Marsh & Parsons Estate Agents Reviews 

I waited until I had received my full deposit back and the rent I had overpaid before writing this review, as I didn’t want anything to jeopardise getting my money back.

I would not recommend Marsh & Parsons for renting a property, particularly if you’re relying on their property management service.

I rented a fully managed property and had a number of issues throughout my tenancy, including broken heating for three weeks in winter, windows that wouldn’t open, a broken extractor fan, a broken tumble dryer, a door handle, bathroom issues and black mould. These issues were all reported, repeatedly chased, and none of them were ever properly resolved.

Some of these were smaller maintenance issues, but when you have a list of problems building up in your own home over several months, and the people responsible for getting them fixed don’t actually do anything, it becomes incredibly frustrating. The mould in particular was a serious issue. I reported it in November and ended up dealing with black mould for around three months, having to clean it myself, while the underlying issue was never properly resolved.

The biggest problem throughout my tenancy was the lack of communication and follow-through. I would call, email and chase, and would almost always be told someone would get back to me. They almost never did. I shouldn’t have to repeatedly chase an agent for months to get issues in a fully managed property addressed.

The property management service was, quite honestly, shocking.

Things weren’t much better when I moved out.

I contacted them in advance because I knew I was leaving before my final rent payment and wanted to know exactly what I needed to pay. I was told not to cancel my direct debit and that they would let me know. Despite chasing by phone and email, I never got an answer and ended up paying the full amount. It then took around a month to get two weeks of overpaid rent back, and only because I kept calling until someone actually dealt with it.

The deposit process was equally frustrating. After handing the keys back, I received no proactive communication whatsoever. I had to repeatedly call to find out what was happening. Over the following four weeks, I spoke to multiple people and was repeatedly told to call back at certain times or that someone would email me with an update. Those updates never came unless I chased them myself. After around four weeks, I was then told the person dealing with it was out of the office.

It wasn’t until after around four weeks that I was told there were questions about the condition of a couple of things in the flat. Had I been told about these earlier, I could have resolved them immediately, as I had photographs and the check-in report showing that the items were either in the same condition, or better, when I left. For example, there was a question about a missing fridge shelf, despite my check-in report and checkout photos showing that there was no shelf missing. It was incredibly frustrating that I wasn’t simply told about these questions at the time, as I had clear evidence to address them.

I ultimately received my full deposit back, as I expected, but it took over a month and an exhausting amount of chasing to get there.

I want to be clear that the people I spoke to were generally polite and friendly. My issue was that things simply didn’t get done. I don’t expect every maintenance issue to be fixed instantly, but I do expect an agent to communicate, follow up and actually manage the property they’re being paid to manage.

I think Marsh & Parsons forget that we’re talking about people’s homes and people’s money. Renting in London is expensive, and when you have serious issues in your home or are waiting for thousands of pounds of your own money to be returned, being repeatedly told someone will get back to you and then hearing nothing is completely unacceptable.

This was my first experience renting in London and, unfortunately, it was an appalling experience. I would never rent through Marsh & Parsons again and absolutely would not recommend them based on my experience with the Battersea office.

Marsh and Parsons were excellent from start to finish of my letting experience, they were always available to assist when needed and made my time working with them smooth and easy. Stefani Sengelieva was particularly helpful during the end of my tenancy with quick responses to any questions I had.

Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly.

I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lots of insight. Debbie Lewis is a delight to work with and brilliant at managing landlords and tenants. I wouldn’t trust any other agency with my property.

My experience working in Hammersmith was extremely disappointing. The working conditions were poor, and the environment felt very toxic. One of the main issues was with management, particularly Emily, who often appeared disengaged and would spend time on her phone instead of supporting the team. Unfortunately, senior management did not address these concerns, even when they were aware of the situation and were nearby.

The training provided was also very poor and did not give employees the support or guidance needed to succeed. Overall, the lack of leadership, accountability, and professionalism made it a very challenging place to work.

More details:

Would only be trained once and expected to know what to do.Employees typically get throw on the deep end and would be told to just figure it out through the other employees who were already working so she’d had less of a load.Also seen an employee leave and she didn’t have the courtesy to say goodbye and did not acknowledge it completely.Marsh and parsons need to throughly check their employees especially the management in Hammersmith hq!

A big thank you to Wesley Garcia and the team at Marsh & Parsons Chelsea for helping me find excellent tenants and making the entire letting process seamless. Their professionalism, market knowledge and attention to detail were evident throughout.
Communication was always prompt and clear, and I felt fully supported at every stage.

Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.

Marsh & Parsons is a great estate agency with a wonderful team. In particular, Edward Shikabwali is a fantastic property manager. Throughout my tenancy, he has always been available, resourceful and incredibly helpful. His support, alongside Max Davies, was particularly valuable when I first moved into my flat, as several issues needed to be addressed and resolved.
I’m very grateful for their responsiveness and support throughout my tenancy and would highly recommend both of them as property managers. In lettings, Ruben and Harry were always so helpful. What a team!

Helpful team and answered my questions when needed

I rent a property in Central London with Marsh & Parsons.
They are incredibly professional, extremely polite, helpful and knowledgeable.
I know that if I place my property with them, I am always ensured a successful outcome.
They are simply....Excellent.

I wanted to express my disappointment with the way access to the property was handled during my tenancy.

I made it clear that I was unavailable on the date you requested access, as I had an important hospital appointment that I was unable to reschedule. Despite this, I received numerous emails, pressing me to "make" myself available to accommodate your preferred timeline.

Although I had clearly explained my circumstances, I ultimately went to considerable lengths to assist. I arranged for friends to collect the keys from me and stay overnight at my flat so that the technician could be granted access first thing the following morning.

What I found particularly frustrating is that there appeared to be no genuine urgency requiring access on that specific date. As I was due to vacate the property shortly thereafter, the work could easily have been scheduled once I had moved out, avoiding significant inconvenience.

Caitlin was absolutely fantastic! Thank you

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change.
Baran's customer focus is outstanding, I just made an introductory phone call and he took the ball and ran with it; I and my tenants highly recommend his "can do" attitude and seeing the whole process through.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Nerosh answered the phone promptly and personally.Iam often greeted with and answer phone message or passed on from one person to another .
Nerosh is very knowledgeable about the renting services and actions required. He is calm and polite and very helpful.He answered all my queries and was able to organise the checkout on my preferred date .
Nerosh is the most helpful person I have spoken to at Marsh and Parsons in the last year.
Neros is a vital person in your team and you are very lucky to find such a good tenancy manager.I think Nerosh should train your other staff because I have had so many problems with your staff who quite honestly haven’t a clue of renting services .

Review

We’ve had a fantastic experience with Marsh & Parsons. The team has been incredibly responsive, helpful and professional throughout, and any issues we’ve had have always been dealt with quickly and efficiently.

A special thank you to Anne Angus and her team for all their help and support — they’ve been brilliant from start to finish. We would absolutely love to have them as our agents again in the future and wouldn’t hesitate to recommend them!

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.

Marsh & Parsons provide excellent service. Debbie Lewis is always quick to respond, communicates clearly, and is very helpful whenever we have an issue. She resolves things promptly and keeps us updated throughout. Really happy with the service and would highly recommend Debbie and Marsh & Parsons.