Marvel Heating & Renewable Energy Ltd Reviews 329

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being straightforward, efficient, and professional, with many highlighting the ease of the entire process from quotation to installation. The staff are frequently described as helpful, friendly, and professional, ensuring a smooth and stress-free experience. People are very satisfied with the quality of the work and the overall user experience, noting the tidiness of the installations and the quick resolution of any minor issues. However, some customers experienced issues with communication, including unexpected changes to installation dates and missed appointments. A few people also reported minor post-installation problems, such as small leaks or electrical glitches, which required follow-up visits. There were also isolated instances of concerns regarding the product's initial performance and delays in service appointments due to staffing shortages.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers praising the professional and efficient... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers are delighted with their heat pumps,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent workmanship, noting... See more

User experience

People report positive experiences with the user experience. Many customers found the system impressive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Marvel installed me a heat pump system around 18 months ago. Marvel sorted out all the paperwork to apply for the government grant towards it. That made it nice and straight forward and easy. The inst... See more

Rated 4 out of 5 stars

From quote to install the whole process was easy and efficient. All visits were arranged around ourselves as full time workers and following any works clean up was spotless. We had a few minor iss... See more

Rated 5 out of 5 stars

We would like to thank Marvel for making the process of installing a new heating pump straightforward and stress free. All the way through the team were very helpful, friendly and professional... See more

Rated 4 out of 5 stars

Knowledgeable sales person , no pressure to buy. Detailed inspection by engineer to ensure suitability and answered all questions openly and with great detail. Installers worked quickly and... See more


Company details

  1. Boiler Supplier

Written by the company

Renewable heating design and install specialists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A quality company who I recommend unreservedly.

We used Marvel to install our air source heat pump and their advice and installation were faultless. So it made sense to use them again for the battery and EV car charger as well. As before, their communication and professionalism were outstanding: we are very happy with all that Marvel has done.

April 30, 2024
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Rated 5 out of 5 stars

Friendly, helpful and proficient.

Everyone I spoke to and met from Marvel was friendly, courteous and helpful. The workmanship was excellent, the installation process was swift and the team of installers was most proficient. Problems encountered on site were dealt with efficiently and helpfully. Now my Ecodan air source pump is working perfectly and I am very pleased and satisfied with how well it performs.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Annual service of our Mitsubishi ASHP system by Marvel

The whole experience was very excellent. Adam, the salesman did a brilliant job explaining how the process would work. He produced a comprehensive quote.
The work was carried out to specification and price.
After a year an engineer was booked to do the annual service - again very comprehensive. He also give me help setting up the WC mode on the Mitsubishi control pane.
I would fully recommend Marvel.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

We had solar / batteries/ heat pump…

We had solar / batteries/ heat pump installed end of January 2024. Previously had gas central heating. Have found Marvel to be really knowledgeable and professional at all stages. We've found our system to be a significant upgrade on what we had before and we never run out of hot water unlike previously. House is nice and warm. Solar provided surprising amount of power even in February (in Bolton) on bright days. Immediately noticed bills lower and expect this to improve over the summer as we now move to an import/export tariff. Installation was a really good experience and the team were so friendly and professional. The few settling in issues were quickly and efficiently dealt with. Overall so pleased we've gone ahead and would not hesitate to recommend Marvel Heating. Thank you !

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience with the installation…

Good experience with the installation of solar panels the fitters and the electrician were well organised, competent, polite and friendly. The office is quick to return calls/emails especially if unable to get through at first. Highly recommend.

April 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Marvellous!

We had such a good experience with Marvel that we have referred 2 friends to them already. Since the heat pump installation in Jan this year, we have had prompt responses to our emails and have taken them up on a great 5-year service package. Marvellous!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely good experience

We had our heat pump installed by Marvel just over a week ago now and we are very happy with how the process has gone. The consultation was informative with no pressure to give an order. The walkthrough prior to installation was carried out by experienced heat pump installers who explained the plan and issued a written schedule of works, which we found very helpful. The installation team were pleasant guys who worked quickly, left no mess and did a neat job. Heat pump now working away doing its job, very pleased with how things went.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Ours was quite a complex installation…

Ours was quite a complex installation of an air heat source pump as our entire radiator system needed replacing including all the pipework. We had 21 new radiators installed and connected with copper pipework.
The installation was carried out by a very competent, friendly and tidy crew. There have been some 'settling in' problems but these have been resolved quickly.
We now have the system running optimally for our property.
Very pleased with the overall result.

April 15, 2023
Unprompted review
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Rated 5 out of 5 stars

We were so impressed with Marvel…

We were so impressed with Marvel Heatings service. The ease of getting the system installed we are more than happy with we had a couple of snags along the way and Marvel dealt with them in a very quick time. We would recommend their service to anyone. Our home is lovely and warm now.
Thank you Marvel.
Les and Debbie Williams

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Marvel Heat Pump working as expected

Had my Marvel installed heat pump and solar batteries in for nearly a year now. All running as expected. Excellent service from a company that continues to impress me with their professionalism and commitment to not cutting corners. Heat pumps are a big investment. Marvel Heating take time to make sure your investment will deliver within the parameters of your property. In other words they will only install if they are confident the system will deliver.

April 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent From Start to Finish

We had an Air Source Heat Pump, Water Tank and New Radiators supplied and fitted by Marvel Heating in March 2024. From initial enquiry to the final installation of the system, I found the communication with the company professional, knowledgeable and advisory.
The property's design did not lend itself to an 'easy' installation (barn conversion) but with the expert knowledge and skills of the surveyor and engineers involved the routes for pipes and the relocation of a couple of radiators the initial problems were resolved.
Installation was rapid with all the components required delivered promptly ready for the install with no delays for missing items/parts.
The installation engineers were very professional and courteous always concerned that we were happy with the final position of items before proceeding and left the property in a clean and tidy state at the end of each day.
Overall experience with Marvel Heating was excellent from start to finish and we would not hesitate to recommend them to others

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Marvel - superheroes

Strong recommend for Marvel. Really helpful in giving me info about heat pumps pre-decision. The men doing the install were excellent - friendly, expert, cleared up after. All the admin was fine. My house is now warmer, and cheaper to heat. Good decision to get a heat pump, an even better decision to choose Marvel.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

All the staff were very helpful

All the staff were very helpful, courteous, and knowledgeable . The job was completed to a very high standard and finished on time, the site was kept clean and tidy at times. I have had no issues with the installation or operation from day 1
I would have no hesitation in recommending Marvel to anyone

April 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Marvel Heating has a brilliant team…

Marvel Heating has a brilliant team setup. They are responsive and always on the ball when it comes to addressing queries. We have had our heat pump system in place for almost 6 months, apart from minor teething problems, which are always treated with priority, it is the best thing that we have done. I am so glad that we chose Marvel Heating; quality, top of the range products and a really helpful team.

April 11, 2024
Unprompted review
Marvel Heating & Renewable Energy Ltd logo

Reply from Marvel Heating & Renewable Energy Ltd

Thank you Dan, we really appreciate your kind words.

Take care

Dwain

Rated 4 out of 5 stars

Everything went as promised



We had our solar panels and heat pump installed in April 2023, and everything went very well. We were kept informed at every stage, and the staff were very polite and friendly. The heat pump and solar panels have performed perfectly for the past year. I had a lot of questions about the technology, and Marvel’s staff have been happy to answer them at every stage, even several months after installation.



The only reason I wouldn’t award the full five stars is that sometimes they can be a bit tricky to get hold of on the phone or by email. However once you do speak to them, they are very helpful and knowledgeable. They come across as people who really are enthusiastic about the technology, and who want their customers to have a good experience. I would definitely recommend them.

April 25, 2023
Unprompted review
Marvel Heating & Renewable Energy Ltd logo

Reply from Marvel Heating & Renewable Energy Ltd

Thank you very much, we really appreciate your kind words.

Take care.

Dwain

PS I wasn't able to identify you from your username sorry:)

Rated 5 out of 5 stars

installation of heat pump

Did the job well, were clean and efficient.

August 31, 2023
Unprompted review
Marvel Heating & Renewable Energy Ltd logo

Reply from Marvel Heating & Renewable Energy Ltd

Thank you Hope, we really appreciate your kind words.

Take care

Dwain

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