I'm extremely satisfied with this purchase. The watch straps are of excellent quality and arrived in perfect condition. What impressed me the most was the shipping speed — even though the package was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really good experience and I'm being completely honest. First, I made a mistake with my address when placing my order. I contacted Master In Time in writing and they responded very quickly and... See more
Company replied
I ordered a Seiko replacement watchband for my automatic Seiko. It is just as beautiful as the original. I ordered the more expensive tool for removing and replacing the pins and was glad that I did.... See more
Company replied
Was looking for a replacement strap for my Swatch Scuba Libre Lemon Profond and my seacrh led me to this store. I ordered a black and the matching yellow one and they arrived 14 days later. When I... See more
Company replied
Company details
Written by the company
At Mastersintime.com, we are passionate about providing you with an exceptional watch buying experience. As the trusted online destination for brand watches, we pride ourselves on delivering unparalleled service and expertise to ensure your utmost satisfaction. Discover our extensive collection of ladies, men's, and children's watches, carefully curated to cater to every style and budget. With a commitment to offering a seamless customer journey, we strive to make your watch purchase a delightful and personalized experience. Shop with confidence at Mastersintime.com, where your time matters, and your satisfaction is our priority.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.mastersintime.com/contact/contact-form/
- www.mastersintime.com
4.6
Excellent
374 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great selection and helpful website!
They had s great selection of Swatch merchandise. I needed a replacement band and the information provided on the website about measuring to determine band size and how to change the band was very helpful. My item arrived on time and in perfect condition. Thank you! 😊
November 11, 2026
Unprompted review
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They had hard to find watch band
They had what I needed for one of my citizen watches in stock and it shipped quickly from the Netherlands I was expecting weeks but it was here in days via DHL.
The other watch band that I needed for my second citizen watch was not in stock and hopefully it will be soon. The only other issue that prevents me from giving them five stars is that I needed an additional link for the one watch band and they could not supply it they said they do not supply individual links although they were going to make some inquiries and see if they could get one for me so if I get one I will go to five Stars if not for now I'll leave it at 4 but I definitely recommend them
November 4, 2026
Unprompted review
Great service
Order placed, shipped and received, with no hassle and no delays. Great service.
November 9, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your lovely review! We’re delighted that once you’d placed your order, all you had to do was look forward to it arriving. It means a lot that you took a moment to compliment our service. We hope what you chose is just what you wanted and that you’ll enjoy it for a long time to come. If you ever need us again, we’ll be very happy to help.
Best Regards,
Team Mastersintime.com.
Excellent
I received exactly what I purchased. Shipping was fast for international. I would buy from again.
October 26, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your lovely review! We’re delighted your order made it to you so quickly from overseas and that what arrived was exactly what you wanted. It means a lot to hear you’d happily shop with us again. We hope you get plenty of enjoyment from your purchase. Whenever you’re ready to order again, we’ll be very happy to help.
Best Regards,
Team Mastersintime.com.
Great Certina nato watch band
Great Certina nato watch band. Easy ordering and good delivery time
November 6, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your wonderful review! We’re delighted the new NATO band turned out to be such a good choice for your Certina. We’re glad we could get it to you without a long wait, too. We hope you love the fresh look it gives your watch and enjoy wearing it for many more years. If you ever need a hand choosing another band for your Certina, we’ll be very happy to help.
Best Regards,
Team Mastersintime.com.
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Quality item good delivery time
November 3, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your lovely review! We’re delighted that you’re so pleased with the quality of your purchase. We’re glad we could get it to you promptly so you could start enjoying it sooner. We hope you stay just as happy with your choice for a long time to come. If you ever need a hand finding something else, we’ll be very happy to help.
Best Regards,
Team Mastersintime.com.
Very Satisfied with My Purchase
I was a little nervous about ordering from overseas, but everything went smoothly and my order arrived earlier than expected. I’m very satisfied with the service!
November 7, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for giving us a chance and for sharing such a lovely review! We’re delighted that an order you were a little unsure about turned out to be such a good experience. It’s especially nice to know your parcel was already in your hands before you expected it. We hope you’re just as happy with what you chose and that you’ll enjoy it for a long time to come. If you ever have a question before placing another order from overseas, we’ll be very happy to help.
Best Regards,
Team Mastersintime.com.
Very good service
Very good service, the package has been delivered perfectly. The only observation that I have is related whit the tracking website because it was confusing
November 4, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your lovely review! We’re delighted that your order arrived safely and that you were so pleased with our service. We’re sorry the tracking page left you unsure what to expect while you were waiting, and we appreciate you pointing that out. We hope you’re happy with what you chose and that you’ll enjoy it for a long time to come. If a tracking update ever leaves you unsure again, please get in touch. We’ll be happy to check it with you so you don’t have to work it out on your own.
Best Regards,
Team Mastersintime.com.
Excellent service
Excellent service, super quick shipping from the other side of the globe. One of the best first time experiences ever. Will definitely buy again.
October 26, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you had such a great first experience with us and that your order arrived so quickly.
Your support means a lot to us, and we look forward to serving you again soon. Thanks for choosing us!
Team from Master in Time
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I e mailed a photo of my watch
I e mailed a photo of my watch. I was quickly told what was an original replacement band. This band was out of stock at the moment. I was also shown a few other bands that could go with my watch. I ordered one of those, have received it and I am again wearing my watch. Very pleased!
October 23, 2026
Unprompted review
Reply from mastersintime.com
Dear Rick,
Thank you so much for taking the time to share your experience!
We are delighted to hear that our team was able to help you identify the original replacement strap and suggest suitable alternatives when it was unavailable.
Most importantly, we are very happy that you found a strap that works for your watch and that you can enjoy wearing it again!
We truly appreciate your kind words and your trust in us. We look forward to helping you again in the future.
Kind regards,
The Masters in Time team
Amazing!
I’m thrilled with the new watch band. It fits perfectly, is original, and arrived on time. I’m very happy with my purchase.
October 21, 2026
Unprompted review
Reply from mastersintime.com
Dear Edin,
Thank you so much for your wonderful review!
We are delighted to hear that your new watch strap fits perfectly, meets your expectations in terms of quality and authenticity, and arrived right on time.
It is always a pleasure to know that our customers are happy with their purchases. We truly appreciate your trust in us and hope to welcome you back again soon!
Kind regards,
The Masters in Time team
product is fine but customer service is poor
The product is fine, but the customer service, in my opinion, does not fit the quality of the product. 1. Unable to (really) answer questions. 2. Give factually wrong answers. 3. Passive-aggressive after a client (me) noticed those deficiencies. Communicated by email with Victoria from 25-Sep-2026 to 2-Oct-2026. Also, poor design of the websitr - see my emails re: currency, wrist/bracelet size ambiguity, etc.
September 25, 2026
Unprompted review
Reply from mastersintime.com
Thank you for taking the time to explain this so clearly. We are genuinely sorry that your experience with our customer service left you feeling this disappointed, especially when you were happy with the product itself. If the answers you received felt unclear, incorrect or dismissive, we completely understand why that would affect your confidence in us.
We do not want to respond to this in general terms without first seeing exactly what was discussed. We would therefore like to request your details through Trustpilot so we can locate the email conversation and review the exchange with Victoria properly, including the points you raised about currency, sizing information and the website.
Once we can identify the correspondence, we will look carefully at what was asked, how we responded and where the communication may have gone wrong. We want to understand this properly rather than leave you with the feeling that your concerns are being brushed aside.
We are very sorry that the support you received did not match the experience you expected from us. Please send us the requested details through Trustpilot, and we will take a proper look at the case.
Best Regards,
Team Mastersintime.com.
Great experience
Great experience. Managed to buy an original leather strap which I couldn't find anywhere in my country. Straight forward and fast delivery. Will surely recommend. Thanks
September 29, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your fantastic review. We are really happy that you finally found the strap you had been looking for and that ordering from us turned out to be such a smooth experience. It is especially nice to hear that we could help with something you had not been able to find locally. We hope the new strap looks great on your watch and that you enjoy wearing it for a long time. Thank you as well for recommending us, and if you ever need another strap or part in the future, we will be very happy to help again.
Best Regards,
Team Mastersintime.com.
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Terrible attitude
Terrible attitude! I ordered a metal strap from them, but it arrived without the pin needed to attach it to the watch. Even after a lengthy email exchange, they refused to admit their mistake or send me the missing part. They asked for a photo of the strap as proof—which is ridiculous; how am I supposed to photograph something that isn't there? It’s absurd. The strap itself cost as much as a watch, and I had to spend extra money at a watchmaker just to get it fitted onto my watch. They essentially caused me financial loss and refused to rectify their error. I wouldn't recommend this company to anyone.
October 8, 2026
Unprompted review
Reply from mastersintime.com
Thank you for taking the time to explain your experience. We are genuinely sorry that this left you feeling so frustrated and unsupported. We completely understand why, after ordering a strap and then discovering you could not fit it to your watch straight away, the back-and-forth afterwards only made the situation more disappointing.
The fixing pins are not automatically included with every strap, as in many cases the existing pins from the watch can be reused. We do understand, however, that this is not always clear enough when ordering. The reason our team asked for a photo was not to prove that a missing part was missing, but to see the exact strap and fitting so we could understand what was needed and advise you correctly.
We are especially sorry that our communication gave you the impression that we were simply refusing to help. That is not how we want a customer to feel when something is not working as expected. We also understand how frustrating it is that you ultimately had to visit a watchmaker and pay extra before you could use the strap.
We take your feedback seriously, particularly around making it clearer during the ordering process what is and is not included with a strap. We are sorry that this experience has damaged your confidence in us, and if there is still anything unresolved, we would genuinely like the opportunity to look at it with you again and see how we can help.
Best Regards,
Team Mastersintime.com.
Official Tissot band that is hard to…
Official Tissot band that is hard to find!! Exactly as described and timely shipping! Thanks
October 1, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your fantastic review. We are really happy that you were able to find the Tissot band you had been looking for, especially when it is not an easy one to come across. It is great to hear that everything was exactly as expected and that the order reached you quickly as well. We hope the new band completes your Tissot perfectly and that you enjoy wearing it for a long time. If you ever need another hard-to-find strap or part, we will be very happy to help again.
Best Regards,
Team Mastersintime.com.
Ordered and received exactly what I needed
Ordered and received exactly what I needed to repair my SKIN Swatch Watch stainless steel band. Arrived in a timely manner.
October 3, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your wonderful review. We are really pleased that you found exactly the part you needed to get your SKIN Swatch watch back in order. Being able to keep a watch you already enjoy wearing going for longer is always nice to hear. We hope the repair went smoothly and that you can enjoy wearing your Swatch again for a long time. If you ever need another strap or part, we will be very happy to help again.
Best Regards,
Team Mastersintime.com.
Accurate and reliable
Got what I ordered with no fuss. Quality is good and the tool works. Thanks!
September 28, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your wonderful review. We are really pleased that everything was exactly as you expected and that the whole experience felt straightforward and reliable. It is great to hear that both the product and the tool did exactly what you needed them to do, without any unnecessary fuss. We hope they continue to serve you well, and if you ever need anything else, we will be very happy to help.
Best Regards,
Team Mastersintime.com.
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Reply from mastersintime.com
Thank you so much for your lovely review. We are really pleased that your order arrived on time and that the delivery met your expectations. We hope you are just as happy with your purchase itself and that you enjoy it for a long time. If you ever need us again, we will be very happy to help.
Best Regards,
Team Mastersintime.com.
Great experience!
Great experience - our product wasn’t in stock but was notified when it came in stock. We ordered and it was sent quickly to Australia. Very good communication and service. Would definitely recommend!
September 22, 2026
Unprompted review
Reply from mastersintime.com
What a lovely review — thank you! 😊 We’re especially happy that the stock notification helped you get the product you were waiting for and that everything went smoothly all the way to Australia. Your recommendation truly means a lot to us!
Warm regards,
The Mastersintime.com team
Very supportive team and quick…
Very supportive team and quick delivery, plus quality of strap is A+++
September 21, 2026
Unprompted review
Reply from mastersintime.com
Thank you, Kazim! 😊 A+++ certainly put a smile on our faces! We’re so pleased you had a great experience with our team and that you’re happy with your new strap. Enjoy it!
Warm regards,
The Mastersintime.com team
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