Hideous company who let us down over a period of 18 months. Now taking matters to the press to make others aware.. Paid £1,000's for horrendous service. Approached company who deny any wrongdoing
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Absolute Mickey mouse company. When you complain about how slow the process is taking (we waited 4/5 months) the director rings off his mobile phone (so calls aren't recorded) and he belittles yo... See more
There was an avoidable mistake early in the process. However, the measure is more how quickly the error was found and resolved without delay or significant inconvenience. Very attentive, did what Dani... See more
We received great service from Dan at Master Private Finance. He found us the best deal for us that suited our remortgaging and repayment plans. He took the stress out of the loan application process... See more
Company details
Written by the company
Master Broker and Master Packager Intermediary services for the specialist mortgage market. Encompassing Second Mortgages, Bridging & Development Finance, Commercial Mortgages and more. Master Private Finance prides itself on service excellence for clients and other financial intermediary affiliates.
Contact info
Rouen Road, NR1 1RB, Norwich, United Kingdom
- 01603863603
- aaron@masterprivatefinance.co.uk
- masterprivatefinance.co.uk
Hasn’t replied to negative reviews
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Great supportive service!
Daniel saw my case through from start to end. He was extremely proactive, responsive and helpful. Great service all round!
AVOID AVOID AVOID
Absolute Mickey mouse company.
When you complain about how slow the process is taking (we waited 4/5 months) the director rings off his mobile phone (so calls aren't recorded) and he belittles you saying "I'm a director of a company, what have you achieved? Your struggling to get a mortgage and we are the only ones willing to help" there are many more companies that would have helped we were just unfortunate to get this broker.
Jessica is absolutely lovely and is clearly wasted in such a poor company ..... Jez and the director on the other hand have zero customer service skills and zero consideration to those that they are dealing with.
Great comms being kept updated…
Great comms being kept updated throughout the application process. Would recommend
Great experience very helpful and…
Great experience very helpful and always kept me in the loop
Proactive
Proactive, Pragmatic and slick service. Would use Daniel again.
Fantastic customer service
Thank you so much to Daniel for such excellent support and professionalism, he has been on the ball every step of the way, acting quickly and ensuring swift completion.
Great service
Daniel was fantatstic, very efficient aand always followed up.
Brilliant service
Brilliant service, very accurate and everything was done fast. I dealt with Daniel who was fantastic. Thank you for everything and would recommend to anyone x
professional and quick service
professional and quick service - thank you
Big thank you for your Great job.
Highly recommend Daniel Burdett MPF
Dan was very professional and easy to deal with. He made sure I had all the necessary documents ready so that the process went very smoothly. I would have no hesitation in recommending him.
Happy to have been introduced!
When I first enquired about obtaining some extra lending on a property I own I sceptical due to my challenging circumstances being overseas and having a CCJ issued against the property. However, Maste Private Finance were quick to source a lender and, despite the lengthy process, were always there to support me along the way. Daniel was always calm, supportive and informative during the application and I was grateful when MPF proved me wrong and secured the lending.
Daniel is fabulous.
Great communication, customer-friendly approach, support throughout the whole process. Highly recommend.
If you have no where else to go - go to Master!
If you have no where else to go, go to Master!. I have had a few tricky clients, recently and thought I had exhausted my list of lenders. But Shannon at Master pulls it out of the hat everytime, just when I thought there was no lender available for my clients. They are great to work with and make the process easy
Amazing support
Amazing support, Daniel was very helpful through the application process, always clear and always there to help.
Great service
Great service, very efficient and responsive. Always on top of our case all the way to completion - thank you for a great service!
Just had my first deal with MPF…
Just had my first deal with MPF complete and I can't recommend Shannon highly enough. She's an absolute delight to deal with, kept me updated throughout the process and nothing was too much trouble for her. As a broker I have had many experiences with different packagers and Shannon is definitely my go to for any commercial enquiries from now on. Thanks so much Shannon xx
Outstanding professionalism and customer service
Daniel and his team are the personification of professionalism. First-rate customer service from start to finish of our recent dealings with them. We will have no hesitation whatsoever in recommending Master Private Finance to our friends, family and colleagues. Quite simply, superb.
Very efficient and painless process
Very efficient and painless process. Kept informed throughout the application process
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