Master Supply Co Reviews 

523
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the materials, noting that the heavy leather and detailed craftsmanship make the clothing feel truly premium and long-lasting. Additionally, people frequently mention that the customer support team is extremely helpful, patient, and quick to answer all questions about custom orders. However, some people also felt that sizing could occasionally be tricky, requiring helpful exchanges or careful attention to the measurement guide. A few consumers noted that certain jackets felt a bit too small or restrictive when trying to wear them with heavy layers.

What people talk about most

Product

Consumers find product quality and craftsmanship to be exceptional, expressing immense satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the materials feel... See more

Customer service

People report positive experiences with customer service, consistently highlighting fast response times and... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting exceptional customer service and... See more

Service

Users describe positive interactions with service, highlighting that team members go above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received the Bonneville, and its awesome! Very very high quality! Fit is exactly right. Used the fitguide and asked Josh at Master Supply. And the advice he gave me, was just exactly right. I am... See more

Rated 5 out of 5 stars

I ordered the Master Supply Lonestar in September 2025. The quality of these guys' jacket is superb - I'm glad to say so after wearing mine around for a couple of months. The material is incredibly... See more

Rated 5 out of 5 stars

Very highly recommended! I bought a Wingman denim jacket, shipped overseas from Canada. Friendly, helpful and quick customer service from Josh who seemed genuinely engaged to make sure I got the right... See more

Rated 5 out of 5 stars

Im on my 3rd master supply leather jacket . Best bang for your buck. Not inexpensive but definitely not most. Cant say enough good things about this company . Their product is awesome and service... See more


Company details

  1. Clothing Store

Written by the company

Master Supply Co. is a Canadian-based company, founded in 2019 by Josh Mario John, Umar Rashid, and Lane Dorsey. The company specializes in heritage-inspired western leather jackets and denim, with a brand DNA influenced by northern roots and rugged style. Our home base is in Toronto, but we serve customers worldwide who appreciate the quality and distinctiveness of our products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

523 reviews

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4.9

All reviews

(523)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

MasterSupplyCo - Convoy rust

I could, undoubtedly, write a long and drawn out review of this company and the product I received. However I will try and keep it concise without missing out major points.

Firstly, I emailed the inquiry team and Josh (one of the three founders) got back to me in good time and was incredibly helpful, using his expertise to help me take my own measurements, make recommendations and answer my questions.

Secondly, MSC handmade my jacket to my measurements and also removed the pleats from the design by my request (as part of the custom) for no extra cost.

Thirdly, the finished jacket only took a few weeks to reach me which was impressive considering it had to be made custom then travel from their workshop in Pakistan. It was also tracked from workshop to my doorstep.

Finally, everything from the build quality to the aesthetic and smell of this jacket is awesome! They absolutely nailed the fit and I’ve had compliments almost everytime I’ve worn it out.

Safe to say this company lives up to the hype! Providing great value for money and I’ll be purchasing other jackets from them in the future.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Next-level quality from some Canadian…

Next-level quality from some Canadian legends!

The Convoy Rust jacket arrived today here in Australia, and I am absolutely blown away.
The quality and fit are simply next level, and the attention to detail on this piece is incredible. To top it off, the customer service provided by the team throughout the process was top-tier.

You guys truly make an awesome product. I’m already looking forward to rocking this jacket as often as I can, and I will definitely be picking up another one in the future.

Keep up the great work, Master Supply Co.! 🇦🇺🇨🇦

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Super quality

As always, web shopping is full of risks, I will not bother entering into details 😃 With MSC it was not "what you see is what you get" it was actually much more 😀 accurate description, smooth shipping . Thanks for a jacket I might me a bit too old to grow in but I'll give my best 🤟🏻

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience. Great Product.

It’s great Master Supply Co. offers custom sizing. I was able to add length to the sleeves and body for a truly perfect fit.
Josh made the process easy and communication and order updates were top notch.
The field jacket is high quality in fit, finish, and style for a lifetime of wear.

March 28, 2026
Rated 5 out of 5 stars

A Great Experience

I recently had a custom vegetable tanned field jacket made by Master Supply Co and from the initial contact to receiving the product, I have nothing but great things to say about my experience. Josh walked me through the process of sizing and what to expect through the order process, he’s a total pro. Not only excellent service, but the jacket even arrived ahead of schedule. If you’re on the fence, pull the trigger and you will not be disappointed.

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Overall Experience - 5 Stars

1. Checkout is a breeze with so many options available like credit/debit card, Sezzle, PayPal, etc.
2. Site transparency - what you see is what you get
3. Customer service is highly responsive and gives reliable information
4. Product delivery - request for preferred courier honored and in a reasonable time frame
5. High quality leather, supple but durable

March 26, 2026
Rated 5 out of 5 stars

Ordered a jacket from Master Supply and…

Ordered a jacket from Master Supply and honestly, I’m impressed.

The quality is top-tier — materials feel premium, the texture is rich, and the attention to detail really stands out. You can immediately tell this isn’t some cheap mass-produced item.

Fit was perfect too, which is always a bit of a gamble when ordering online, but they got it right.

Overall, one of those rare purchases where the product actually exceeds expectations. Definitely worth it.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect fit and style I wanted

Josh was amazing to work with. I got the Tan convoy jacket. I have a more athletic build and was in between sizes on various measurements. I was able to work with Josh to custom make me a jacket that would fit me perfectly! With bigger arms and chest and a smaller waist, this jacket now fits me perfectly. I also asked to throw in a red liner and buffalo leather to the cuffs and collar. Exact fit and look I wanted!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to say how great my…Best customer ever!

I just wanted to say how great my switcback jacket is. I've been waiting for a restock on this item for a while. Not sure on the sizing, Josh was so helpful with multple emails back and forth and I got the perfect size. The custruuction of this jacket is amazing, and Im sure it will last forever.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic birthday gift!

I purchased a jacket as a birthday gift for my husband, and what can I say... WONDERFUL! Beyond the quality and beauty of the product, I'd like to highlight the positive experience: Josh, the person who followed me through emails from purchase to customer service, was always friendly and prompt in his responses. He accommodated several of my requests, reassuring me about the delivery time (which turned out to be fast, even though the order was made from Italy). The price justifies the beauty and uniqueness of these handcrafted products. What can I say, we'll definitely be purchasing again!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a jacket from this website…

I purchased a jacket from this website and had a really great experience. The quality of the product is excellent, with well-made materials that perfectly match the description. The customer service was also helpful and quick in responding to my questions. Shipping was on time and hassle-free. I definitely recommend this site to anyone looking for high-quality jackets at a fair price.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Unmatched quality and service

From start to finish these guys are in a class of their own. They made something for me that isn't even advertised. All the pieces I have from them have been custom sizing . The guys went above and beyond the norm to build be exactly what I was wanting. I have two jackets, one leather shirt and two flannels and I will definitely be going back for more

February 18, 2026
Rated 5 out of 5 stars

My Field Jacket

I bought my Field Jacket a few months ago, and I have never experienced such a good quality in craftsmanship, design, and materials. The jacket wears like a glove and it’s sooooo comfortable and beautiful. You guys are the best!!! Can’t wait to get my next jacket!!

March 15, 2026
Unprompted review

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