`is it a scam? Order made 28 february and not received until today, 12 March. the name says "The MARK RYDEN Canada" but in fact package is shipped from mainland China. Their deleivery partner claimed... See more
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Chinese company, not Canadian as portrayed. I ordered two backpacks. One was okay and fit my needs. The other looked low quality compared to the product shot. I actually received two of the poo... See more
The backpack I ordered (Navarro, 17 inch) is of utterly poor quality. The left strap tore after approx. 6 months (fixed it at my own cost), and the zipper began tearing away after roughly a year. Of c... See more
The company did not deliver the product and is not replying emails. Writing a review here to see if I can get their attention, otherwise I'll have no choice but to reverse the credit card charge. Th... See more
Company details
Information provided by various external sources
Mark Ryden Canada is proud to be a member of the Mark Ryden Brand, and we are dedicated to hand picking the very best section of the collection for our customers. We may be new to the family but we are already shaking things up. Our approach is to bring you the most stylish tech savvy backpacks and accessories period. We understand the landscape, our cities and schools and our only goal is to kit you out with the very best gear for your lifestyle. Our dedication doesn’t end there either. Here’s more good stuff. When we became an official authorized Mark Ryden representative, we took on a huge responsibility of being a part of an amazing team. With that in mind, we also wanted to shake things up a bit and really reach out to you, the people that buy our product and earn your trust. Moving forward, as we launch in Canada, we want you to know that when you purchase any Mark Ryden products, we will always have your "BACK" (no pun intended) and offer you complete customer support and return guarantees, along with super fast shipping from our Canadian warehouse along with full customer support. We will always get you your products as quickly as possible and if there are ever any problems with your order, we will work with you directly to immediately create a solution. We love what we do and we are grateful that you chose our products. In return, we hold ourselves to a higher level and are dedicated to always offering you the very best in tech savvy wearables, and customer experience. Thank You Mark Ryden Canada
Contact info
649 College St., M6G1B7, Toronto, Canada
- info@markrydencanada.com
- markrydencanada.com
Hasn’t replied to negative reviews
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CHEAP ZIPPERS
CHEAP ZIPPERS! Didn't last a year. Only a 30-day guarantee so STAY AWAY. Backpack was nice at first but won't stand test of time.
My New Favorite BackPack
I absolutely love the Infinity XL Rain! Its my new favorite bag I've ever had, I have gone through alot of bags throughout the years and this one is honestly the best quality one I've had and I had alot of fun exploring all the different storage compartments. Plus it's very comfortable on the back. Thank you so much for the bag (also, the shipping time was a week early and it shipped from Hong Kong cause they were out of stock in Toronto) The customer support was also amazing and answered all the questions I asked. (I used Facebook Messenger to contact them) Again, love the bag and was totally worth the money.
would have returned the bag
would have returned the bag, but shipping cost $28. save your money buy from a local store. Maybe the usb port justifies the high cost.
Customer service was outstanding
Customer service was outstanding, so impressed by the quality of the bags as well. Way better than expected and really surprised at how quickly I received my order! Highly recommend Mark Ryden Canada and I will be ordering again soon!
Great backpacks that ship quickly and…
Great backpacks that ship quickly and are a great price for what you're getting!
My bag came a little damaged
My bag came a little damaged. It looks great and feels great but has some damage. I sent an email to info @ markrydencanada.com

Reply from Mark Ryden Canada
Dolce rain bag
I bought the Dolce rain for my daughter. She loves it!!! She is using it for school.
Nice quality! We picked the pink color.

Reply from Mark Ryden Canada
long delivery time
long delivery time. bad contact possibility. Reply to emails after a week. Shipping from China. Return possibility catastrophic. Material quality mediocre, USB connections and cabling cheap, poor. No USB-C connection.

Reply from Mark Ryden Canada

Reply from Mark Ryden Canada
Disappointed cause was sent to me in London from China and not from Canada!!!...
Disappointed cause was sent to me in London from China and not from Canada!!!...
This means that the name still counting in terms of treatment for non Western citizens...

Reply from Mark Ryden Canada

Reply from Mark Ryden Canada
Great bag
Great bag, great quality. Compresses small. Expands big. Can't wait to travel with it.

Reply from Mark Ryden Canada
Excellent product
Very well made hand bag. Premium quality material. Enough space for everyday things. Absolutely satisfied.

Reply from Mark Ryden Canada
My crossbody bag is perfect
My crossbody bag is perfect. I'm glad I went with this one as it is big enough to carry my basic daily needs and has enough space if I decide to add a small item or two while out shopping. I couldn't be more thrilled with the quality and the functionality. The service was great too. Had some questions prior to purchasing and the response was quick and very helpful. Definitely will shop again.

Reply from Mark Ryden Canada
Good quality, utterly terrible return policy
Quality is good, great design and all. But if you want to either exchange or return a product, you have the pay the transport fees. That means that you have to pay back the first shipping cost (even though it says 0$ at checkout) you will end up paying 40$ of shipping cost...100% refund? not even close. I suggest you look for another brand unless you're certain that the product will fit.

Reply from Mark Ryden Canada
No Returns
Ordered a backpack online. These bags aren’t cheap, over $120 for a backpack is a lot but it seemed to be exactly what I wanted from the photos and description.
When I received the bag, it wasn’t what I was looking for - it was much bigger and boxier than I thought, and just not something I would use, although the quality was good and the design was just like the photos.
I wanted to return the bag, as I didn’t like it and wouldn’t use it. Customer service informed me that, not only do you have to pay return shipping on regular orders, but because the bag I bought was ON SALE (for still over $120!) I could not return it at all!
So now I’m stuck with an expensive bag that I don’t like that I can’t return.
Not impressed, would not buy from this company again.

Reply from Mark Ryden Canada
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