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2 weeks after order the package haven't been shipped (It's shipping form China). Automated AI-response to all emails. After confronting them on instagram/facebook I was blocked. Comments removed as well.
I had a very disappointing experience with Mark & Huston.
I ordered the Viola Aviator Sunglasses (order #MH25408), and when they arrived, they were already broken. One of the arms was completely detached, and the screw needed to fix it was missing from the package. The glasses are unusable straight out of the box.
This is unacceptable quality control for a new product. It’s frustrating to receive something defective and then have to spend time chasing a resolution.
I contacted their support team, but they have stopped responding to my emails.
Based on this experience, I would not recommend this company. Be cautious when ordering, as the product quality and customer service may not meet expectations.
I purchased a pair of sunglasses. I wore them twice and the stem of the gassed popped off. I put the incredibly small screw back I. Place and then the stem of the other side popped off. Cheaply made. The screws to keep the glasses in place are too small. The only reason I gave a 2 is bc of style. At $35, you get what you pay for. Disappointed.
If there were zero stars. I'd give zero stars. Garbage products sold by liars living in Canada but having sweat shop-produced products sent directly from China. Won't accept returns of the deceptively advertised trash unless you're willing to pay shipping back to China. Do NOT buy from these horrible people.
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