Masterenergy Reviews 113

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patient approach, noting that they avoid pushy sales tactics. Many people highlight the excellent service received, emphasizing how easy and efficient the process was, often resulting in significant cost savings. The customer service is frequently described as outstanding, with individuals appreciating the clear explanations and ongoing support. However, some customers were dissatisfied with their contact experiences, citing issues with certain contact methods and concerns about contract clarity. A few people also mentioned receiving inaccurate information and unforeseen billing discrepancies after signing up.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness and efficiency. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of the... See more

Price

Customers had positive experiences with price, often highlighting how agents helped them secure the best... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Customer communications

People report ambiguous experiences with contact. Many customers express frustration with the high volume of... See more

Based on these reviews

Rated 5 out of 5 stars

Thank goodness for these guys!! Had hundreds of calls beforehand and was hesitant to take this call. But rather than being pushy and aggressive like some other companies they explained why I was recei... See more

Rated 5 out of 5 stars

Craig is an absolute gem! Not only did he highlight we wasn’t in contract, he also got us a brilliant deal more than halving the bill. He then helped with our gas and got the installation done quicker... See more

Rated 5 out of 5 stars

Had Dan deal with me and out of all the people that tried to sell me energy he didn’t force or use pressure tactics like everyone else he was honest and broke down any costs or concerns I had at the t... See more

Rated 5 out of 5 stars

The Only Energy Broker You Need to Call! Setting up a new business is stressful enough, but the sheer volume of "cold calls" I received from energy brokers was overwhelming. Most were incredibly p... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Highly recommend!

Highly recommend!!

Big thank you and shout out to Craig for all his help and support so far in setting everything up for my business. Very professional shopped around for me to get the best deal and a decent provider. Would recommend to everyone!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Dan the Man!

Recently took over a business whose gas and electricity bills were being paid by a sister company that was being liquidated - as you can imagine, there was SO much to think about and try to understand with liabilities and getting the best rates on a brand new contract. To me, having someone to speak to, reassure me and not speak condescendingly or try to bamboozle me, is INVALUABLE. I even had OTHER companies call and when I quoted what Dan gave me, other companies straight up said that they could not match it and would not waste my time. I highly recommend Daniel Johnston - his availability and manner is exactly what we need for our small business. Thank you for helping me!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Totally trustworthy to deal with

Ive just renewed my business energy contract with Dan and he's made sure ive got a great deal, saving me money. He's also just sorting a switch over on another property. Totally trustworthy company to deal with. No harassing just plain talk and taking all the hassle out of finding a good deal.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

……..

The Only Energy Broker You Need to Call!
Setting up a new business is stressful enough, but the sheer volume of "cold calls" I received from energy brokers was overwhelming. Most were incredibly pushy, rude, and frankly, wouldn’t take "no" for an answer.
Luke from Master Energy was a complete breath of fresh air.
From the very first conversation, he was professional, patient, and actually listened to what I needed for my new beauty salon. He didn’t use high-pressure tactics; instead, he took the time to explain my options and found me a great deal for both my gas and electricity.
If you’re opening a new business and want to avoid the headache of aggressive sales calls, ask for Luke. He made the entire setup seamless, allowing me to focus on getting my salon ready for opening day.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!! Dan dealt with my dilemma and took full contract which left me time to attend to my business. Highly recommend this company and couldn’t be more grateful for the work and effort that was put in. Thank you so much

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Craig is an absolute gem

Craig is an absolute gem! Not only did he highlight we wasn’t in contract, he also got us a brilliant deal more than halving the bill. He then helped with our gas and got the installation done quicker with money saved! He’s exactly what you need when you’re unsure! Thankyou v much from Mikey’s Jamaican!!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing helpful service

Had Lewis help me twice now set up business eletric and hes been very helpful wouldn't of been able to do it without his help! Set me up twice with great low prices and always on the end of the phone if I need advice! Defo recommended lewis and this company to any other buisess for a honest and helpful service, Lewis definitely went above and beyond to help me set up my two eletric accounts

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have to give Craig credit, he did a great job of finding me the best deal for my business and was very transparent. Highly recommended.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

First took over my business in march…

First took over my business in march and dealt with lew. He found us the best possible supplier and has kept in touch ever since making sure everything is okay and is always asking if we need anything. Couldnt ask for anymore 👏👏

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Dan was incredibly helpful and made our…

Dan was incredibly helpful and made our Ruby Energy journey quick and easy from start to finish. He explained everything clearly, kept us updated throughout the process, and made switching completely hassle-free. Would definitely recommend both Dan and Ruby Energy – thank you!

October 24, 2025
Unprompted review

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