Market Cross Jewellers Reviews 

I called in to see if my Omega watch would work. They tested it with new battery but no luck. Helpful advice on repair, plus extra detail of metal and watch number. No charge. Very kind people.

I ordered a Sekonda Hudson watch, and was unfortunately met with an email informing me that the watch was out of stock. However, I was offered a further discount on another watch, or a full refund.
I was guided through the process and have nothing but praise for the customer service team.
Thanks again to Adam,
John

Brilliant company whom I have dealt with for years. Always go the extra mile to help with friendly, knowledgable staff whether it’s a premium watch to a piece of less expensive jewellery. A great in store experience, thank you once more. 5* everytime!

I recently visited the Teesside Park Branch of Market Cross Jewellers and was blown away with the level of service that I received from Isabelle and the team.

I had an issue with setting the time on an old G-Shock watch that I had recently replaced the battery on and after multiple attempts I decided to accept defeat and take advice from the experts.

Baring in mind this watch was circa 10 years old and I hadn't purchased it from this particular branch, however this didn't deter Isabelle and her colleague in trying to help. I left the watch with them over night and I received a call the next day to say that they had managed to sort the issue out that was preventing the time to set correctly.

Isabelle presented me with my watch and said that there was no charge ! .. Wow !!.. I cant remember the last time that I received such a great level of customer service.

A great experience , dealing with nice , knowledgeable and professional people, which is hard to find these days.

Thanks again to Isabelle and the team @ the Teesside Park branch.

Kind regards
Simon Clennell

NEVER USE THESE CON ARTISTS!!
I was shocked by the poor customer service! next day delivery not arrived even after 6 days and this is after they've advertised a free next day delivery and then charged me £6 for the pleasure.
when called customer services their assistant manager put the phone down on me! Poor company guys! don't do this to yourselves!

From first contact about a product, speedy lovely reply, placed order on strength of reply, very next day order arrived and it was placed in the afternoon, arrived with box, pouch and leaflets, thank you for an excellent first class service

Ordered on Fri delivered fully tracked on Monday in Scotland.
First class jewellers. Couldn't rate highly enough.

WARNING! The staff at this shop are totally dishonest and have ripped my sister off £100 on scrap gold! Also the long haired female told me a watch wasn’t gold! I took it elsewhere to be told it most certainly was! You aught to be ashamed of yourselves! I’ve never met such dishonest people in my life! DONT USE THEM!

Excellent service! Very happy with my purchase.

Having bought a watch that needed extra links.I visited mcjewelers the staff couldn’t of been more helpful they sourced the links which were free then fitted them for only a nominal fee so I offered them a tip which they said they couldn’t accept so this is just to thank them for their service.the shop was in Hartlepool so a big thanks to the staff

Excellent price and super fast delivery. Very trustworthy! :)

I ordered a ring which I have had my eye on for months and this website was selling it for half price! So I thought I would take a chance and order it.
Well it was the best thing I did. I ordered on a Saturday with next day delivery. Taking into consideration the weekend it said it would arrive Tuesday.
I got an order confirmation email straight away. On Monday afternoon I had en email to say the item was dispatched. My account was updated with a tracking number and my item was delivered by 1pm Tuesday.
Amazing service and my ring is beautiful. It arrived in a lovely box too.
Very pleased and will definitely order again.
1000% recommend! Thank you 😊

EDIT…further to the negative review I left below Market Cross did reach out to me and rectified the situation. Many thanks 👍🏻

So I made an order online, choosing Market Cross as a local business. I ordered 2 items that were in stock an paid for next day delivery. 4 days later, half of the order was desptched, and received the following day. After a week I received a notification to say the second half of the order was despatched, but 10 days later nothing has turned up and Market across are not responding to any comms. A couple more days and I’ll be passing it my card provider to get the money back.

I made email contact with the Middlesbrough team to enquire about a men's luxury watch. Not only did I get an immediate response from the owner on a Sunday afternoon but the follow+up by store staff was superb. The purchase was arranged with support online and the whole process was simple and with the guidance of a very professional staff team the beautiful watch arrived within 24 hrs. The cost of this watch matched anything we could find in-store and online. Thanks to everyone at the Middlesbrough headquarters a very positive experience and will definitely be back in the future for another watch.....for me this time!

Second time reviewing this company as trust pilot removed first and even after sending proof I had brought from market cross review is still not been reinstated
What a wonderful company to deal with .
Had to return a gift for an exchange and this was dealt with professionally and quickly .
Very smooth transaction no problems .
Highly recommend
Thank you to James for helping me .
10/10

I placed an order online for a bangle which was being sold at a fantastic price (saved me £23) and the ordering process was very easy. Free recorded delivery also. I received confirmation of my order straight after purchasing along with any order updates and to my delight my bangle got delivered the very next day. Extremely pleased with my experience with this company and would definitely recommend to others.

Online the Metro centre opening hours for this store is 9am to 9pm. I would have awarded zero stars as waited from 9am to 9.25am while staff sat and drank coffee/tea and talked to each other.Then decided not to waste any more time.

Very helpful staff, my husband purchased a Brietling watch for me, they got a great selection in for him to view. They even altered the watch strap so it would fit straight away as it was a surprise gift. I would highly recommend.

I rarely would write a review, but I feel like these guys deserve one!
I ordered two bracelets during the week. Within a few hours, a member of the team, James, sent me an email, saying that there was a mixup with stock and my ordered items weren't available. I was disappointed but I ordered two different bracelets instead. The order was changed promptly and efficiently, and I received my order within 24hrs (even across the water to Northern Ireland!).

I was impressed with the professional handling of this situation and quick delivery, with lovely boxes/bags included. Excellent customer service. Would recommend ordering from Market Cross Jewellers definitely!

Highly Recommend,I have recently purchased a stunning diamond ring from Market Cross Jewellers ,the Middlesbrough branch and must say once again the service was exceptional,I have bought other items from them in the past and will continue to do so ,from the moment you walk into the store you receive a warm and friendly welcome from Dawn and her lovely team,they are friendly and efficient and work hard to deliver great customer service without being pushy ,I would never consider purchasing my jewelry or my husband his watches from anywhere else , amazing customer service, fantastic prices,I definitely recommend Dawn and Market Cross to Everyone