Very disappointing experience with…
Very disappointing experience with Margin Media.
We engaged them on a significant monthly retainer for Klaviyo email marketing, expecting a professional, specialist service. Instead, we experienced repeated basic execution errors in campaign drafts, including incorrect product names, wrong product references, and a clear lack of familiarity with our product range.
More concerning was the failure to deliver critical foundational work that was made clear from the beginning, including proper database segmentation and key integrations required for effective lifecycle marketing. Despite ongoing discussions, these core items were not completed.
Project management and reporting were also poor, with limited transparency around progress, unclear deliverables, and overall outcomes falling well short of what was represented when we signed.
We terminated the engagement due to lack of confidence in delivery and would not recommend Margin Media to other ecommerce businesses seeking a competent Klaviyo partner.