Mason Plumbing & Heating Ltd Reviews 

109
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely punctual, polite, and remarkably efficient when handling various household repairs and complex installations. People consistently appreciate the spotless and tidy workspaces left behind after completing comprehensive plumbing and heating tasks. Consumers highlight the exceptional communication regarding arrival times, scheduling appointments, and managing manufacturer guarantees seamlessly. Reviewers note that technicians are always thoroughly respectful, explain the necessary work clearly, and provide dependable long term support. Many individuals state they would happily recommend these reliable professionals to friends and family for any future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual arrivals and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their punctuality and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second to none. We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business. Carried out many jobs for us, large and small inc... See more

Company replied

Rated 5 out of 5 stars

Our power shower was old and suddenly stopped working. Mason Plumbing fitted a new shower unit. The pipe attachments were slightly different from the old model but the technician fitted the new unit a... See more

Company replied

Rated 5 out of 5 stars

Pre arrival they checked they’d have the right parts on board and kept me advised on convenient arrival time. Joe had the job done in no time and was respectful and explained what had happened and wh... See more

Company replied

Rated 5 out of 5 stars

Another great job by Joe from Mason plumbing & Heating. Joe takes pride in his work, his clean and tidy workmanship is second to none. Always polite and professional, would not use anyone else. Tha... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

With years of experience in the industry Mason Plumbing and Heating are your local plumbing and heating specialist covering Aylesbury and the surrounding towns and villages. We have a large number of customers including some of the most well known letting agents in the Aylesbury area. We pride ourselves on complete customer satisfaction from the moment you first make contact with us. Staff training plays a vital roll in ensuring we offer a fast, friendly and efficient service to all our customers which is why our customers use our services time and time again. Call today for a free quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

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No recent history of asking for reviews

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4.9

All reviews

(109)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

…Boiler replacement

They arrived on time on the day and proceeded to carry out them work as per quotation in a professional manner and explained what was required and how it was to be done. After the work was completed, the site was cleared of all debris and left in a satisfactory condition. Instructions for the operation of the boiler were explained and an assurance of a speedy return if a fault developed.

October 14, 2022
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your review Mr Kingham, I'm glad you're happy with your new boiler installation. We look forward to seeing you again next year for the annual service.

Rated 5 out of 5 stars

5 years of boiler service

I've been using Peter Mason for my annual boiler service for 5 years as he is really reliable, efficient and helpful. Recommended.

October 11, 2022
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your review Ms Squire, I'm glad you've been happy with the annual boiler service over the years.

Rated 5 out of 5 stars

Boiler Service

Great company to deal with, they booked in my Boiler service really quickly and carried out a thorough job, would highly recommend this company

September 9, 2022
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Nigel, I'm glad you are happy with the service you received when booking in your annual boiler service. We hope to see you again next year.

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Rated 5 out of 5 stars

Review of Mason Plumbing and Heating

I first contacted Peter in 2019 when I needed a new boiler. He came out promptly and gave a quote.

He was friendly, professional and knew what he was talking about. The boiler was installed without any issues and he and the team did a great job.

Since then I have had the boiler serviced annually and always pleased with the helpful attitude. Highly recommend them

January 19, 2022
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Sarah,

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