Mariner Finance Reviews 720

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, making the overall service experience positive and easy. Many people highlight the exceptional customer service, noting that representatives are helpful, understanding, and efficient in assisting with loan processes and financial needs. The user experience is often described as quick, simple, and smooth, with many appreciating the ease of obtaining a loan. However, some customers expressed dissatisfaction with the payment process, finding it impossible to pay off loans without additional payments and noting limitations on payment methods. A few other people also felt that the customer service was unhelpful or rude, with some mentioning issues regarding communication and conflicting information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional agents who... See more

Service

Consumers find service to be positive, with many praising the kindness, helpfulness, and professionalism of... See more

Payment

People report ambiguous experiences with payment. While some customers found the loan application and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The women here was very professional, very friendly and very knowledgeable. I felt like I was in good hands, the whole experience particular in the Washington County branch. I will definitely be comin... See more

Company replied

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan Agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

5-star
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Rated 4 out of 5 stars

Clear instructions

Quick approval

May 1, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Ahmad, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Amazing Business

Tracy was amazing on helping me so much in my time of need. She made everything swift and easy in every way. I will refer other's to come if need be.

April 30, 2025
Unprompted review
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Reply from Mariner Finance

CeCe, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

very friendly.

April 30, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Thomas, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Why tell me I'm preapproved for a loan…

Why tell me I'm preapproved for a loan but now the application is just sitting in review for amount I did not request? Unable to go back on application or cancel..

April 24, 2025
Unprompted review
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Reply from Mariner Finance

We apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Rated 5 out of 5 stars

Very fast and informotive.

April 9, 2025
Unprompted review
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Reply from Mariner Finance

Mary, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

PERFECT ALEJANDRO LOPEZ HELP ME WHEN…

PERFECT ALEJANDRO LOPEZ HELP ME WHEN THE MOST I NEED IT

THANK YOU TO THE COMPANY MARINER FINANCE ALWAYS WHEN I NEED IT

April 15, 2025
Unprompted review
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Reply from Mariner Finance

Maria, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I got a loan..with my credit I figured…

I got a loan..with my credit I figured they would just laugh at me.To my surprise they treated me with dignity, and much respect..

April 9, 2025
Unprompted review
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Reply from Mariner Finance

Randall, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Terrible experience, it feels like a SCAM

I had a terrible experience with Mariner Finance this past week. I submitted all required documentation, send all the POP that had to be done within minutes of requesting the information. The whole process started on Saturday the 5th April. I completed everything by Monday morning 10:00 just to find out that the transfer will not be done as the Boss is not there to authorize the transfer. Tuesday came with excuses, Wednesday came still no transfer, thus after the lady gave me her word that all is in order. Never the less, I ended up with my daughter not having any place to sleep as we needed the money for her lease agreement. I cancelled the application. Waiting for my monies to be paid back.. Now my messages are being read but no answer is being given to find out when am I getting my money back.

April 7, 2025
Unprompted review
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Reply from Mariner Finance

Charmaine, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Rated 5 out of 5 stars

A very professional company.

Associate Ann Marie was very professional and knowledgeable.

April 9, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Cheryl, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Kim helped us so much—@ a time we…

Kim helped us so much—@ a time we really needed it. We are so glad we came in……Thanks so very much. Such an excellent company to have such a superior staff as you all do.

April 10, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

What an awesome experience.

What an awesome and wonderful experience doing business with people who are honest and helpful. Keep up the good work sir.

April 9, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Very friendly people and explained…

Very friendly people and explained everything good

April 1, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Jimmy, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Outstanding Company

I can't not thank Mrs. Rosa for everything. She have went up and beyond to give me a loan. She took the time to listen to my needs. I appreciate her and her staff for everything they have done for me and my family. I recommend Mariner finance to any one. If they're looking for a loan, very low interest rate, They are very respectful thank you again for everything.

April 2, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Angelia, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Question answered

When I spoke to a representative, they answered the question I had.

March 19, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Ernest, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Carrie is a wonderful passionate woman

Carrie is a wonderful passionate woman. Her business ethics is on point. She helped me out of a very complicated situations. Carrie is the model, I would love to immulate in any business setting.

March 20, 2025
Unprompted review
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Reply from Mariner Finance

Michael, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Claudia was very helpful with all of my…

Claudia was very helpful with all of my needs and very informative about all of the necessary steps I needed to take in order to get the money i needed! Big thanks to her and the manager at Mariner Finance! Came through for me when everyone else turned me down!

March 26, 2025
Unprompted review
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Reply from Mariner Finance

Kirby, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Customer Service Done Right

The customer service was done professionally. Their style of loan service is so unique, because there are other benefits to enjoy while paying off your loan. Keep it up Mariner Finance!!!

March 19, 2025
Unprompted review
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Reply from Mariner Finance

Charlotte, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Very friendly people

Very friendly people, no rush, no pressure, quick and easy. Very professional, thorough, I would recommend them highly to anyone looking for a loan.

March 19, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Orlando, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Group of awesome professionals

Definitely recommend this place to my co- workers.This group of professionals really met my expectations! I love how they cater my needs and get my fund right away when I needed it!All the staff is so friendly especially Edi who help me throughout the process!We need more people who understands what other people’s financial needs!.

March 19, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Wynie, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Very easy and helpful follow-up phone…

Very easy and helpful follow-up phone call

March 13, 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Ron, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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