I had miss my monthly payment which I was worried about . The reason being my previous months hours were not a full month so my pay was down. The agent I spoke to was easy to speak to and arranged fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marsh Finance helped me when I needed a car, years later my job was affected by restructuring and i was let go. I spoke to customer services, special thanks to Abdul & Sarah, who restructured my... See more
Company replied
By far the best team I have worked with in regards to car finance. Family run business and always happy and willing to help. Requested a call back due to a missed payment on my account and the team we... See more
Company replied
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time... See more
Company replied
Company details
Written by the company
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Contact info
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, United Kingdom
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4.6
Excellent
526 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Abdul
Abdul was very helpful and friendly, there was no waiting in a queue and my reason for calling was dealt with quickly, I was very happy with the service, thank you 😊
December 10, 2025
Unprompted review
Reply from Marsh Finance
Hi Jenny,
Thank you for sharing your experience! It’s great to hear that Abdul was both friendly and helpful, and that you were able to get straight through without waiting 😊. We’re really pleased your query was handled quickly — that’s exactly the level of service we aim for.
Kind regards,
The Marsh Finance Team
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Great service and extremely helpful
Great service and extremely helpful
December 10, 2025
Unprompted review
Reply from Marsh Finance
Hi James,
Thank you for leaving us such a positive review! We’re really pleased to hear you found the service great and the support helpful 😊. It’s exactly the experience we aim to deliver.
Kind regards,
The Marsh Finance Team
Good are help me today
December 10, 2025
Unprompted review
Reply from Marsh Finance
Hi Dumitru,
Thank you for your feedback! We’re really glad to hear our team was able to help you today 😊. If you ever need anything in the future, we’re always here to support you.
Kind regards,
The Marsh Finance Team
I didnt like being told I would be…
I didnt like being told I would be talking to a customer service representative within a minute and waited nearly 12mins. Otherwise Sarah on customer service was amazing and very, very helpful. So thank you Sarah.
December 10, 2025
Unprompted review
Reply from Marsh Finance
Hi Dom,
Thank you for sharing your feedback — it really helps us improve. We’re sorry to hear about the wait time you experienced; that’s not the level of service we aim for, and we appreciate you highlighting it so we can look into it ⏱️.
We’re very glad, though, to hear that Sarah was able to turn things around and give you the support you needed. We’ll be sure to pass on your kind words — she’ll be delighted to hear them 😊.
Kind regards,
The Marsh Finance Team
My advisor Sarah was very helpful in…
My advisor Sarah was very helpful in resolving my issue. She provided great advice and was very empathetic with my situation.
December 9, 2025
Unprompted review
Reply from Marsh Finance
Hi Louise,
Thank you for sharing your experience! We’re really pleased to hear that Sarah was able to support you with clear advice and genuine empathy 😊. We’ll make sure your kind words reach her — they’ll mean a lot.
Kind regards,
The Marsh Finance Team
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Very helpful
Very helpful. My issue was addressed completely and resolved. I appreciate the time the lady took and helped me
Very helpful and understanding.
December 9, 2025
Unprompted review
Reply from Marsh Finance
Hi Simon,
Thank you again for taking the time to share your feedback! We really appreciate you coming back to leave another review 😊. It’s great to hear that your issue was fully resolved and that you felt supported throughout — our team always aims to give every customer the time and care they deserve.
Kind regards,
The Marsh Finance Team
Not going to mention the problem I had…
Not going to mention the problem I had but put it this way I was behind on payments quite a bit I spoke to a few wonderful agents explaining my situation and they have restarted everything new as usual no questions or problems fantastic fast service even when they provided funds for the car it was a dream come true I had the car I 9 times out of 10 wanted because of marsh finance their always quick to help I got a seat Leon cupra 290 black
Edition thru these lot by the way wonderful company !!!!!
December 7, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much for your amazing review, Sibbz! 😊 We’re really glad to hear our team were able to support you during a difficult moment and help you get things back on track. It’s great to know you’ve had such a positive experience from the start — and congratulations on the Leon Cupra 290 Black Edition, what a dream car! 🚗✨
We truly appreciate your kind words and your trust in us — thank you! 🙌
Very friendly and profesional
December 8, 2025
Unprompted review
Reply from Marsh Finance
Hi Simona,
Thank you for your feedback! We’re really pleased to hear you found our team friendly and professional 😊. It’s exactly the experience we aim to deliver.
Kind regards,
The Marsh Finance Team
Making things easier during hard times
Mobasher was so understanding and helpful regarding my situation and finding solutions to help me, and reduce the burden when everything seems to feel beyond my control.
December 5, 2025
Unprompted review
Reply from Marsh Finance
Hi Esti,
Thank you for sharing something so personal. We’re really pleased to hear that Mobasher was able to support you with understanding and care during a difficult time 💛. We’ll be sure to pass on your kind words, we know they’ll mean a lot.
Kind regards,
The Marsh Finance Team
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Very efficient customer service so my…
Very efficient customer service so my problem out was sorted out very quickly
December 5, 2025
Unprompted review
Reply from Marsh Finance
Hi Darryl,
Thank you for your feedback! We’re really pleased to hear that your issue was handled quickly and efficiently 😊. It’s always great to know our team could support you when you needed it.
Kind regards,
The Marsh Finance Team
All request meet on time very impressive
All request meet on time very impressive
December 5, 2025
Unprompted review
Reply from Marsh Finance
Hello Olusola,
Thank you for your feedback! We’re really pleased to hear that everything was handled promptly and met your expectations ⏱️. It’s great to know your experience was a positive one.
Kind regards,
The Marsh Finance Team
Easy to talk to great customer service 👌
Easy to talk to great customer service 👌
December 4, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Craig! 😊 We’re really glad to hear you found our team easy to talk to and the customer service spot on. We appreciate you taking the time to leave your feedback! 👌
I received a quick response and it was…
I received a quick response and it was very helpful
December 3, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Bose! 😊 We’re really glad to hear you received a quick and helpful response. We appreciate you taking the time to share your feedback!
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Help through a difficult time
Having found myself in a bit of financial difficult after losing my job, Abdul from Marsh was extremely helpful by going through some temporary options on payment help, taking some of the pain out of my situation, and letting me know there is always a solution. I feel more secure after his call to know that Thank you Abdul your phone manner and knowledge were second to none.Thankyou Marsh.
December 2, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much for sharing your experience. 😊 We’re really glad to hear that Abdul was able to offer reassurance and guide you through the temporary support options during such a difficult time. It’s great to know his kindness, knowledge, and approach helped you feel more secure. We’ll make sure he sees your lovely feedback, he’ll truly appreciate it. Thank you for your kind words.
Further to your response to my…
Hi how would you like me to sent the information.
I don't really want to be publishing personal information on a public forum.
Its i previously mentioned I have emailed your customer services team on numerous occasions but most recently on 20 November at 18:23 and 21 November at 09:54 using the address customercaremarshfinance.co.uk I have not had any replies from any of my emails does this help ? I have also emailed collectionsmarshfinance.co.uk on numerous occasions as they keep chasing me for outstanding payments that just don't exist !!
Please note i have removed the @ from the email as the system will not let me add email addresses
November 19, 2025
Unprompted review
Reply from Marsh Finance
Thanks for getting back to us and for clarifying how you contacted our team. We completely understand your concerns about sharing personal information publicly. We’ve now been able to identify your account from the information you provided privately, and the issues you raised have been fully resolved.
Our team has also issued compensation in recognition of the inconvenience caused.
We really appreciate your patience while this was being investigated and are glad we’ve been able to put things right for you. Please don’t hesitate to get in touch again if there’s ever anything else we can support with.
It’s really helpful and understandable
It’s really helpful and understandable
December 1, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much, Magdolna! 😊 We’re really glad to hear you found everything helpful and easy to understand. We appreciate you taking the time to share your feedback!
Called to pay missed payment
Called to pay missed payment, and Abdul couldn't have been more helpful.
It was quick and simple to make payment, and he was very understanding to my circumstances.
November 28, 2025
Unprompted review
Reply from Marsh Finance
We're delighted to see that you resolved your payment issue, and received fantastic support from Abdul. He is a credit to our team, and we'll be sure to pass on your kind words. Happy driving 🚗.
The Marsh Finance Team
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Very easy and simple
November 28, 2025
Unprompted review
Reply from Marsh Finance
Thanks for the review Ekaiya 😊. If there's anything we can help with in future, just pick up the phone.
Kind regards,
The Marsh Finance Team
The advisor was very attentive and…
The advisor was very attentive and listen to all my needs
November 27, 2025
Unprompted review
Reply from Marsh Finance
Hi Sadia, we're delighted that you felt listened to and that your experience was worthy of five stars. We pride ourselves on being attentive to our customers, and it's fantastic to see that you felt this too.
Kind regards,
The Marsh Finance Team
Customer service are very helpful and…
Customer service are very helpful and understanding with finanaces. They all also adjust things to help you financially.
November 25, 2025
Unprompted review
Reply from Marsh Finance
A massive thank you for your kind words. We're committed to every customer's financial situation individually, which is backed up by your review. Let us know if you have any questions or queries in future, and our team will be more than happy to assist.
Kind regards,
The Marsh Finance Team
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