Marro Reviews 2,414

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their cats love the food and show improved health, shinier coats, and increased energy. Many appreciate the human-grade quality and the absence of fillers. The customer service is frequently highlighted as excellent, with staff described as kind, helpful, and responsive, often going above and beyond. The delivery service is also highly rated for its promptness, flexibility, and careful packaging, often including thoughtful extras like cat toys. However, some customers have experienced issues with delivery, such as damaged packages or deliveries to incorrect addresses. A few also mentioned that their cats were not keen on certain flavors, or that the food sometimes arrived mushed. There were also isolated reports of pouches leaking upon defrosting due to poor sealing.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers report their cats love Marro food, often... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality ingredients and overall... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, kindness, and excellent customer... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the promptness,... See more

Based on these reviews

Rated 5 out of 5 stars

Any issue we had, (with the website, not with the food), was promptly taken care of on Marro's end without asking me to jump through hoops. They seem really kind and as if they are people who care a... See more

Rated 5 out of 5 stars

Great customer service and delivery. Plus our very fussy elderly cat , loved the food straight away and regularly finished the whole serving The food is human quality and even smells like it should,... See more

Rated 5 out of 5 stars

Most importantly , ny cats love Marro. Ivw been buying it for a year now and they still enjoy it. Because its mostly meat (unlike supermarket packet food) they do not need any where near as many... See more

Rated 5 out of 5 stars

Shai definitely prefers his Marro to his previous food and always clears his bowl and sometimes makes that lovely noise while he is eating sounds like a little numb numb numb, if you know what I mea... See more


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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Game changer cat food.

I was fed up throwing away meals that my cat Freddie turned his nose up at. All the prime brands, grain free, for sensitive tummies and so on, and the result always the same, bowls ignored or only part eaten.
I tried Marro, and it has been game changer! Once we established his favourite flavours ( he didn’t like beef!) from the trial box, he has eaten everything! I now have a subscription for monthly delivery, and changing the content each month is easy via the website, and it arrives spot on time each month.
Freddie has been having Marro for a few months now and seems much more content, his coat is better, and his sensitive tummy has settled right down.
In summary, I can highly recommend Marro for your cat.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Love Marro

Love Marro, my Cat adores the food and the service is great from them, always deliver on time and the food is perfect

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Marro enough

Couldn’t recommend Marro enough. I’ve tried all the subscription cat-food companies and Marro is the only one which actually seems to have an original product, not just a rebranded food.
Super high quality food, my cat loves all the varieties and has never got bored with it since I started subscribing about a year ago.
Customer service is 10/10, always manage to get a human reply within a couple of hours, and the website makes it super easy to pause or skip a week of your subscription with a couple of clicks.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Always incredible experience

Always incredible experience! Love Marro and their team ! Been using them for a year now and I would never go back ! They let you try their new recipe and they keep improving month by month.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing company

Such an amazing wee company! My Bernard LOVES his Marro pouches, a clean bowl every time! 😸🐾 the customer service is always amazing - always going the extra mile! Thankyou 😸

February 24, 2026
Unprompted review
Rated 4 out of 5 stars

The cats say yes!

Both my cats are loving the food. The portion sizes are great especially when either switching or supplementing.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Good for Bengals

My cat has been using Marro for about 6 months now, I moved her from Katkin because she was getting constipated. She's doing well on Marro, she has a lovely soft coat, she's playful and her poops don't smell. She's a Bengal and I would urge any Bengal owner who is struggling with their cat having the runs to try Marro.

I have found Marro easier to deal with than Katkin and better value for money.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic food

We are on our second box of Marro and both my cats have completely changed. They have gone back to being like kittens, the constant vomiting of both wet and dry food has stopped. They love the food, they are starting to make noises for their food (they have never meowed).

We had tried all sorts of foods, vets treatments regarding the vomiting, but nothing ever worked. It is such a shame it has taken 7 years to find the solution, but it is finally here.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth trying

I tried a few premium brands including another which is frozen. Marro packaging is so much better - no split pouches and compact blocks to freeze.

Had no problems switching over.

Lady Hev is still deciding on her favourite flavours but I have two back up mouths to feed who are happy to swop bowls with her if needed.

I would really like to see a low phosphate & reduced protein flavour for cats with kidney disease. In the meantime my vet has still approved Marro for occasional meals.

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Great quality

Great quality, I don't get a chance to put the food in the dish without Jessie ending up with it on her head!
We have tried a number of makes and this is the best by far.
However, food package is messy business when dishing up and delivery wise, probably had 2 deliveries that were ok. Package either damaged or delivered to wrong address rest of the time.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to order

So easy to order and change orders if we need to. My cat loves most of the flavours some not so much and will just leave it. The only downside is the price it can add up quite a lot

March 26, 2026
Unprompted review

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