Marsh & Parsons Estate Agents Reviews 

Marsh & Parsons provide excellent service. Debbie Lewis is always quick to respond, communicates clearly, and is very helpful whenever we have an issue. She resolves things promptly and keeps us updated throughout. Really happy with the service and would highly recommend Debbie and Marsh & Parsons.

Michael Stout has been really effortless and efficient, he has handled everything I’ve needed so seamlessly, clearly and promptly. Also, his communication is superb! Emails, phone calls and getting information that I request and passing on has been so great. Thank you!

I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!

Debbie solved a problem for us that had been going on for some time!

My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.

Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Issues often require repeated chasing before any action is taken, and there is a lack of proactive communication throughout the process. Instead of receiving timely updates and effective solutions, tenants are frequently left having to follow up multiple times just to get a response or progress on outstanding matters.
A professional property agency should take ownership of issues, communicate clearly, and ensure concerns are addressed efficiently without tenants having to repeatedly chase for updates.

Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!

Me and my partner have been tenants in a Marsh & Parsons managed property since October 2025. We’ve been dealing with Debbie Lewis in regards to property maintenance over the course of this time. Debbie has been incredibly helpful, kind and conscientious in dealing with our queries, she also gets things done incredibly quickly. We’ve had a nice time with marsh & parsons and can’t recommend working with Debbie enough :)

All I know is that a staff - Stefani Sengelieva and the chain of those who attended to me, showed dedication, responsiveness and being prompt to my requests! Definitely she is a product of the management. Her prompt response and care goes a long way to me! Thank you all. All is fixed.

We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica

I rang with a view to arrange a valuation. The their web site showed three other offices Hackney, Shoreditch and Bethnal Green none of the phone numbers of these offices worked. So I tried Camden, the receptionist said they did deal with Shoreditch. So I was surprised when the on a return call I was told they didn't after I gave an address... In fact they said they could give me Dexters phone number instead.? I mentioned that their web site says something different and was really misleading .. He said the web does need change. So why does an estate agent mislead on the website then offers another estate agent. Never had this happen before. Not happy with their response. Couldn't be bothered.
REPLY: The answer is in the first line as to why I'm not on Marsh&Parsons dater base....I rang to arrange a valuation.

Joshua was very kind and explained everything very patiently.

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .