Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
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Review summary
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I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
Company replied
Company details
- #52 of 67 best companies in Pet Supply Store
Contact info
United States
- Sarah@marlenespetshop.com
- marlenespetshop.com
4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the toy I got for my cats and so…
Love the toy I got for my cats and so do they!!!!
March 8, 2026
Unprompted review
Reply from Marlenespetshop
Hey Andria,
Yay! 😸 We’re so happy to hear your cats are loving their new toy—it’s always a win when everyone’s happy.
We’d be thrilled to help you treat them to more fun anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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Cats love the electronic mouse but not fond of the Kitty Curl
Products were shipped quickly but were shipped separately. The Kitty Curl does not appeal to my cats; however, they love the electronic mouse and have chased it quite a bit. The mouse is easy to charge and runs for a good amount of time.
March 22, 2026
Unprompted review
Reply from Marlenespetshop
Hi Midge,
Thanks for sharing your experience! 😊 We’re glad the electronic mouse is a hit and that it’s easy to use—cats love a good chase! It’s okay that the Kitty Kulz isn’t their favorite; every kitty has their own personality and preferences.
We’d love to help you discover more toys your cats will enjoy anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Easy ordering & prompt delivery
Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe I ordered the wrong thing, but they seem to like it well enough. I spray it with a catnip spray to make it more appealing, but it isn't the main thing they go for. Cats are fickle!
March 1, 2026
Unprompted review
Reply from Marlenespetshop
Hi Barbara,
Thank you for sharing! 😸 We totally get it, cats definitely have their own minds! Sprinkling a little catnip is a great idea, and we’re glad they’re enjoying it enough. Size can be tricky sometimes, but we’re happy it’s adding some fun to their playtime.
We’d love to help you find even more toys your kitties will love anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My kitty loves his kittykurlz!
My kitty loves his kittykurlz!
My girlfriend has a TikTok for our kitty (@thecaptainlevi) and she has so much content ready just from him going bananas for the toy! Shipping was fast and the staff is responsive and great to interact with!
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hey Evan,
This made us smile so much! 😊 It sounds like your kitty is having a blast—and we love that he’s giving you TikTok content too! Thanks for the shoutout on our team; we always enjoy helping fellow cat lovers.
We’d be thrilled to help you spoil him with more fun toys anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Easy to order, quality product.
The website was easy to use, it was easy to find and order exactly what I went for. The shipping was quick no longer delays of any kind. The product was exactly as described. I was happy with the quality of materials, so scratcher material is flimsy in other products but this one seems very durable so far. It's not my babies new favorite toy, but they do use it when we incorporate it with playtime. The like chasing the ball around the built in track and gripping the cardboard with their nails. I had purchased 2 of the scratcher toys and they link together. One toy would not be big enough for adult cats, this would have been nice to have mentioned in advertising, I would have bought 4 altogether, but that is a lite thing overall and am glad to have this enrichment item for my babies.
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hello Joshua,
Thank you for the detailed feedback! 😊 We’re glad the ordering process and delivery went smoothly, and it’s great to hear your cats are enjoying the scratcher and track—even if it’s not their absolute favorite. Linking the two together sounds like a fun setup!
We’d be happy to help you find more enrichment items for your kitties anytime.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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My cat loves her kitty Kurls!
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hi Lokesh,
That’s wonderful to hear! 😊 We’re so glad your kitty is loving the Kitty Kurls—it’s always our goal to keep them happily entertained.
We’d be thrilled to help you spoil your cat with more fun toys anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I ordered the Kitty Kurls
I ordered the Kitty Kurls. Ordering was easy, delivery of the product was fast. The cats love the Kitty Kurls! It’s great to have things the cats keep using. Thanks for your products!!
R. Mashek, OH
March 13, 2026
Unprompted review
Reply from Marlenespetshop
Hey Rosalie,
Thanks so much for sharing! 😊 We’re so happy the Kitty Kurls are keeping your kitties entertained—it’s always great when they stick with a favorite toy.
We’d love to have you shop with us again whenever your cats are ready for more fun!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
This company is doing really well with how durable their products are.
This company is doing really well with making their products and making products that the animals actually like to play with. It was fast and easy delivery.
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hi Elizabeth,
Thank you so much for the lovely feedback! 😊 We’re thrilled to hear your pets are enjoying the toys and that they’re holding up well. Fast and easy delivery is always our goal, too!
We’d be happy to help you find more fun toys for your furry friends anytime.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Quality products delivered quickly
The customer service has been very attentive, I have not had any issues but I would be very confident that any arising would be resolved easily.
The products seem to be of excellent quality and although my cat is taking some time to used to her new toys I am sure she will enjoy them very much.
March 13, 2026
Unprompted review
Reply from Marlenespetshop
Hey there,
Thanks so much for your kind words! 😊 We’re glad you feel confident in our customer service, and we’re sure your kitty will warm up to her new toys in no time—it just takes a little curiosity and patience sometimes.
We’d love to help you spoil her with more fun goodies anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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Great product range
Great product range, easy to,order with great communication and updates. Excellent customer service, prompt delivery and quality items. My 2 cats love them
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hello Andrew,
Thank you for sharing this! 😊 We’re so happy your cats are loving the goodies and that the ordering and updates made things easy for you.
We’d be thrilled to have you shop with us again for more fun finds anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hi Karen,
Thanks so much for your note! 😊 We’re glad the updates kept you in the loop and that the item is a hit.
We’d love to have you back anytime for more goodies your kitty will enjoy!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Happy Kitty, Happy Cat Momma
My order was processed in a timely fashion with clear and timely communication regarding processing, shipment, and expected arrival time. The product was as advertised and was good value for the cost which was enhanced by a generous special offer. Good company, good product and good service. You can't ask for more these days!
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hey Jay,
What a lovely note, thank you! 😊 We’re thrilled your kitty is happy and that everything from ordering to delivery went smoothly. It’s great to hear the special offer made it even sweeter!
We’d be excited to help you spoil your furry friend again anytime.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I got the cat scratcher very quickly…
I got the cat scratcher very quickly and it was as advertised.
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hi Jay,
Thanks for letting us know! 😊 We’re glad the scratcher arrived quickly and met your expectations—it’s always great when things go just right.
We’d love to have you shop with us again whenever your kitty is ready for more fun!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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I have multiple cats and they are all…
I have multiple cats and they are all interested and interact with every product I buy.
March 2, 2026
Unprompted review
Reply from Marlenespetshop
Hello Leslie,
Wow, that’s fantastic to hear! 😊 It sounds like your furry crew really knows how to enjoy our toys. We love hearing that every product is getting attention, it makes all the effort worthwhile.
We’d be thrilled to help you keep them entertained with more goodies anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Willing to work with your customers.
Willing to work with your customers.
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hi Maureen,
Thank you for noticing! 😊 We really believe in making things easy and pleasant for our customers, and it’s great to hear that came through.
We’d be delighted to help you (and your kitty) again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Very easy shopping experience
Very easy shopping experience, quick shipping, good quality toy
February 14, 2026
Unprompted review
Reply from Marlenespetshop
Hey Megan,
Thanks so much for your kind words! 😊 We’re thrilled your shopping experience was smooth and that the toy is a hit.
We’d love to welcome you back anytime for more fun goodies for your furry friend!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kitty Kurl Rocks!
Marlene's Pet Shop sent me 2 Kitty Kurl toys which my cat loves! It keeps my senior kitty engaged and using her natural hunting instincts. Much appreciated!
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hi Marianne,
We’re so happy to hear your kitty is loving the Kitty Kurl toys! 😊 It’s wonderful that they’re keeping her engaged and playful—senior kitties deserve all the fun too.
Thanks for letting us know, and we’d love to help you spoil her with more goodies anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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I appreciated their correspondence…
I appreciated their correspondence about their products, and the fact they follow up about products sent to me.
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hey Alicia,
Thank you for sharing that—it really means a lot to us 😊 We always want to make sure you feel supported every step of the way, so it’s lovely to hear our updates and follow-ups made a difference.
We truly appreciate you, and we’d be so happy to have you shop with us again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Marlene's is a great small business
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer another popular toy at a discount if i wanted to add it to my order. The products arrived quickly. The Kitty Kurlz are easy to put together and my cat loves them. The balls stay in the track and it keeps him entertained.
March 5, 2026
Unprompted review
Reply from Marlenespetshop
Hi Terrie,
This was such a joy to read, thank you for sharing! 😊
We’re so happy everything went smoothly, from the updates to delivery, and that the Kitty Kurlz have been a hit with your cat.
It’s always great hearing when our little extras and offers add to the experience too! We truly appreciate your support, and we’d love to have you back again whenever you’re ready for more fun finds.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great experience/good quality/recommendable
I had a really good experience with Marlene's Pet Shop. I had to cancel my very first order because I decided I wanted to get the larger variety box rather than just the single item that I originally ordered. The kitty curls that I originally ordered was also in the variety box and I felt like it was a much better deal getting all the other stuff for a small amount more to pay. I first contacted them by email on March 8th and first thing in the morning March 9th I had the response and my bank account was refunded by the 10th in the morning . Every contact I had with customer service always took less than 24 hours for a response. I was refunded immediately and customer service was very friendly and quick. Once I received everything, shipping was fast, only 4 days and I really liked the quality of all the items. Although, the bird I got stopped working after the third day which I am getting ready to contact customer service again about it which I don't think I should have any issues but if I do I will update here. Also the suction cup on the toy that has the feathers at the end does not stick to anything the suction just completely releases as soon as my cat touches it. But it's a great toy all I have to do is get a different suction cup I believe and then it'll be perfect. But my cat absolutely loves all of this stuff! I would definitely recommend! I will be purchasing again in the near future.
EDIT: I sent them an email regarding the two toys that stopped working. They immediately responded by the morning. I will be sending them the video they asked for showing them what the problems are and they said they will have everything fixed and taken care of for me.
March 7, 2026
Unprompted review
Reply from Marlenespetshop
Hello Sheena,
Thank you so much for taking the time to share all of this—we really appreciate it 😊 We’re glad everything went smoothly with your order change and that the variety box felt like a great choice in the end!
It means a lot to hear your cat is enjoying the goodies, though we’re sorry about the bird toy and the suction cup not holding up as expected. That’s definitely not the experience we want for you, and we’ll be more than happy to help sort those out—just reach out anytime and we’ll take care of it.
We truly appreciate your recommendation, and we’d love to have you shop with us again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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