Never recieved my goods I purchased
Never recieved my goods I purchased, Have emailed the company three times and not had any response at all.
Had to resort to asking bank for a refund as I've been completely ignored by the company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never recieved my goods I purchased, Have emailed the company three times and not had any response at all.
Had to resort to asking bank for a refund as I've been completely ignored by the company.
I had recently left a bad review about this company but got to be honest the item did eventually arrive after 2 weeks not 4 to 5 working days but im still anoid that there was no communication from the company or any replies when I was trying to contact them also the item was from Ireland not Croydon where they are advertised from and another named company that wasn't mary janes dont think I will use them again
I am loathe to give this company 1 star as they do not deserve it. AVOID AT ALL COSTS THEY ARE A COMPLETE SCAM. I ordered a vape as a present for my dad and despite contacting them via their web page they have ignored any request for a refund or the goods. The info@ email address just bounces back and the auto reply email never gives a response. £69.99 poorer, not money I can afford to lose.
Order a vape with next day delivery, did not arrive for 5 days. I was then charged a week later for exactly the same amount as the order, only I did not make a second order. I asked them to refund the payment but was told they could not see a second transaction. I provide proof of the payment and was told they would need to contact their bank. I waited and chased multiple times but Mary Jane vapes stop replying. I have had to contact my bank to get the money back.
Asked a question about a product earlier in the week as I was dubious if legit, still no reply, also says it accepts PayPal but no option when I tried to order only cashflow payment, needless to say I didn't order from them
Awful.
Ordered an item with next day delivery. Over a week later and it's not been dispatched. No reply to my email. Going to chargeback next week if I've not heard from them. Scammers.
Not sure where all these good reviews are coming from.
Ordered yesterday, paid for Evri tracked (1-2 working days). Was informed via email my parcel has been sent and tracking number was provided.
The tracking number is NOT for Evri, it is a Royal Mail tracking code (I have worked for Royal Mail for years so I know). I have sent multiple emails regarding this, in an attempt to obtain the correct tracking number. Not a single response via their online chat bot, email or phone. Will give it another day before requesting a refund through the bank.
All in all, I’d avoid. Stinks of scam.
quality service next day delivery on what i ordered. well packaged too.
Great business and got my order to me really fast! I have nothing but good things to say about them. Very knowledgable and stock really high quality products. Will definitely order from them again in the near future. Cheers guys!
excellent service as always from mary jane vapes. The wohw is a superb bit of kit it hits like freight train it's easy to put together just plug the coil in and screw it down to the housing then the power plug and your done. absolutely love it I've hot everything I need in one unit would definitely recommend you get one you won't regret it.I also got both the micro dosing bowl attachment and the original both are great bits of glass.
The most amazing team working here I honestly can’t thank them enough for their support, guidance and help with sourcing and providing me with everything I needed at the best prices. They’re dedicated to only sourcing legitimate high quality equipment as well so it’s great we can trust them!! Very easy to communicate with, I never leave reviews but for Mary Jane Vapes I had to because of how great they are. A big thank you to Casper and Dimitri who have been life savers for patients and supportive of the MC community.
nicely presented website easy to use and the staff are exceptional thanks again casper
Really happy I found this shop, great service from the company, a real hidden gem.
Personally dispatched the same day, and delivered on a Sunday (DPD), faster than Amazon prime.
The price I paid for my order was 20% cheaper than elsewhere on the market, I was extremely hesitant about ordering from here due to lack of reviews etc, but I am really happy I did. I will be back for sure.
Thank you.
I ordered a product from their website. I was initially confused about the shipping so contacted customer support. Very fast and helpful support team and clarified any questions I had. The product arrived in good time and was of good quality. The prices were very good and I’m very pleased. From my own personal experience I would recommend 👍
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.