I had miss my monthly payment which I was worried about . The reason being my previous months hours were not a full month so my pay was down. The agent I spoke to was easy to speak to and arranged fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marsh Finance helped me when I needed a car, years later my job was affected by restructuring and i was let go. I spoke to customer services, special thanks to Abdul & Sarah, who restructured my... See more
Company replied
By far the best team I have worked with in regards to car finance. Family run business and always happy and willing to help. Requested a call back due to a missed payment on my account and the team we... See more
Company replied
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time... See more
Company replied
Company details
Written by the company
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Contact info
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, United Kingdom
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4.6
Excellent
526 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gentleman I spoke with today has…
The gentleman I spoke with today has been extremely helpful with processing the return of a vehicle.
February 2, 2026
Unprompted review
Reply from Marsh Finance
Thank you for letting us know, Paige. 😊 It’s great to hear that the process of returning the vehicle was handled smoothly and that you felt well supported throughout. We really appreciate you sharing your experience with us!
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Excellent customer service
Excellent customer service. Great support from start to finish. My issue was resolved quickly and professionally.
January 31, 2026
Unprompted review
Reply from Marsh Finance
Hi Mohammad,
Thank you for taking the time to leave such a kind review 😊
We’re really glad to hear you felt supported throughout and that everything was sorted quickly and professionally. Feedback like this means a lot to the team and lets us know we’re doing the right things 👍
Kind regards,
The Marsh Finance Team
Nearly 30 minutes on hold was…
Nearly 30 minutes on hold was definitely not expected, there absolutely must be an easier way to communicate with your customer service team. Once I got through to someone they were very professional and helpful, this part funnily only took 2 minutes!!
January 31, 2026
Unprompted review
Reply from Marsh Finance
Hi Tracey,
Thank you for taking the time to leave your feedback. We’re really sorry about the long wait time - we understand how frustrating that can be and it’s certainly not the experience we want for our customers.
We’re pleased to hear that once you got through, our team member was professional and able to help quickly, but we fully appreciate that the delay beforehand needs addressing. Your comments have been shared internally as we continue to look at improving how customers can get in touch with us.
Kind regards,
The Marsh Finance Team
Team was very helpful .
Team was very helpful .. made me fill at ease.
thank you so much for your help.
January 28, 2026
Unprompted review
Reply from Marsh Finance
Thank you for leaving such a positive review, Paul. Our team are a credit to Marsh Finance, helping you feel at ease no matter your car finance question. If there's anything else we can help with, just get in touch🙂.
Kind regards,
Marsh Finance
Sarah has been extremely helpful.
January 27, 2026
Unprompted review
Reply from Marsh Finance
Hi Julia,
Thank you for your kind words. Sarah is an asset to the team, and we'll be sure to pass on your positive feedback. Thanks again and happy driving!
Kind regards,
Marsh Finance
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Extremely helpful as I am in financial…
Extremely helpful as I am in financial difficulty. Very friendly service.
January 22, 2026
Unprompted review
Reply from Marsh Finance
Hi Gail,
Thank you for sharing your feedback. We’re really pleased to hear that our team was able to support you during a difficult time and that you found the service friendly and helpful 💛.
Kind regards,
The Marsh Finance Team
This company are pure rip off merchants…
This company are pure rip off merchants do not get a car from these people they sold me a crash damaged car and when I realised it a couple of weeks later they wouldn’t fix it! The guy on the phone today was cool but don’t get finance off this company.
January 22, 2026
Unprompted review
Reply from Marsh Finance
Hi James,
Thank you for taking the time to leave a review. We’re sorry to hear about the experience you’ve described and understand how upsetting this must be.
To clarify, Marsh Finance acts as the lender, providing the finance for the vehicle, rather than supplying or selling the car itself. That said, we do want to fully understand what has happened and make sure your concerns are looked into properly.
As we’re unable to identify your account from this review alone, we’d really encourage you to get in touch with our customer service team on customercare@marshfinance.co.uk so that we can review the details and advise on the next steps.
Kind Regards,
The Marsh Finance Team
Reply from Marsh Finance
Hi Sai,
Thank you for your feedback! We’re glad to hear you were happy with the service. If you need anything in the future, please do not hesitate to reach out.😊.
Kind regards,
The Marsh Finance Team
Really helpful on the phone helping me…
Really helpful on the phone helping me sort something out and easy/smooth process getting the finance.
January 21, 2026
Unprompted review
Reply from Marsh Finance
Hello Benjamen,
Thank you for your feedback! We’re really pleased to hear our team was able to help you sort everything out easily over the phone and that the finance process felt smooth 😊.
Kind regards,
The Marsh Finance Team
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Sarah at Marsh Finance was Brilliant
Sarah at Marsh Finance was Brilliant, she was understanding of my situation and helped me through a very difficult time. cant fault Sarah and the team and Marsh's
Thank you
January 17, 2026
Unprompted review
Reply from Marsh Finance
Hi Micheal,
Thank you for sharing your experience with us. We’re really pleased to hear that Sarah was able to support you with understanding and care during such a difficult time 💛. Your kind words about Sarah and the wider team will mean a great deal to everyone at Marsh Finance.
Kind regards,
The Marsh Finance Team
Excellent service
Excellent service. Thank you very much Sarah for help and guidance
January 20, 2026
Unprompted review
Reply from Marsh Finance
Hi Hassan,
Thank you for your lovely feedback! We’re really pleased to hear that Sarah was able to support you with helpful guidance 😊. We’ll be sure to pass on your thanks to her.
Kind regards,
The Marsh Finance Team
Sadie was very helpful and excellent…
Sadie was very helpful and excellent and her telephone manner and communication was first class
January 17, 2026
Unprompted review
Reply from Marsh Finance
Hi Barry,
Thank you for your kind feedback! We’re really pleased to hear you received such helpful support and that the service and communication made a positive impression 😊. We’ll be sure to share your comments with the team.
Kind regards,
The Marsh Finance Team
This is second time I have purchased a…
This is second time I have purchased a vehicle through this company and cannot thank them enough. They make the process so easy for you, even finding the car you want. Send you all the details and the pictures making it a stress free job. Would really like to praise Amy. Absolute professional in her job and deserves alot of credit. Marsh finance.....thank you for your service. Top marks all round. Would highly recommend 👌
January 16, 2026
Unprompted review
Reply from Marsh Finance
Hi Aaron,
Thank you so much for taking the time to share this — it’s brilliant to hear you’ve chosen Marsh Finance again and had such a positive experience. We’re really pleased the process felt smooth and stress-free, and that everything was clearly explained along the way 😊.
Amy will be delighted to hear your praise — we’ll be sure to pass it on. Your recommendation and continued trust mean a great deal to us.
Kind regards,
The Marsh Finance Team
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Reply from Marsh Finance
Hi Babatunde,
Thank you for your feedback! We’re glad to hear you had a professional experience 😊 If you need us in the future, please don't hesitate to reach out.
Kind regards,
The Marsh Finance Team
Brilliant very helpful man
January 13, 2026
Unprompted review
Reply from Marsh Finance
Thank you, Jay! 😊 We’re pleased to hear you had such a positive experience and that the support you received made a real difference. We appreciate you sharing your thoughts with us!
Great customer service
Great customer service , easy to to talk to and very helpful
January 13, 2026
Unprompted review
Reply from Marsh Finance
Thank you, Jessica! 😊 It’s great to hear you had a positive experience and felt comfortable speaking with our team. We’re really pleased we could be helpful and appreciate you sharing your feedback!
Quick and straight to the point of what…
Quick and straight to the point of what i needed
January 13, 2026
Unprompted review
Reply from Marsh Finance
Thanks so much, Sean! 😊 We’re really pleased to hear everything was quick and straight to the point. We appreciate you taking the time to share your feedback!
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Reply from Marsh Finance
Thanks so much, Tara! 😊 We’re really glad to hear you found everything fast and helpful. We appreciate you taking the time to share your feedback!
Great customer service
January 9, 2026
Unprompted review
Reply from Marsh Finance
Thank you for your review, Josh! We're pleased to see that your experience was worthy of five stars, and look forward to assisting you in future.
Abdul was very helpful and professional
Abdul was very helpful and professional
January 8, 2026
Unprompted review
Reply from Marsh Finance
Thank you for taking the time to leave such a positive review. Abdul is a credit to our team, and we'll be passing on your kind words. If there's anything else we can help with, just get in touch 😊.
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