Made a purchase over 3 weeks ago
Made a purchase over 3 weeks ago at Hampton Court Flower Show
Was advised it would be sent the following week. No one answers the phone. I have emailed and not received a reply
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Made a purchase over 3 weeks ago at Hampton Court Flower Show
Was advised it would be sent the following week. No one answers the phone. I have emailed and not received a reply
Very rude and awful customer service. Double charged me for an item at the Stansted Garden show and then accused me of lying after I contacted her with proof!
Has not responded to any emails after this, so reported as fraud.
Had a problem with a garden item - emailed them and they replied within hours and then sorted the problem straight away - great customer service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.