Martha Brook Reviews 1,710

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the beautiful presentation, often noting the meticulous wrapping and thoughtful details. Many people appreciate the personalization options, finding them a lovely touch that enhances their purchases and gifts. The ordering process is frequently described as easy and pleasant, leading to overall satisfaction with the items received. However, some customers were dissatisfied with specific products, particularly advent calendars. These reviewers felt the contents were underwhelming, not matching the perceived value or the quality of other items from the company. They mentioned that while the packaging and personalization were attractive, the actual items inside felt cheap or were not as useful as expected, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product quality and personalization. Many reviewers were delighted... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the fantastic quality and... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible customer service. I’d been chatting on WhatsApp for a few days last week to organise a last minute custom guest book for an event. The package arrived on time & was so gorgeous... See more

Rated 5 out of 5 stars

Last year, I received a personalized journal from Martha Brook as a gift and adored it! The wrapping was so beautiful and meticulous, and the product itself was high quality. When I needed a new jour... See more

Rated 5 out of 5 stars

Ordered mug which was described on website as including a lid and spoon. I’d previously ordered one before in pink and loved it so decided to order the black one . It arrived with no lid or spoon whe... See more

Company replied

Rated 5 out of 5 stars

I've received my magic box last week. I was expecting a lot about the opening and the discovering of the items. I was NOT disappointed 🤩 All items are really good quality and have a touch of ma... See more


Company details

  1. Stationery Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Pen Store
  5. Stationery Manufacturer
  6. Stationery Wholesaler

Written by the company

The home of delightfully individual stationery to uplift, inspire and empower. Worldwide shipping. Fast delivery. Shop online today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely Luxury Hanper

Lovely hamper - really really gorgeous. Really nicely presented and looks really really luxurious. The recipient really loved the hamper. The personalisation was great. Thank you

February 6, 2024
Rated 5 out of 5 stars

Instagram workshop with Martha

The Instagram workshop with Martha was fantastic. I've attended previous ones and always learn a lot each time. And having the package with all the goodies arrive just before makes it fun too.

February 7, 2024
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Rated 5 out of 5 stars

Personalised Approach

Love the personalised touch from the confirmation of the order right to keeping you up to date with the progress of your package. The order is packaged with care and the follow up is top notch.

February 2, 2024
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Rated 4 out of 5 stars

Customer service great

Customer service great, items a bit expensive for what they are, especially in current times.

February 8, 2024
Martha Brook logo

Reply from Martha Brook

Hi Frances, thank you for your review.

We're delighted you were pleased with your experience shopping with us. We often get comments on value for money when it comes to our paper goods as each item is hand-finished and made of the highest quality right here in Britain. We appreciate your feedback and will pass this on to the relevant teams and if we can be of any further help, please do not hesitate to reach out to us at hello@marthabrook.com.

Best wishes,
Christie at Martha Brook

Rated 5 out of 5 stars

Arrived quickly presented beautifully

Arrived quickly, packaging lovely and planner beautiful. My future daughter inlaw says it so useful that it reminds you of what you need to plan next and such a lovely thing to keep and look back on in years to come. I would recommend to any bride to be.

February 22, 2024
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Rated 5 out of 5 stars

A workshop run by Martha

Martha ran a session on growing on Instagram. What an evening! I'm not the huge fan of online events, but Martha made the event extremely engaging. A natural story teller, she was honest about the harsh truths about growing on social media and rather cleverly put together the practical theory of using instagram and the art of story telling together. It's given me so many tools to work with and I am hugely grateful. I'll definitely be booking onto further courses run by Martha Brook London. The personal touch of sending us all stationery to support us in our quest, was the cherry on the icing!

February 8, 2024
Rated 5 out of 5 stars

Loved it!!!

Bought an absolutely beautiful personalised journal and delivery was fast and hassle free! Definitely worth the buy as the quality was incredible :)

February 7, 2024

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