MasterControl Inc. Reviews 12

Overall, my experience has been positive. However, there are areas that could be improved, such as the search functionality and the inability to customize reports without an additional cost.

Our current experience with MasterControl has been overly positive -- there is a lot of information to learn, and onboarding may take some time to understand the capabilities of the software system. Once you get a hang of the terminology used throughout the system, you will be a master at MasterControl!

The consultants and user support has been 5-stars, so far, as we have only been working with MC for 3 months. We will see how this review develops over time.

The service engineer has addressed the issue however there was a significant delay in the resolution of the issue. The restructuring of the service department lead to a significant decline my satisfaction with the support services. MasterControl has always excelled in the TAM services and this decline is troubling and I cannot longer rate as a high satisfaction rate.

This have been going well. I am able to get answers quickly and they are very helpful. It's a better one-stop-shop for my end users accessing the help as well versus having to dig into the academy and other places for answers.

MasterControl system is robust and continuously upgrading with improvement.

We really got MC to help with documents, and it made life infinitely easier. We appreciate the ease in which documents can be modified without the accompanying spreadsheets and signatures.

When contacting support, it takes a very long time to get answers. It seems they give work arounds and not always an actual solution. Some tickets are open for months before actually being addressed.
Functionality could be better, when new products to the existing platform are released, MasterControl seems to forget about the older platforms that are very heavily used by a lot of users, such as; Documents and Training. There is so much room for improvement on what is the current practice. All effort is always pointing to the new platform additions. We do not use them. Don't forget about where you started and the customers who rely on that platform.

When I encountered a problem and reached out to the support team, the issue was resolved in 90% of cases.

Data management is much smoother with Master Control. We also easily establish traceability and can cross-connect with other departments, speeding up our audits and providing an extra layer of assurance.

Very slow response time. CS0098850 was issued on 10/3/2025 to integrate MFA and it takes the MC rep about 1 month to reply to each question and is still not resolved.

MasterControl is consistently the best partner we have ever had in being readily present not only with answers but support to ensure the we not only implement successfully but that we constantly grow and improve our processes with state of the art solutions.
Twenty-seven years and looking forward to the future.

I think Master Control recognizes the issues that a customer experiences when implementing a system and has very efficiently provided the tools required to ease the customer at every stage of the implementation.