The Marion Gluck clinic only care about making money, their entire system revolves around making you paying for blood tests and reviews before any prescription for HRT is given. They constantly draw y... See more
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See what reviewers are saying
Dr Elaine McQuade is excellent and really knows her stuff. She is an expert in bioidentical hormone replacement and is also such a nice person. You could not ask for a nicer doctor who is also highl... See more
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My doctor is just the most wonderful person kind good at her job love her the system of the Gluck clinic I find difficult and to money minded seems like money runs the system not what I would thin... See more
Company replied
Love this clinic- bio identical hormones literally changed my life for the better. My doctor-Dr. Acampora is very thorough and detailed. She always goes the extra mile and gives very useful medical as... See more
Company details
- Women's Health Clinic
- Endocrinologist
- General Practitioner
- Holistic Medicine Practitioner
- Wellness Center
About The Marion Gluck Clinic
Information provided by various external sources
Established in 2007, The Marion Gluck Clinic is the UK’s No.1 clinic that specialises in the use of bio-identical hormones (BHRT) to restore and maintain optimal health and hormone balance for our patients.
Each year we treat thousands of patients covering a wide range of symptoms and conditions including the Menopause, Andropause, Thyroid Dysfunction and PMS.
Through a personalised, professional and innovative approach to treatment, our aim is to improve the quality of our patients’ lives with a treatment plan tailored to their precise needs.
We pride ourselves on our standard of patient care and aim to deliver a 5* level of service to every patient.
Call our dedicated Patient Care team today on 020 7191 2378 to find out more and book an appointment. https://www.mariongluckclinic.com/book-an-appointment
Call our dedicated Patient Care team today on 020 7191 2378 to find out more and book an appointment. https://www.mariongluckclinic.com/book-an-appointment
Contact info
Wimpole Street 61, W1G 8AH, London, United Kingdom
- mariongluckclinic.com
3.2
Average
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Caring and very professional
Caring and very professional! Have found myself suffering from perimenopause and this clinic is a godsend. I'm learning more about my body everyday and the doctor has sent me a very comprehensive plan that I can follow. Being able to do everything online is so convenient as well. Highly recommend!
January 26, 2022
Unprompted review
Reply from The Marion Gluck Clinic
Dear Pam,
Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
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I am so upset
I am so upset. The doctor I spoke to at the clinic was very combative and rude. I was so upset after the conversation. She was patronising and unprofessional. I was shocked. I literally could not believe the way she spoke.
September 8, 2021
Unprompted review
The worst complaint resolution I have ever seen
WOW. I do not know where else to turn other than leaving a review. Basically, I wrote a fair, factual and polite letter of complaint about an initial consultation I had with a doctor with Marion Gluck (which was incredibly disappointing for many reasons) and I just received the rudest and meanest response I have EVER received from a company in my whole life. Honestly I am gobsmacked and cannot believe a company could be so unprofessional and horrible. The response was disrespectful at best and vindictive at worst. I am genuinely in tears after reading it as it was so incredibly rude. Not sure what action I will take next about this but wanted to put a review up asap so that others may not have to experience this or so that Marion Gluck Clinic can take this into account in the future. I just can't believe it. I really hope they can find a way to make it up to me in some way but I am not feeling optimistic given how they reacted to my last polite and factual complaint!
September 2, 2021
Unprompted review
Reply from The Marion Gluck Clinic
Dear Chloe,
Thank you for taking the time to provide feedback. At all times, patient satisfaction at The Marion Gluck Clinic is of the utmost importance to us so we are sorry to hear you were not satisfied with your experience with one of our team. We’d like to provide reassurance that majority of our patients are happy with their treatment and consultations.
We realise that this review relates to your experience a year ago with one of our doctors.
We have thoroughly reviewed the response to your complaint, we have responded in formal and factual manner highlighting all of your concerns from your consultation. We wanted to ensure that we explained all the points you highlighted in your complaint, this was not intended to upset you.
All of our doctors are highly qualified and are more than capable of communicating effectively with their patients if given the chance and have been told of your concerns as soon as it has arisen. We believe that a healthy clinic-patient relationship is based on trust and mutual respect and is the cornerstone of excellent patient care.
After reviewing your response, we are sorry but we have decided that we will be unable to assist you further as you have made your unhappiness with the service quite clear, and we would like to wish you good luck moving forward.
Kind regards,
Ann
Clinic Manager
Marion Gluck Clinic
I like the medications and my doctor…
I like the medications and my doctor too, but the admin team are awkward and appear deliberately obstructive which often means incurring extra costs to myself.
August 27, 2021
Unprompted review
Reply from The Marion Gluck Clinic
Dear Sally, thank you for your feedback.
Unfortunately, the admin team has no power to circumvent your doctor's advice or your treatment plan and clinical/management policies that are put in place for all of our patients' safety.
The Patient Care Team play an integral role in your overall treatment at the clinic and take great pride in delivering the best possible service. They are the first point of contact of the clinic and will happily facilitate any clinical request to help our patients prepare for upcoming appointments or questions about the continuation of their treatment. We kindly remind patients to please treat them with the mutual respect they deserve.
At all times, patient satisfaction at The Marion Gluck Clinic is of the utmost importance to us so we are sorry to hear you were not satisfied with your experience with our admin team. We’d like to provide reassurance that majority of our patients are happy with their treatment and consultations.
Kind regards,
Ann
Clinic Manager
Marion Gluck Clinic
The Gluck clinic is a wonderful place
The Gluck clinic is a wonderful place. Understanding and sympathetic doctors. A wide range of advice and medication really helping me. Highly recommend Dr Mc Quade and all the really helpful support staff.
August 12, 2021
Unprompted review
Reply from The Marion Gluck Clinic
Dear Erica,
Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
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Great Doctors but consistently rude and…
Great Doctors but consistently rude and insensitive SLOW admin teams who are clearly commissioned to push quotas.
I was delighted when the repeat prescription service was introduced, only to be repeatedly told that I had ‘failed’ the criteria because I needed a,b,c and d - all of which of course were costly, and more importantly, I’d not been told I needed before.
In essence, the repeat prescription service is not that service at all. It’s a ruse.
Also wish I’d read the reviews properly beforehand.
June 4, 2021
Unprompted review
A lot of money to pay to be ignored…
For nearly two weeks I've been begging yes begging this clinic to write me a prescription for my essential thyroid medicine. I've Paid £300 for initial consultation which went well but when I tried to book a follow appointment there were no appointments available for over a month - by which time my supply of thyroid meds would run - I have repeatedly emailed the office and absolutely begged and apologised for the inconvenience - but what with the delays ( these Covid days) in being able to get bloods taken, delays in postage, delays in receiving test results - NONE of which is my fault I am now forced to beg to get a prescription and am being ignored. Without my meds I slip into an almost coma like state unable to perform any basic tasks like walking, climbing the stairs, or even holding a conversation without slipping in and out of consciousness, not being able to find the words and so many more problems - to pay so much money to go private and be treated like an irritating fly is beyond my comprehension and I think unacceptable
March 9, 2021
Unprompted review
I cannot recommend The Clinic highly…
I cannot recommend The Clinic highly enough. My experience with all staff and my Dr. has been fantastic. I was feeling very low and fed up when I went for my consultation and within a week, I started to feel better. My diagnosis and my path to treatment were seem less.
January 31, 2020
Unprompted review
Great, honest service!
Greeted well by the Receptionist, seen bang on time and Dr. Lascar was brilliant. Listened and understood my situation, didn't order unnecessary tests, explained many things about the treatment, supplements and their quality/usefulness. I learned so much and really appreciated her expertise. All in all a great service!
January 3, 2020
Unprompted review
Reply from The Marion Gluck Clinic
Dear Customer,
Thanks for your kind review about your experience. We are glad you felt the support and clinical care provided throughout has been clear, informative and caring! We look forward to continuing this journey with you.
Best wishes,
The Marion Gluck Clinic Team
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Very professional and fast appointments.
December 31, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Poonam,
Thank you for reviewing us! We look forward to seeing you again.
Best wishes,
The Marion Gluck Clinic Team
A pioneering clinic
An excellent, caring service, having their treatment has been transformative
December 30, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Suse,
Thank you for reviewing us! We look forward to seeing you again.
Best wishes,
The Marion Gluck Clinic Team
Excellent service in every way!
December 29, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Fionnuala,
Thank you for reviewing us! We look forward to seeing you again.
Best wishes,
The Marion Gluck Clinic Team
Dr Michele Badenoch
Dr Michele Badenoch
Thank you so much for giving me back control of my health! It was a a great experience to final have the information to help me improve my situation and your understanding of what I need.
Sincerely,
Sandra Williams
December 13, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Sandra,
Thanks for leaving us a review of your experience. We are glad you felt the support and clinical care provided throughout has been clear, informative and caring! We look forward to continuing this journey with you.
Best wishes,
The Marion Gluck Clinic Team
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Reply from The Marion Gluck Clinic
Dear Emma,
Thank you for your feedback. Please get in touch if there's anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
Reply from The Marion Gluck Clinic
Dear Daniela,
Thank you for your feedback. Please get in touch if there's anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
Fabulous experience
Fabulous experience - really detailed and sensitive care. The doctor was sure that I fully understood everything they were doing in my first appointment and made sure I fully understood my results when they came back. I couldn’t recommend this clinic enough. It was great to have an explanation of the necessity of each test - it helped me better understand what’s happening on the inside.
December 4, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear OM,
Thanks for leaving us a review of your experience. We are glad you felt the support and clinical care provided throughout has been clear, informative and caring! We look forward to continuing this journey with you.
Best wishes,
The Marion Gluck Clinic Team
Good slick service.
December 4, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Roy,
Thank you for your feedback. Please get in touch if there's anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
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Lovely doctors great service
December 4, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Patricia,
Thanks for reviewing us! We are pleased to hear that you are very happy with our service and we look forward to seeing you in your next visit.
Best wishes,
The Marion Gluck Clinic Team
Coming from another country I felt…
Coming from another country I felt warmly welcomed .
Conversation with dr Acampora was very satisfying . All my doubts and my questions were widely answered. I’m so excited to start this new therapy .
Thank you
Barbara
December 4, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Barbara,
Thanks for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
A really great service and approach…
A really great service and approach which has made such a difference to me. I cannot recommend the clinic, the doctors and the staff highly enough.
December 4, 2019
Unprompted review
Reply from The Marion Gluck Clinic
Dear Emma,
Thank you so much for your kind words, we are pleased that you are happy with the service you have received. Please get in touch if there's anything more we can do for you.
The Marion Gluck Clinic Team
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