Marleybones Reviews 817

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and experience positive health changes like shinier coats and improved digestion. The customer service is frequently highlighted as first-class, with many appreciating the prompt, helpful, and professional responses. The delivery service is also commended for its speed and efficient packaging. However, some customers experienced issues with their orders, including incorrect or missing items, and occasional problems with delivery. A few people also mentioned difficulties with the ordering process, finding it confusing or receiving an excessive number of emails. There were also isolated instances where dogs did not take to the food, or where billing discrepancies occurred after cancellation.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers report that their dogs love the food, with... See more

Quality

Consumers find quality to be positive, with many praising the high-quality ingredients and the positive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speed of delivery, with... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the ease of ordering and the helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

I accidentally provided my previous address for my first order, I emailed Marleybones to change delivery address. I received an email back within in a few minutes I was amazed at such a response. Howe... See more

Rated 5 out of 5 stars

My dog Dan, a rescue from Spain, has been on Marleybones for over a year. He likes it well enough. His coat is notably glossy, but I can't say it's really done wonders for the poop! But that is proba... See more

Company replied

Rated 5 out of 5 stars

Both Rosa and I love Marleybones for different reasons,she finds their recipes delicious I find them amazing quality,great concept no need to freeze, the balanced ingredients tailored for your dog,hom... See more

Company replied

Rated 5 out of 5 stars

Brilliant product and service. Speedy delivery even living on a Scottish island 👏 beautifully packaged welcome pack with instructions on feeding, and a free gift. My dog can be sensitive with food bu... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Fresh dog food made easy. Pantry Fresh® meals, air-dried treats and science-backed supplements delivered right to your doorstep.


Contact info

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marleybones has brought joy to meal…

Marleybones has brought joy to meal times with the choices they offer. My dog loves it

March 30, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Yvette,

Thank you so much for sharing this!

It’s wonderful to hear that Marleybones has brought so much joy to your dog’s mealtimes. Having a variety of choices that they genuinely look forward to can make such a difference, and it’s lovely to know your dog is loving it.

We’re so glad Marleybones has become a happy part of your dog’s routine, and we really appreciate you taking the time to share your experience.

Marie

Rated 5 out of 5 stars

Highly recommend this brand…

Our 7 month old puppy loves marleybones, she can’t get enough, always looking for more when she’s finished! She loves all the flavours! The transitioning guide was very useful when we began, no tummy issues what so ever & still no issues. We also love the loyalty programme - already reaped a ton of benefits in such a short time. Highly recommend this brand!

March 29, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Lauren,

Thank you so much for sharing your experience!

It’s lovely to hear how much your puppy is enjoying her meals and exploring all the flavours. That excitement at mealtime is always such a great sign. We’re especially pleased that the transition was smooth with no tummy issues.

It’s also great to hear you’re already seeing the benefits of the loyalty programme.

We really appreciate your recommendation and are so glad Marleybones has become part of your puppy’s routine.

Marie

Rated 5 out of 5 stars

Marleybones product is very good and…

Marleybones product is very good and their customer service is great , get back very quickly and always sort out the issue. Highly recommended

March 20, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Carole,

Thank you so much for your kind words and recommendation!

It’s fantastic to hear that your dog is enjoying their Marleybones and that you’ve had such a positive experience with our customer care team. We always aim to respond quickly and make things right, so it’s great to know that’s been consistent for you.

Providing high-quality nutrition alongside reliable, supportive service is at the heart of what we do, and we’re so pleased it’s made a difference.

We really appreciate you taking the time to share this and for trusting us with your dog’s nutrition.

Marie

Rated 5 out of 5 stars

Our rescue dog loves it

We have been feeding our rescue dog with Marleybones food since she adopted us.
We followed the feeding guide on the box and she is now up to and maintaining a healthy weight, her coat is now full and glossy and she is full of energy. The vet is very pleased with her progress.

March 28, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi,

Thank you so much for sharing your rescue dog’s journey with us!

It’s wonderful to hear how well she’s doing, reaching a healthy weight, maintaining it, and now enjoying a full, glossy coat and plenty of energy. Knowing your vet is pleased with her progress makes it even more meaningful, and it’s a real reflection of the care you’ve put into her routine.

Thank you again for trusting us with her nutrition and for sharing such a heartwarming story.

Marie

Rated 5 out of 5 stars

Highly recommended for the dogfood and customer service.

My dog is a very fussy eater with a delicate tummy. She loves Marleybones dog food and has no issues with her tummy. Her coat is super shinny and she maintains her ideal weight. I had a problem with my delivery and customer service was excellent resolving the issue immediately and sending me out another order.

March 24, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Alison,

Thank you so much for sharing your experience!

We’re thrilled to hear that your dog is enjoying every meal, keeping a healthy weight, and looking shiny and happy. It’s also wonderful to know our team could resolve your delivery issue quickly and make things right.

We really appreciate your kind words and are delighted to be part of your dog’s routine!

Marie

Rated 5 out of 5 stars

Firstly Marleybones has been amazing…

Firstly Marleybones has been amazing for my French Bulldog (Priya) her weight is perfect her coat amazing 🤩 her stools are perfect no messy poops anymore. I also purchased the gut health, bone health and teeth health supplements which Priya loves and the treats Marleybones sell. I went to vets who had heard of marleybones and rated them too and was so happy how perfect Priya was, as before having Marleybones her weight was hard to keep down and her stools were all over the place and dare I say this was n the Royal French bull dog food which she wasn’t impressed with, she would eat it sometimes and just graze at the food it was so uninteresting to her. Now she looks forward to her food with a clean bowl every time so we can monitor toilet needs so much better, I would never change from marleybones now. Have to add the customer service is incredible too they are there for you what ever the problem, unfortunately one of my marleybones box of food had gone missing and without hesitation they are sending out a replacement box of food.
Thankyou Marleybones team from myself and Priya 😄

March 26, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Amanda-Rae,

Thank you so much for sharing Priya’s story!

We’re thrilled to hear that her weight, coat, and digestion have all improved and that she’s loving her meals and supplements. Knowing she enjoys every bowl and that mealtimes are now stress-free makes all the care our veterinary nutritionists put into the recipes so worthwhile.

It’s also great to hear our team could support you quickly when a box went missing. We’re so glad Marleybones has become a part of Priya’s routine and that both of you are happy with her meals.

Thank you again for trusting us with Priya's nutrition!

Marie

Rated 5 out of 5 stars

Magic Marleybones!

I’ve tried several well-known, high-quality dog food brands over the years, but Marleybones is the one my rescue Galgo, Gitano, truly prefers.

Gitano is almost 12 years old now, yet you wouldn’t guess it by watching him. He’s still incredibly springy and bouncy, with the energy and enthusiasm of a hound half his age. As anyone with a sighthound knows, keeping them healthy and thriving as they get older is so important, and I genuinely feel that the quality of his food plays a big part in that.

Marleybones is the one brand he consistently gets excited about at mealtimes. His coat looks great, his digestion has been good, and most importantly, he clearly enjoys every bowl.

For an older rescue like Gitano to still be this lively is wonderful to see, and Marleybones has become a big part of our routine. It’s reassuring to have found a food he loves and that seems to support his health and vitality as he gets older.

March 26, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Tracey,

Thank you so much for sharing Gitano’s story!

It’s wonderful to hear that he’s thriving and still full of energy at almost 12 years old. Knowing that he enjoys every bowl and that his coat, digestion, and overall vitality are benefiting from Marleybones is exactly why we create our recipes with care alongside our veterinary nutritionists.

We’re so glad Marleybones has become a trusted part of Gitano’s routine, and we really appreciate you taking the time to share your experience. Here’s to many more happy, healthy mealtimes together!

Marie

Rated 5 out of 5 stars

If you are in doubt about changing…

If you are in doubt about changing don't be! It has been a game changer.

If my experience is anything to go by it will be the best decision you will make regarding dog food. My Bolognese is a fussy eater and it used to be stressful getting her to eat. With Marley Bones the bowl is licked clean and chased around the kitchen floor. I used to feed a frozen premium brand so it is also great to get the freezer space back and see that she is really enjoying the food. Double whammy!

March 26, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Richard,

Thank you so much for sharing your experience!

We’re thrilled to hear that your Bolognese is enjoying her meals and that mealtimes have become stress-free. It’s great to know she’s loving every bite and that you’ve even reclaimed some freezer space, a double win!

Our veterinary nutritionists and team put a lot of care into making meals that are both nutritious and delicious, so it’s wonderful to hear it’s making a real difference.

We really appreciate your kind words and can’t wait for many more happy mealtimes with your pup!

Marie

Rated 5 out of 5 stars

Excellent service.

Although my dog didn't like the food after a trial I give a 5 Star due to the unsurpassed and excellent service throughout. All emails were answered very promptly with excellent advice and information. The company deserves to flourish in a competitive market .

March 10, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Anthony,

Thank you so much for your kind words!

We completely understand that every dog has their own tastes, so we’re especially grateful for your recognition of our service. Our team always strives to provide prompt, helpful, and knowledgeable support, and it’s wonderful to hear that this made a positive impression.

We really appreciate you taking the time to share your experience and your encouragement. It means a lot as we continue to create high-quality, carefully crafted meals and support dog owners every step of the way.

Marie

Rated 5 out of 5 stars

Great experience with Marleybones!

Great experience with Marleybones so far! Had some shipping issues that was resolved quickly, and now I've gotten my dog's trial box. Can't wait to test it out! Fingers crossed Halo likes it ❤️

March 23, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Phoebe,

Thank you for sharing your experience!

We’re glad to hear that any shipping hiccups were quickly resolved and that your dog’s Starter Box has arrived safely. It’s always exciting to start a new mealtime journey, and we hope Halo enjoys every bite!

Our team and veterinary nutritionists put a lot of care into making meals that are both nutritious and delicious, so it’s wonderful to know you’re ready to give them a try.

We really appreciate your kind words and are thrilled to be part of Halo’s mealtime adventure!

Marie

Rated 5 out of 5 stars

Brilliant food

Since changing my French bulldog to Marleybones she has enjoyed every bowl, her coat and skin seem much better, brilliant food and great customer service

March 24, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Tracey,

Thank you so much for sharing your experience!

We’re thrilled to hear that your French Bulldog is enjoying every bowl and that you’ve noticed improvements in her coat and skin. Seeing pets thrive on our recipes is exactly why we create them with care alongside our veterinary nutritionists.

It’s also wonderful to hear that our customer service has made a positive impression, we always aim to be helpful and approachable for every dog owner.

We really appreciate your kind words and are delighted to be part of your dog’s mealtime routine!

Marie

Rated 5 out of 5 stars

Super convenient food

Super convenient food! Perfect for fussy pups and sensitive tums

March 24, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Amelia,

Thank you for sharing your experience!

We’re so pleased to hear that Marleybones is making mealtimes easier and more convenient for you. It’s especially great to know that even fussy pups with sensitive tummies are enjoying their meals. Creating recipes that are both nutritious and easy to digest is exactly what we aim for.

We really appreciate you taking the time to leave your feedback and are thrilled to be part of your dog’s routine.

Marie

Rated 5 out of 5 stars

Fantastic customer service.

I was trying to order a trial box for my 2 dogs and struggled, I contacted Marleybones and they have been amazing. The problem was sorted and I'm eagerly awaiting delivery. The problem was my fault, not reading through everything, they were incredibly patient, very friendly and professional. I really hope my dogs like the food as they seem to be a great company.

March 21, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Rita,

Thank you so much for sharing your experience!

We’re delighted to hear that our team could help get your Starter Box sorted smoothly. It means a lot that you felt supported and that our approach came across as patient, friendly, and professional. That’s exactly how we strive to be for every dog owner.

We hope your two dogs enjoy their meals as much as we enjoy creating them. Every recipe is carefully crafted with the guidance of our veterinary nutritionists to make mealtimes both nutritious and enjoyable.

We’re so glad your experience has been positive and look forward to your dogs enjoying their Marleybones meals!

Marie

Rated 5 out of 5 stars

Nora is a Border Terrier and she is…

Nora is a Border Terrier and she is 13yrs and 8months. Our wee scone is our life. She has always been the fussiest eater and we have always succumbed to giving into her. At 12 years and 4 months while shopping in Waitrose we happened upon Marleybones. I read all the blurb. Purchase one box. From the evening feed to this day my delightful fussy eater scoffs every mouthful without coaxing. Thank you so much xx

March 22, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Jayne,

We’re thrilled to hear Nora’s story and so grateful you shared it!

A 13-year-old Border Terrier with a history of being a fussy eater is no small challenge, so it’s incredibly special to hear that she’s been enjoying every meal from day one. Moments like that first fuss-free feed are exactly why we do what we do.

It’s wonderful to hear how well Marleybones has worked for her at this stage in life. Creating recipes that are not only nutritious but genuinely irresistible, even for the pickiest eaters, is something our team and veterinary nutritionists put a lot of care into.

Thank you again for trusting us with Nora’s nutrition. It’s such a privilege to be part of her routine!

Marie

Rated 5 out of 5 stars

Woof woof love it

My dog loves Marleybones food and its gut friendly.
I don't have to carry heavy packs of Dog food from the supermarket as its delivered!

March 19, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Rosie,

Thank you so much for sharing this.

We love hearing how much your dog is enjoying their Marleybones meals, and it’s great to know they’re suiting their digestion so well. That balance of taste and gut-friendly nutrition is exactly what we aim for with every recipe.

It’s also wonderful to hear the convenience is making a difference for you. Having fresh food delivered to your door, without the hassle of carrying heavy bags, is a big part of making things easier for busy dog owners.

We really appreciate you taking the time to share your experience and are so glad Marleybones is working well for both you and your dog.

Marie

Rated 5 out of 5 stars

I contacted Marlybones for advice on…

I contacted Marlybones for advice on their ingredients because my dog is diabetic. Their response was fast and they explained in detail the ingredients in two of their recipes that may be suitable for my dog

March 19, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Pamela,

Thank you for taking the time to share your experience with us.

We know how important it is to feel confident in what you’re feeding your dog, especially when managing something like diabetes, so it’s great to hear that the team was able to provide clear and detailed guidance when you needed it.

Taking the time to explain our ingredients and help you find the most suitable options is something we really care about. Every dog is different, and supporting owners in making informed choices is a big part of what we do.

We’re really glad you reached out and that we could help you find the most suitable option for your dog.

Marie

Rated 5 out of 5 stars

First month in and already impressed!

This has been our first month with Marleybones, and I’m so happy we made the switch. My dog was already on fresh food before, but it was frozen, and defrosting it was always a bit of a hassle. This has made things so much easier. I also managed to transition my dog’s food before we went on a trip, and the whole process was really straightforward and stress-free. I’m genuinely impressed so far, don’t overlook the rewards points either! I can’t believe that after only my second subscription delivery, I’m already receiving a free supplement.

A big plus as well is the customer service. They were quick, friendly, and answered all my questions before I even signed up.

Overall, a great experience so far!

March 20, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Ana,

Thank you so much for sharing your experience!

We’re delighted to hear that your first month has been such a positive one. Making mealtimes easier without compromising on quality is exactly what we aim for, so it’s great to know the switch from frozen has made things more convenient for you.

We’re also so pleased you’ve been able to enjoy the rewards programme so quickly. It’s our way of giving something back while supporting your dog’s health along the way.

And thank you for the kind words about our customer care team. Being there when you need us, especially before you even get started, is something we really care about.

We’re so glad to have you with us and are really pleased to be part of your dog’s routine.

Marie

Rated 5 out of 5 stars

The foods an absolute hit

My fussy little Parsons Russell was driving me insane with her fussiness, the same story always, starts out strong but within a month she goes off it……. UNTIL I decided to try Marleybones, we are now nearly a year in and she still runs 100mph to her feeding spot whenever it’s breakfast or dinner time! The only gripe i have, and it’s nothing to do with the food, is the delivery cost. The packs are the same price on the Marleybones website as they are in retail stores, but then we get charged £5 for delivery on top of that, every other dog food/treat supplier offers free shipping over a certain amount, but not Marleybones. This is the only reason it’s not 5 stars.

UPDATE

I’ve changed to 5 stars as I wasn’t aware of the £50 cap for free shipping, I was a couple of £ below this so I’ve edited my order from 4 to six week intervals with more pouches, now bringing me into free shipping territory. Thanks for the reply and letting me know this Marleybones.

March 20, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi James,

Thank you so much for sharing your experience. It’s fantastic to hear that your Parsons Russell is still excited for her meals after nearly a year, that kind of enthusiasm makes all our work worthwhile.

We completely understand your point about delivery costs. Just to clarify, recurring subscription orders over £50 qualify for free express shipping. If you have any questions about your subscription or want us to check your account, please reach out to hello@marleybones.com and we’ll be happy to help.

Thanks again for your support. We’re thrilled that your pup is enjoying Marleybones and look forward to sending your next box.

Marie

Rated 5 out of 5 stars

Customer Services

Customer services were excellent and helpful with regards to a wrong delivery address and replaced my missing trial box.
Have yet to trial food yet as I have to use defrosted meals up first...

March 16, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Sue,

Thank you so much for taking the time to share this.

We’re really pleased to hear that the team was able to step in quickly and get things sorted for you. Making sure everything runs smoothly is so important to us, so it’s great to know you felt supported throughout.

We hope the Starter Box is a big hit once you begin introducing it to your pup. If there’s anything you need along the way, we’re always here to help.

Marie

Rated 5 out of 5 stars

Very Happy Dachshund

The ordering process was very easy for Marley Bones. We thought we would give it a try after speaking to them at Crufts. Our dog went crazy when we unpacked the box. She loves the meals and the treats aswell. They are very fairly priced and make portion sizes easy to work out. There are a range of flavours to keep mealtimes different for our dog, she definitely enjoys Marley Bones!

March 20, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Alisha,

Thank you so much for sharing your experience!

It’s brilliant to hear that everything got off to such a smooth start. We’re so pleased your Dachshund is enjoying both the meals and treats, and that the variety and portioning are making things easy for you too. Creating nutritious, balanced meals that are simple to serve and genuinely exciting for dogs is at the heart of what we do, so it’s wonderful to see that reflected in your experience.

Thanks again for your support! We’re so glad to be part of your pup’s mealtime routine.

Marie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look