Was going to order the burgundy Marin hooded sweatshirt and a 2nd tech material tee shirt but wasn't getting free shipping or the 10% discount for signing up. Dropped them a message via the website ab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a few components from the website. Had an issue with a handlebar. Sent me a new one. No issues. Good quality. The pedals and grips are great. I bought the bike itself (bobcat trail 4)... See more
I bent my derailleur hanger and didn’t realize they are so bike specific now, especially the rift zone 1. I’m glad Marin still produces replacement parts or it would have cost me more money to buy a t... See more
Purchasing the bike, Bolinas Ridge 2, was a breeze. Althoug the "estimated" delivery time was between 2 and 4 weeks, I received it in 5 days. The assembly instructions were easy to follow, and th... See more
Company details
- #24 of 49 best companies in Bicycle Store
- #8 of 16 best companies in Bicycle Wholesale
Written by the company
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Contact info
United States
- customer.service@marinbikes.com
- marinbikes.com
4.4
Excellent
378 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the wrong derailer hanger and…
I ordered the wrong derailer hanger and customer service took care of that and had the correct one off to me lickety split. Excellent customer service.
September 16, 2024
Bike arrived quickly and was well…
Bike arrived quickly and was well packaged! Thank you
September 4, 2024
Fast shipping and arrived in great…
Fast shipping and arrived in great condition. I would buy more if you had more sizes available.
September 14, 2024
Quick delivery!
I ordered a part for my bike and a pair of socks, order came quickly and I'm very pleased with the entire transaction!
August 26, 2024
Great Customer Service
A big thank you to a very friendly, professional and helpful team at Marin Bikes. Communication and support is excellent. They go the extra mile to help their customers both past and present.
September 14, 2024
Unprompted review
Immediate service and fast shipping
Received a new bike in the mail with a bent derailleur hanger. I placed the order for a replacement hanger and received it in two days. Nothing worse than downtime, nothing better than super fast customer service! (Love their bikes too, this new bike is my second Marin!)
September 4, 2024
Super easy
Super easy, great website good pictures no confusion. Fast shipping, no complaints.
September 3, 2024
Their tech provided me with the proper…
Their tech provided me with the proper part number and it arrived quickly.
August 22, 2024
I ordered the Marin Bobcat Trail 5
I ordered the Marin Bobcat Trail 5 for my 12 year old who is just entering mountain biking. It’s a really nice bike.
August 20, 2024
Great experience
Great experience. Bike showed up in great condition, and rides amazingly!
August 15, 2024
Great bikes until you have a problem
Great bikes until you have a problem. Non-existent customer service. I have tried sending emails and messaging them on social media. I have received no replies. It has been over three months.
June 4, 2024
Unprompted review
Reply from Marin Bikes
Sorry to hear you have had issues getting in touch with us. We get a huge amount of social media-based enquiries and sometimes we may accidentally miss one Please can you email us on customer.service@marinbikes.com - alternatively your local dealer or place of purchase will be able to help you out
Great bike
Great bike. I use it everyday as a commuter. The gear shifting is a little clunky but I’m hoping after some more break in time that gets better.
August 15, 2024
Great bike at an awesome price
August 22, 2024
Great experience with Marin
Perfect commuter bike, excellent value, shipped quickly. Clicked "Buy" on Sunday, was riding by Thursday. Thank you Marin!
August 20, 2024
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