MarshmallowkidsReviews 

I can highly recommend this company. I have now bought 3 pairs of shoes and I am really impressed with the quality and cost of the shoes. Always pleased to support small local businesses. Great communication and packaging.

A smart and dependable choice for kids’ footwear, combining comfort, durability, and timeless design.

Product of high quality and a fraction of the price but what really stood out to me is the customer service level of professionalism and care. Packaging and shipment were excellent. I would highly recommend marshmallowkids to anyone with young children and nephews 😉

Fast delivery, amazing prices 5*

Great online shop for kids’ shoes! The selection is lovely, amazing prices and quality, sizing was accurate, and delivery was fast. My child finds the shoes very comfortable. Will definitely order again.

Before I start, this is the first negative review I’ve ever written, but I’ve been left so upset by the experience, I don’t want anyone else to be treated and spoken to the way I just have by this company.

The issue started with a failed delivery. I purchased two pairs of school shoes on the 4th August and the company initially used Yodel to send the items. I opted for locker delivery as I find it the most reliable way to get goods. According to yodel, the delivery driver was repeatedly met with a faulty locker (I have tracking to prove this) and so the shoes were eventually returned back to the seller on the 28th August. I waited patiently for this to be processed by the company and contacted them again on the 31st August to find out when I would receive a refund. They told me that they had sent them out again that day via Royal Mail and gave me tracking information. I stated that I would prefer a refund as it was now too late to arrive before the start of the school year and I’d had no choice but to buy different shoes.

At this stage the owner became hostile. She all but called me a liar as yodel apparently had told her that it was a home delivery (no proof of this was offered to me) despite the fact that I gave her screen shots showing that I opted for locker delivery on 7th August. She also stated that it was my fault the items were not delivered as I was not at home. Again, it was a locker delivery, not a home one.

I have waited a week as the Royal Mail tracking was still showing as live on my shopify account before contacting again.

I asked again for a refund, this time making her aware of the distance selling regulations that state that the items remain her responsibility until they have been successfully delivered, and that if items are not delivered within a 30 day calendar window, I as the buyer am entitled to a full refund. This was met, once again with her telling me it was my fault they weren’t delivered as “as a buyer it’s your responsibility as well when you purchase item that someone is there to receive item” telling me that “we have wasted endless time dealing with your order”. She then said “ Can’t waste more time on you” and blocked me on social media.

I am now left £75 out of pocket with, as far as I’m aware, no refund forthcoming. Meanwhile, this store owner has my money, and the shoes that she can now make double the amount of money on.

I would honestly suggest thinking twice before spending money with a company that speaks to customers in this way and who are completely oblivious to distance selling regulations, disregarding their legal obligations when it comes to selling goods.