Marshalls Garden Reviews 

23,306
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 6,620 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt shipping and the helpful, friendly customer service team when handling orders. Many consumers are also extremely happy with the wonderful quality of seeds and healthy plants received, noting that items arrive quickly and in secure conditions. Some people were dissatisfied with damaged packaging and frustrating transit delays caused by delivery couriers. A few reviewers also noted receiving dry or compromised plants that required replacements, though support agents usually resolved these problems quickly. Buyers mention that while delivery can sometimes be unpredictable, the overall purchasing process remains quite convenient.

What people talk about most

Product

People report ambiguous experiences with product, noting both satisfaction and frustration. On one hand,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with highly split opinions regarding shipping... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the good harvest... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly between customers. Many... See more

Service

Clients share positive opinions on service, noting that everything and everyone is very professional.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the speed of delivery and communication by Marshalls. When not living near a nursery, it's a valuable service. The plants arrived in fairly good order. The first batch appeared to be a l... See more

Rated 4 out of 5 stars

Recently ordered some cabbage plant plugs and I was pleased with the prompt service and delivery. Plants arrived in OK condition except that around half of the plants had come out of the container. Th... See more

Rated 4 out of 5 stars

I ordered a plant for my daughter and it arrived damage, and box damaged and plant very dry and yellow. Contacted Marshals and they sent a replacement very quickly and this time it arrived without da... See more

Rated 4 out of 5 stars

Some chitted seed potatoes tangled in net bag but only lost a couple , having said thad tats were in good condition and are in the ground watch this space .



Company details

  1. Garden Center
  2. Gardener
  3. Plant Nursery
  4. Seed Supplier

About Marshalls Garden

Written by the company

Visit our Website
Shop Garden Plants
Shop Garden Tools
Shop Premium Seeds
Shop Fruit Plants & Trees
Shop Bird Care
Contact Us
Growing Guides

About Us

Trusted By Gardeners Since 1940.

With a rich heritage spanning 75 years, Marshall's Garden is a revered name in gardening, founded in the 1940s with a heartfelt passion for supplying premium vegetable seeds and plants. Evolving into a leading online garden retailer, we are run by gardeners, for gardeners.

At Marshalls Garden, we're dedicated to simplifying gardening, making it an accessible and enjoyable experience for all. Our commitment extends beyond providing reliable and easily understandable information to offering expert guidance from our UK-based team of gardening experts, available seven days a week.

Garnering a 4.5-star Google Trusted Stores rating and a stellar 5-star Feefo service rating, we pride ourselves on unparalleled customer service. Recognised by Gardening Which Magazine and the Royal Horticultural Society, we stand as a beacon of gardening excellence, ensuring every product we offer, from premium supplies to expert advice, meets the highest standards for the satisfaction of both seasoned and aspiring gardeners alike.

Marshalls Garden Premium Gardening Supplies

Written by the company

Trusted by Gardener’s for 75 Years
Founded in the 1940s, Marshall's Garden has been a trusted name in gardening for over seven decades. Our journey began with a passion for supplying vegetable seeds and plants, evolving into an online specialist garden retailer run by gardeners for gardeners with a profound love for plants.
Gardening Made Simple
At Marshalls Garden, our core mission is to make gardening an enjoyable and accessible experience for everyone. We believe that gardening should be a joy, not a challenge. That's why we've committed ourselves to providing information that is not only reliable but also easy to understand. Whether you're seeking basic tips for starting your first garden or looking to refine advanced techniques, Marshalls Garden is your go-to source for all things gardening.
Expert Assistance from a UK team
At Marshall's Garden, we pride ourselves on offering unparalleled customer service. Our UK-based team of gardening experts is available seven days a week, ensuring that you receive the guidance and support you need to nurture your outdoor space. Marshalls Garden has earned a 4.5-star Google Trusted Stores rating and a glowing 5-star Feefo service rating.
Commitment to Excellence
Recognised by Gardening Which Magazine and the Royal Horticultural Society, we stand as a beacon of gardening excellence. At Marshalls Garden, we understand the importance of having top-quality supplies for your gardening journey. Our premium gardening supplies are meticulously selected to meet the highest standards, ensuring that every customer is fully satisfied. Whether you're a seasoned gardener or just starting, our commitment to quality extends to every product we offer.


Contact info

3.7

Average

TrustScore 3.5 out of 5

23K reviews

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3.7

All reviews

(23,306)

6,479 reviews in the last 12 months

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Rated 1 out of 5 stars

The post is not good sending plants it…

The post is not good sending plants it can take 2 weeks to come you need to use a different delivery service the 2nd plant was a bit betyer but not great i think you need to reconsider option especially in this weather

July 22, 2026
Marshalls Garden logo

Reply from Marshalls Garden

Good Afternoon kay

We are truly sorry to hear about the issues with your plant delivery and the condition of your plants, especially given the current weather. We appreciate you bringing this to our attention and will review our delivery options.

Should you have any further questions or queries, please do not hesitate to contact us directly via contact.us@marshallsgarden.com

Best Wishes
The Marshalls Garden Team

Rated 5 out of 5 stars

Happy Customer

Plant's were healthy and mature, arrived within a week or so without any problems and were well protected and packed.

July 31, 2026
Rated 4 out of 5 stars

Good quality plants

I ordered some purple sprouting broccoli and they were very healthy but the reason I gave 4*and not 5 is because they came 2 weeks earlier than the delivery date so I couldn't put them in straight away as I hadn't prepared the plot they were going in, that said they do look in very good condition

July 30, 2026
Rated 5 out of 5 stars

Wrong fruit tree supplied

I contacted customer service regarding a patio fruit tree that I had purchased, which when it has produced fruit turns out not to be what I ordered. They were able to identify what I had actually received and sent a replacement tree. Hopefully when this one fruits it will be the one I wanted. Their response was wonderful, didn't think it would get replaced.

July 27, 2026
Rated 1 out of 5 stars

Badly handled delivery with plants all…

Badly handled delivery with plants all loose in box.
Agreed with Marshall’s for replacement to be sent - however this replacement consignment was “lost” by your carrier Evri.
Full credit given but not at all happy with this.

July 29, 2026
Marshalls Garden logo

Reply from Marshalls Garden

Good Morning Tomos

We are truly sorry to hear about the initial delivery issue with your plants and the subsequent loss of your replacement consignment by our carrier. We understand your frustration and appreciate your feedback.

Should you have any further questions or queries, please do not hesitate to contact us directly via contact.us@marshallsgarden.com

Best Wishes
The Marshalls Garden Team

Rated 3 out of 5 stars

Your flowers and shrubs are good ...the…

Your flowers and shrubs are good ...the roses were of lovely quality but they were slightly damaged because they were not packed well and the box was too flimsy.

July 29, 2026
Marshalls Garden logo

Reply from Marshalls Garden

Good Morning Chrissie,

We're glad to hear you found the flowers and shrubs to be of good quality. We sincerely apologize that the roses arrived slightly damaged due to insufficient packaging and a flimsy box. We are reviewing our packing procedures to prevent this from happening again. Thank you for bringing this to our attention.


Best Wishes
The Marshalls Garden Team

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