A supply chain issue solved! I ordered the Sakura brief for my girlfriend (her size was back-order, the bra purchased prior). Pylyp from customer support stepped in rapidly when a supply chain issue... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are beautiful, and thoughtfully crafted. I did not need to contact customer service although welcome emails and regular order updates meant help was always within reach if I needed it. Sh... See more
Company replied
Amazing products. Have never had issue with customer service or support. Brand is growing in a lovely direction. Hoping it stays as consistent as it has been so far, if so they have a long time cust... See more
Company replied
It is seldom that you come across a brand that is so exciting. The moment i see or hear Mariemur, I know there is exquisite quality and satisfaction that awaits. It offers mystery, darkness, sensuali... See more
Company replied
Company details
- #8 of 20 best companies in Lingerie Store
- #73 of 116 best companies in Fashion Accessories Store
- #2 of 4 best companies in Leather Goods Manufacturer
- #1 of 2 best companies in Lingerie Manufacturer
- #11 of 27 best companies in Underwear Store
Written by the company
MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
Contact info
30 N GOULDE ST STE, 82801, Sheridan, WY, United States
- +19106684635
- care@mariemur.com
- mariemur.com
4.2
Great
247 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was very…excellent
The customer service was very professional and helpful i purchased several outfits..All my clients just love them and they are very sexy . Thank you very much
November 18, 2025
Unprompted review
Reply from MARIEMUR
Dear Jennifer,
That is truly wonderful feedback! We are glad o hear you and your clients love the outfits and find them so sexy. Thank you for your support!
With Love,
MARIEMUR ❤️
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So ridiculously expensive when I find…
So ridiculously expensive when I find better quality, and better designs elsewhere, and cheaper. Your products are reminiscent of your Kardashian supporters: Expensive, while cheaply, and poorly modified to become bland effigies that appeal to few.
November 9, 2025
Unprompted review
Reply from MARIEMUR
Dear Alex,
Thank you for providing your honest feedback regarding our products. I am genuinely sorry to hear that your experience did not meet your expectations and that you were disappointed with the value, quality, and designs.
I want to assure you that our brand is committed to the highest standards of quality and craftsmanship. We utilize luxury materials and distinct designs to create pieces that our customers worldwide find to be unique and long-lasting, justifying our price point. We have a loyal customer base across the globe who consistently express satisfaction with the longevity and unique design of our products.
We respect that style and value are highly subjective, and we sincerely apologize that our aesthetic and price did not align with what you were seeking.
If there was a specific issue with the quality of the item you received, please feel free to reach out to our concierge service, and we will certainly look into it for you.
With Love,
MARIEMUR ❤️
Good quality 👌
Good quality 👌
Forgot to enter the discount code.
So I asked for the discount after payment.
And with no further questions asked mariemur refunded the discount.
So very trustworthy business
November 6, 2025
Unprompted review
Reply from MARIEMUR
Hi there.
That is wonderful to hear! We are always happy to help our customers with these kinds of requests—it's part of our commitment to ensuring you have the best experience possible.
With Love,
MARIEMUR ❤️
High quality items and packaging
I really appreciate all the thought that goes into your on line shop. What you see is truly what you get. My last order was greatly and excitedly received. It was a cup less Lea Ouvert Bra, Lea Sensual panties and Tess Fishnet Dress in a decorative red box. Perfect. Thank you Mariemir
August 4, 2025
Reply from MARIEMUR
Dear Matthew,
Thank you so much for your feedback. We’re really happy you loved everything — your message made our day
With Love,
MARIEMUR ❤️
Extremely high-quality
Extremely high-quality, amazing product super sexy and flattering!
Worth every penny!
July 20, 2025
Reply from MARIEMUR
Dear Theresa,
Every design is created to make you feel confident, empowered, and irresistibly sexy, so it means a lot to know it delivered exactly that.
With Love,
MARIEMUR ❤️
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Wouldn’t buy here again
Wouldn’t buy here again. Shipping was very long and then wasn’t able to return the item (doesn’t fit) even when it was within the contractual return period.
July 31, 2025
Reply from MARIEMUR
Hi there.
We’re truly sorry to hear about your experience — that’s definitely not the impression we want to leave.
Please reach out to our Customer Concierge Service, and they’ll review your case in detail. If we made a mistake or there’s room for an exception, they’ll be happy to make it right for you.
With Love,
MARIEMUR ❤️
Next level
Well, I generally buy my wife Honey Birdette.
But if thought i would try Mariemur, and definitely was not disappointed.
It is just next level.
Yes, it is clearly dearer, but its Well worth it. The quality is next level.
It will not disappoint
July 24, 2025
Reply from MARIEMUR
Hello there,
We truly appreciate you giving us a try and are delighted that you found our quality to be next level, and can’t wait to surprise you with more beautiful pieces soon.
With Love,
MARIEMUR ❤️
Items didn’t fit a the extra charges on…
Items didn’t fit a the extra charges on top once it crossed the border was crazy. So a guy can’t even return them for the right size outfits. Compared to buying with honeybirdette the price is the price even crossing the boarder an of items don’t fit they cover all shipping to send it back till your happy with your purchas. Which is to bad cause I wanted to spend more money at your store
July 22, 2025
Reply from MARIEMUR
Dear Tom,
Thank you for your honest feedback.
At the moment, free returns are available for all US customers only, but we’re actively considering extending this policy in the future so that customers worldwide can benefit from the same convenience.
Your input means a lot to us and helps us improve — we hope to welcome you back and provide an even better experience next time.
With Love,
MARIEMUR ❤️
Top quality and client support
July 17, 2025
Reply from MARIEMUR
Dear Beatriz,
It brings us joy to know our craftsmanship and care have met your expectations — your satisfaction inspires us every day.
With Love,
MARIEMUR ❤️
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It is a fourth week i am waiting for…
It is a fourth week i am waiting for this company to send my order. I paid for express delivery. Customer service has no clue what is going On with order delivery. Looks like scam.
October 5, 2025
Unprompted review
Reply from MARIEMUR
Dear Tomasz,
We completely understand your frustration and truly apologize for the inconvenience. The issue with the carrier has now been resolved, and your order has been located. Our customer support team has already reached out to you directly, and we’ll make sure everything is set right as quickly as possible.
With Love,
MARIEMUR ❤️
Very good quality
Very good quality, amazing designs and excellent customer service.
October 4, 2025
Unprompted review
Reply from MARIEMUR
Dear Liliia,
We’re thrilled you loved the quality, designs, and service — your support means the world to us!
With Love,
MARIEMUR ❤️
Amazing customer service
Amazing customer service. They honestly go above and beyond any company before to make sure we are satisfied with each piece. Very kind and gracious support and well made products.
October 2, 2025
Unprompted review
Reply from MARIEMUR
Dear Alexa,
Thank you so much for your kind words!. We’re truly happy to hear that and always here to make sure you feel amazing in every piece!
With Love,
MARIEMUR ❤️
Awful!
Awful!! Zero customer service, tacky underwear dont deserve to be called lingerie and looks cheap and definetely not worth the money! Zero customer service as well! Avoid!
September 19, 2025
Unprompted review
Reply from MARIEMUR
Dear Agata,
Thanks for your feedback.
We couldn’t find any record of an order, email, or conversation linked to the name Agata Matsson in our system.
However, if there are any issues with a purchase, please don’t hesitate to reach out to our Concierge Service - they’ll be happy to assist you with any problems or questions you may have.
With Love,
MARIEMUR ❤️
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Mixed feelings...if you need something fast this is not the company ...
This is one of the companies that quality is outstanding but logistics are terrible. Most people that rate them with 1 star are completely right. Its a joke that nowadays they can't deliver ON TIME.. I first bought several items, after waiting almost a month the package was declared lost.. they offered resend it BUT half of the items i purchase were not available anymore... I admit their communications are ok, no more than 24 hrs to get a response (not always helpful tho).. then against my logical thinking (and my wife insistance) i agreed to re do an order, again it took almost a week just to "process" the order... they "upgraded" the delivery company to UPS.. it took 3 weeks to have the package, so after 2 months i finally have what i purchased.. So as the title of my review says.. i have missed feelings.. the product quality is good.. would i purchase again.. maybe, but just have in mind that this is not an prime company...what bothers me is that they have items that cost around 500 usd, so they know their customers are willing to pay for their products.. why dont make sure they contract better logistics companies like DHL or Fedex..they use this crappy service "Passport Global" that at least for me is a complete failure, not only from this purchase i have had the same problem with other company using this "Passport Global" thing... you have been warned :-)
July 17, 2025
Unprompted review
Reply from MARIEMUR
Dear Edgar,
We sincerely apologize for the challenges you experienced — you’re absolutely right that our logistics in the past have not always met expectations. We’ve taken this very seriously and have carefully reviewed all the issues with carriers.
We’re now working mostly with UPS worldwide, where deliveries outside Europe typically take just around 5 days. Customers also have the option to choose the delivery method that suits them best at checkout. We believe this is the right path forward, and we’re already seeing much better results.
With Love,
MARIEMUR ❤️
MARIEMUR is mine and my husband’s…
MARIEMUR is mine and my husband’s favorite lingerie brand! The quality is awesome down to every fine detail, I love that the pieces are adjustable. The quality of every item totally exceeds the expectation for the cost. I’m totally in love with the packaging and lastly the customer service is exceptional!!
You can not go wrong with ordering from this brand! I absolutely recommend them for super sexy lingerie with incredible quality. Enjoy 💜🤩
August 17, 2025
Unprompted review
Reply from MARIEMUR
Hello Katie,
Thank you so much for your wonderful words. Hearing that you and your husband are such big fans of MARIEMUR absolutely makes our day.
With Love,
MAIREMUR ❤️
Size and delivery
I wasn’t sure about the correct size of a bra and also I had a specific question regarding the delivery. The team was really super friendly, very helpful and very quick in answering.
Thank you very much!!
August 15, 2025
Unprompted review
Reply from MARIEMUR
Dear Irina,
We’re so happy to hear you found our team friendly, helpful, and quick to assist with both sizing and delivery questions. It truly means a lot to us!
With Love,
MARIEMUR ❤️
The best brand and the most outstanding…
The best brand and the most outstanding customer experience I’ve ever had.
A heartfelt thank you to the exceptional Pylyp, a true expert in what he does, with a level of care and attention that’s genuinely rare. Every step of the process was handled with thoughtfulness and professionalism. Simply flawless service.
August 5, 2025
Unprompted review
Reply from MARIEMUR
Dear Milena,
Thank you so much for your kind words—truly appreciated. It was a pleasure assisting you!
With Love,
MARIEMUR ❤️
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Good luck everyone finding anything in…
Good luck everyone finding anything in size. It’s always XL bras and S panties available….just take it down or put on clearance when you run out. So extremely frustrating trying to purchase a set of anything. Always out!
August 3, 2025
Unprompted review
Reply from MARIEMUR
Dear David,
Thank you so much for your feedback — we completely understand how frustrating it can be when the sizes you’re looking for are out of stock.
Please know that we truly hear our customers, and we’re actively working on improving our stock levels by offering more size options across our collections.
We kindly encourage you to reach out to our concierge service, and they’ll be happy to check the expected restocking dates for any specific items or sets you’re interested in.
With Love,
MARIEMUR ❤️
Super speedy international service
Great service from these guys to get a shipment to me from the US to the UK. After placing the order I had a query on delivery time and reached out to their support team who quickly responded and turned things around super fast to get this to me in time for my fiancées birthday. Thanks all
July 31, 2025
Unprompted review
Reply from MARIEMUR
Dear Barry,
Thank you so much — we’re thrilled we could get it to you in time! Wishing your fiancée a wonderful birthday!
With Love,
MARIEMUR ❤️
Good service!
The personal attention and contact is perfect. Thanks to Pylyp!
May 13, 2025
Unprompted review
Reply from MARIEMUR
Thank you so much! That means a lot — I’m always happy to help!
With Love,
MARIEMUR ❤️
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