultimately, I discerned the need to really limit the scope and nature of my questions, the last limited to just two related ones. And one of the answers received? Totally at odds with the very text which appears in the FAQ section of the bank's website!
On another topic, Marcus Bank would do well, as do some other financial institutions-- at least from the customer point of view-- to allow email exchanges. Among the useful advantages, the account holder would readily be able to have a written record of what discourse had actually transpired!
In all, this outfit is long on hype about its alleged, but deemed missing superior customer service, but woefully short on actual delivery of it.

Beware stay away from them if you want access to your money after you deposit it. Firstly they take up to 3 days to do an ACH transfer to a major US Bank when the transfers are successful.

But I struggled to get large transfers to my Chase account and needed the money urgently to buy a house. Phone calls were also unsuccessful and multiple transfers rejected. I finally had enough and closed my account

I have had CD's with Marcus for many years but now have reached the limit of my patience while trying to open a joint CD for the last 6 months. I have several existing joint CDs with them but have been unable to open a new joint CD online. Every time, after filling out the application form online I am being redirected to talk to an agent by phone. The agents seem to have had little or no training as they have led me around in circles so, after spending 1 hour with 2 different agents today my CD is still not opened. I am now putting my money into a local bank. Do not have the time or inclination to waste any more time with this bank.

Difficult to get funds back after CD closure requested. On the phone with Marcus for 90 minutes and still no resolution.

They allowed a hacker to get in my C D cash it out and transfer the money out to their account. I asked Marcus why they didn't do the 2 step verification process and they just said the hackers know how to go around it. Very bad online bank

I am having a horrible experience with getting some documents for my deceased mother. She passed away 7/2025 and the clerk of courts is requesting a copy of the beneficiary statement that shows me as a beneficiary. I was an authorized agent on her account and I am also the executor of the estate, contacted the documents unit @ Marcus on 11/5/25 to request the information and they stated that the requested documents would be sent on ~ 11/6/2025 and should take 7-10 business days.As of 11/18/25 still had not received the documents and called Marcus back and spoke with Freddy in the documents unit. He advised documents had not been sent and that a letter of testamentary that had already been provided. Spoke with Freddy and Deija. On 11/19/25 a “Victoria” from Marcus in TX left a message, returned her call on 11/20/25 and left message for “Victoria” with no call back or follow up to date. Would give a zero star if available.

Good luck dealing with them if you become an executor of an estate.
They're devoid of any common sense.
They take weeks to review documents then tell you you'll be getting the second check.
A week later they call me and tell me I need to send them another notarized L8 form before they can issue the 2ond check.
I mean WTF, my Father passes away, I'm the executor of his estate, and this is how I get treated?
Shop around for better rates just to avoid them, if not, SET UP BENEFICIARIES ON EVERY ACCOUNT, but that's good advice with ANY bank.
I'm QUITE underwhelmed with their service.

This is absolutely the WORST experience opening an account I have ever dealt with. They are completely INCOMPETENT and I am now concerned of a security risk since I had to give MULTIPLE people PII information AFTER attempting to open an online account. I asked the representative why I had to provide my PII information to multiple people and she could not answer that. This poses a huge security concern and they should be investigated IMMEDIATELY!!! Why do we have to give all our PII information to multiple people?!?!?!?!!?!!

We are expecting a check for a closed CD. We have made a few calls to get some clarification on where the check is. We finally asked for a supervisor and got Ty. He was amazing and answered all our questions clearly and concisely. So grateful! Thank you, Ty! You are a SuperHero!
Elizabeth

We are filing a case in the district court of New Hampshire against Marcus for false and misleading practices as well as failure to verify information on their public web site. As a result, I was penalized with a substantial early withdrawal penalty. This is erroneous and unsubstantiated. They say conversations are recorded for training purposes which is only partially true. When the recordings benefit them they use it against you. When the recordings benefit you they REFUSE to listen to them. What kind of business does this?