MARK WEBSTER Reviews 

Brutal quality materials. If water touches our dining table at all it is destroyed. Paint chipped off almost immediately, the bench has cracked and the bolts in both the table and the bench have come apart.

Delivery of our recliner chair from Webster's was on time and delivery guys were really friendly, helpful, and respectful of our home, they even put the feet on for us. Thanks lads for good service

Massive delays-twice the stated time. Terrible customer service.Do not buy from these cowboys.

Ordered sofas back in February. They turned up with white paint on, a slash on the foot stall and white stitching visible on the navy seat pad. This problem still isn’t resolved! Disgusting customer service! Do NOT order form them. Was supposed to get a delivery today so waited in all day, taking time off work. Sofa parts still not delivered. Avoid at all cost!!

I ordered a sofa from Costco, the delivery booking was quick and easy perfect! However delivery day comes, i get the phonecall from the delivery gents half hour away, they turned up and then refused to carry the sofa parts upstairs..... at no point from ordering, arranging delivery and also a courtesy call to check its all going ahead was it mentioned or asked ablut whether the delivery required going upstairs....
The call handler was as much use as a chocolate tea pot when im trying to find out why i was not told this, however i got the sofa parts up the stairs and then the delivery guys got on a built it for me, what a faff!!

True testiment to the guys delivering it, they were the only ones who spoke any sense and genuinely all round nice guys just doing their jobs.

If you buy from them make sure before you spend money that theyl deliver how you require it to be!

Great service. Costco sofas ordered and receive call from mark Webster’s to confirm delivery date. Goods received and delivered drivers bought up into flat and fitted as power recliners. Friendly despite how far their journey was a very long day for them.

This delivery company delivered a sofa I ordered from Costco. The sofa was delivered to them well within the specified time to deliver on to me.

However the company kept the sofa 19 days. They were supposed to make contact within 5 days of the order being placed to arrange delivery. They failed to do so and I had to chase Costco 3 times to find out where it was. The company stated they were holding the item ‘until they had other items to deliver in our area’. So basically they deliver at their convenience.....stuff the customer.

When it was finally convenient to them to deliver, my husband had left to work away for 6 months. Consequently I have been left on my own with a 6yr old to move 5 boxes weighing on average 113kg because the drivers only deliver to the drive due to Covid restrictions (understandably).

Had this company delivered within the timeframe set out by Costco and not held onto the sofa for their own convenience, my husband would have been home to assist. I now have to somehow attempt to move all of the boxes into the house before they get damp in the barn outside!

I would definitely not recommend - and will be making a formal complaint to Costco. Terrible service.

We bought the Harbour range furniture through DFS roughly 3 years ago, dining table and 4 chairs, lamp table and TV unit. All need replacing already.
They are made from cheap soft wood so although they look very elegant they dent and mark easily, no good if you have children. Even a simple hoover knock can leave a lasting dent.
The wood on the top of the lamp table is starting the lift up and come away from the join, this has already been replaced once, 3 months after purchase because of the same issue. The dining table has also been replaced because of the same problem. They were good enough to replace these items, that’s a positive however I wouldn’t expect to buy such expensive furniture and have to replace it all again after only 3 years. I’m not sure if we just bought a bad “batch” of furniture or if they are not properly made but this furniture is certainly not built to last.

This company is highly unprofessional!!
We ordered a modular sofa from Costco. Initially, the company only offered one day slot, which was convenient only to them and we had to wait 3 weeks for them to realise that we are working individuals and they need to offer us an alternative day for delivery.

After 3 weeks and various calls, they finally came and without even removing the sofa sections from their van or trying to actually deliver the items, they concluded that two out of 6 sections will not pass through our entrance door (which actually is a common UK door) due to their size. I must note here that no specific instructions were given in Costco's site regarding such "issues".
I kindly asked them to try and deliver and I would help them but they insisted on refusing. Even my partner spoke with them on the phone and offered to leave his work (!!) and come on site in order to help them manoeuvre the items through the door but their answer was that they do not have time to do that because they have to deliver 8 more orders that day!!! (I dont really understand this, since we are customers too and they should have set a fair timeslot for us). Since I was at shock from all this behavior at that point, I agreed for them to leave and we would make the relevant arrangements with Costco.

What followed was 3 weeks of emails, phone calls and shocking mockery from both Mark Webster and Costco. Initially we we informed from Costco that Mark Webster would arranged to actually physically deliver this time under only one condition, that my partner would be on site to help them (how professional is that, eh?) Anyway, while waiting for them to call us and arrange the date, we called again to see what is happening since they were delaying the process, and they informed us that Mark Webster REFUSED to deliver, of course without updating us or giving any form of justification for their professional decision!

I highly recommend to absolutely avoid these people! The amount of stress and mockery they caused is unexplainable!

Disclaimer: This is my personal opinion based on the experience of events related to my order.

Ordered a three seater sofa from Costco online on the Tuesday evening and received a telephone call from Mark Webster logistics the following morning to arrange delivery for the Monday. The delivery (and install) took place in the afternoon and the guys were diligent and respectful. I can recommend Mark Webster very highly. Only slight gripe is that they don’t have a contact number, email only.

We ordered a corner sofa from Costco but the delivery was arranged from Mark Webster. They promised me to deliver in two days but when they came the driver and his assistance refused to deliver because we live in a flat. We ordered King bed, 3 seaters recliner leather sofa and other furniture from Costco previously but never faced this problem before. Simply the company couldn't manage to deliver item. Costco should reconsider their business partner with this repeated reputation of delivery failed. When you have read others reviews about Costco orders with Mark Wesbster, you will understand why. ( Mark Webster's contact number is never picked up as they stated.)

Absolutely outstanding service.

Delivery of a Costco purchased Sofa, doors removed / Sofa dismantled and reassembled.

The delivery guys were absolutely top draw, nothing too much trouble.

Absolutely dreadful company. Totally disorganised and incompetent. Beware if you are buying furniture from Costco, it might be put into the hands of these people and you'll be lucky of you ever get it. AVOID AT ALL COSTS

Seriously!!! This company has not a care for delivery your items. See pics below of where a supposed two man delivery of my garden furniture decided one delivery man with my son would then not go any further to the back garden, not even the two man delivery booked brought it up this far, it was my son and one of the men and then refusing to come back and deliver it properly after being a bully to my 18 year old son and made him sign for this!!
What a complete joke!!
Unfortunately on this review I cannot copy and paste pictures I’ve got showing just how laughable where he’s left my two man delivery or that this company are in agreement with their drivers!!

Yesterday I received a coffee table, sideboard, two lamp tables and a tv cabinet from Mark Webster Designs and wow they are awesome. The delivery guys were great too. I know I bought them through DFS but this is stunning furniture and would recommend highly.