The Citizen strap is of good quality and I believe that it is genuine. Price is competitive. Delivery is fast this time because the merchant used Royal Dutch Post instead of the not-so-good private c... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I'm extremely satisfied with this purchase. The watch straps are of excellent quality and arrived in perfect condition. What impressed me the most was the shipping speed — even though the package was... See more
Company replied
Very easy to select a suitable watch band for my Citizen watch by model number even though the original band is no longer available. Several quality options were provided as replacements on the websi... See more
Company replied
I had a really good experience and I'm being completely honest. First, I made a mistake with my address when placing my order. I contacted Master In Time in writing and they responded very quickly and... See more
Company replied
Company details
Written by the company
At Mastersintime.com, we are passionate about providing you with an exceptional watch buying experience. As the trusted online destination for brand watches, we pride ourselves on delivering unparalleled service and expertise to ensure your utmost satisfaction. Discover our extensive collection of ladies, men's, and children's watches, carefully curated to cater to every style and budget. With a commitment to offering a seamless customer journey, we strive to make your watch purchase a delightful and personalized experience. Shop with confidence at Mastersintime.com, where your time matters, and your satisfaction is our priority.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.mastersintime.com/contact/contact-form/
- www.mastersintime.com
4.5
Excellent
290 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Had a hard to find item in stock
Had a hard to find item in stock, shipped internationally. The item came in a timely manner, and packaging was phenomenal!
April 16, 2026
Unprompted review
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very good deal on authentic hard to…
very good deal on authentic hard to find watch!!
Came to me in United States in just three days. was amazing.
Will use again
April 2, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were happy with the deal and that your watch arrived safely and so quickly. It means a lot to us that you took the time to share your experience.
We truly appreciate your support and look forward to serving you again in the future!
-Kind regards, Masters in time team
Misleading Product
Stainless steel bracelet I bought came with the wrong size watch pins and the metal ends that connect to the watch and bracelet were not the original pieces and are wrong size. I have 2 medium size gaps between bracelet and watch.
April 2, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your feedback. We’re sorry to hear that the bracelet did not meet your expectations and that you experienced issues with the fit and parts. We understand how frustrating this must be.
Please contact our customer service team via the contact form on our website, and we will be happy to look into this with you and work towards a suitable solution.
Kind regards,
Team Mastersintime.com
Unhelpful Customer Service
I ordered a watch strap based upon specs listed on their website. It turns out the specs listed were incorrect. I realized this upon receipt of the strap and asked for a refund and a prepaid shipping label to return the strap. Their customer service repeatedly and willfully refused to accept any evidence that they had made an error - misrepresenting photo evidence and making ridiculous claims about "tolerances". It is impossible to confuse an 18mm watch buckle for a 20mm watch buckle - no matter how hard you try - and they tried very hard.
March 31, 2026
Unprompted review
Reply from mastersintime.com
Dear Mike,
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations.
In cases like this, we always request photos of both the strap and the watch to properly assess compatibility, as differences are often related to how the strap fits the specific watch model. Initially, we did not receive this information, and only later it became clear that the strap had been purchased specifically for the buckle rather than for use as a complete strap.
Our intention throughout was to understand the situation correctly and provide the appropriate solution. Once clarified, we of course arranged a return for you.
We regret that the process felt frustrating and appreciate your feedback, which helps us improve our communication.
Kind regards,
Customer Service Team
Received my watchband in perfect…
Received my watchband in perfect condition. Very well packaged and good shipping speed for being in the USA.
March 26, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your kind review! 😊
We’re delighted to hear that your watchband arrived in perfect condition and that you were happy with the packaging and shipping speed. We truly appreciate your feedback and hope to serve you again soon at Mastersintime.com!
Kind regards,
Team Mastersintime.com
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MIT had all of the straps I was looking…
MIT had all of the straps I was looking for, none of the other suppliers did. Order was placed on a Sunday and by Wednesday I had my watch straps. That's from Rotterdam to South Africa in less than 3 days... EXCELLENT service!
March 25, 2026
Unprompted review
Reply from mastersintime.com
Hi Brendan,
Thank you very much for your wonderful feedback — we truly appreciate you taking the time to share your experience!
We’re delighted to hear that you found exactly the straps you were looking for and that your order arrived so quickly all the way to South Africa. That’s exactly the level of service we aim to provide.
Your kind words mean a lot to our team and will certainly be shared internally.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Wishing you a great day! 😊
Kind regards,
Masters in Time Team
Hard to find replacement band for my…
Hard to find replacement band for my Alpina watch. Great price. Import duties included, so no surprises. Great tracking and pretty fast delivery. Excellent all around.
March 15, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your kind words! 😊
We’re delighted to hear that you found the replacement band easily and that the delivery and tracking met your expectations. We really appreciate your feedback and hope to assist you again in the future!
Kind regards,
Team mastersintime.com
Perfect fit and fast shipping.
March 23, 2026
Unprompted review
Reply from mastersintime.com
Thank you so much for your 5-star review! We’re glad to hear it was a perfect fit and that you enjoyed the fast shipping.
Kind regards, Team Mastersintmime.com
I have found everything what I needed…
I have found everything what I needed on your website and the delivery was pretty fast. Thank you
March 19, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your lovely review, Olga!
We’re delighted to hear that you found everything you needed on our website and that the delivery was fast.
We truly appreciate your support and hope to welcome you again on a future visit.
The Mastersintime.com Team
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Really happy to find this company!
Really happy to find this company. Bought a OEM bracelet for my Tissot Seastar 40mm GMT that I could not find anywhere else.
March 16, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your great review, Luis!
We’re very happy to hear that you were able to find the OEM bracelet for your Tissot Seastar 40mm GMT with us.
We truly appreciate your support and hope to welcome you again on a future visit.
The Mastersintime.com Team
Thanks from Canada!
Had the product I was looking for at a good price and it was sent reasonably fast to Canada. Thanks!
March 18, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your kind review, Eric!
We’re very pleased to hear that you found the product you were looking for at a good price and that delivery to Canada went smoothly.
We truly appreciate your support and hope to welcome you again on a future visit.
The Mastersintime.com Team
Great site. Great prices.
Mastersintime had the exact piece I needed and was the only site I could find that guaranteed the fit and authenticity.
March 17, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your kind words!
We’re glad to hear that you found exactly the right piece with us and that our guarantee on fit and authenticity gave you confidence in your purchase. That’s exactly what we strive for.
We hope to see you again at Mastersintime!
Kind Regards, Team Mastersintime.com
Reply from mastersintime.com
Thank you for your review! We're happy to hear that you are satisfied with our service and that your band arrived quickly.
We hope you enjoy your purchase and look forward to helping you again in the future.
Kind regards, Team Mastersintime.com
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Reply from mastersintime.com
Thank you for your kind review! We're glad to hear that you found our responses quick and helpful and that you had a positive experience with our service.
We hope to assist you again in the future.
Kind regards, Team Mastersintime.com
Perfect service
Perfect service, was flawless. Delivery was exceptionally quick.
March 1, 2026
Unprompted review
Reply from mastersintime.com
Thank you very much for your kind review! We're delighted to hear that you experienced our service as perfect and that the delivery was exceptionally quick.
Enjoy your purchase, and we hope to welcome you back again in the future.
Kind regards, Team Mastersintime.com
Manufacturing defect of Seiko leather strap
The Seiko strap I ordered literally came apart at the seams before the first wear. The glue that binds the tan-coloured 'calf' piece (that comes in contact with the skin) separated from the 'proper' outer wrist band. I'm so disappointed I can't wear it. I have photos but I don't see an option to upload them. The delivery was however prompt and hassle free.
**UPDATED/EDITED POST RESOLUTION
The company swiftly resolved my issue, thank you.
March 6, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your review. We're sorry to hear about the issue with your Seiko leather strap — that is certainly not the experience we want for our customers.
Could you please send the photos of the issue to our customer service team so we can take a closer look? Our team will be happy to review the situation and assist you further with a suitable solution.
Kind regards, Team Mastersintime.com
Speed delivery service
Speed delivery service, great variants of items.
March 5, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your positive review! We're glad to hear you were happy with the fast delivery and the wide variety of items in our collection.
We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards, Team Mastersintime.com
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My order arrived after three weeks
My order arrived after three weeks. I was generally happy, but rather surprised to be faced with a $36 import fee which I had not been expecting and was not warned about.
March 5, 2026
Unprompted review
Reply from mastersintime.com
Thank you for your review. We're glad to hear that you were generally happy with your order, but we're sorry to hear about the unexpected import fee.
Import duties and taxes can sometimes be charged by local customs and are determined by the authorities in the destination country. If you would like, please feel free to contact our customer service team so we can look into this with you and see how we can assist further.
Kind regards, Team Mastersintime.com
The Citizen strap is of good quality…
The Citizen strap is of good quality and I believe that it is genuine. Price is competitive. Delivery is fast this time because the merchant used Royal Dutch Post instead of the not-so-good private courier company. (Last time they used the private company to deliver a watch, it took forever, and I made a big complaint. I guess the merchant has learnt the lesson.)
February 7, 2026
Unprompted review
Reply from mastersintime.com
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you are happy with the quality of the Citizen strap and that it met your expectations in terms of authenticity and price. It’s also great to know that the delivery was faster this time.
We truly appreciate you sharing your experience — your feedback helps us continue improving our service. Thank you as well for giving us another opportunity to serve you.
We hope to assist you again in the future!
Reply from mastersintime.com
Thank you for your review! We’re glad to hear you found everything timely, fairly priced, and of good quality. We appreciate your feedback! Kind Regards, Team Mastersintime.com
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