Master Supply Co Reviews 

502
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting their thoughtful design, craftsmanship, and premium, durable materials. Many appreciate the precise fit, often achieved with accurate sizing guides and custom options. The staff and customer service are frequently described as outstanding, being professional, friendly, and genuinely helpful, often going above and beyond to ensure satisfaction. However, some customers also noted occasional challenges with sizing, finding certain jackets to be either too tight or too large in specific areas. A few people mentioned that some jackets might not be ideal for layering or manual activities due to limited mobility, suggesting they are better suited as lifestyle or fashion pieces.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent styling, fair... See more

Quality

Users describe positive interactions with quality, with many reviewers stating that products far exceeded... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as top-tier,... See more

Staff

Customers had positive experiences with staff, highlighting their exceptional helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received the Bonneville, and its awesome! Very very high quality! Fit is exactly right. Used the fitguide and asked Josh at Master Supply. And the advice he gave me, was just exactly right. I am... See more

Rated 5 out of 5 stars

Been looking for a jacket like the natural veg tan tan field jacket for years. Finally found it. I usually take a large tall but ordered an xl. It fits perfect. Plenty of sleeve length and length i... See more

Rated 5 out of 5 stars

I ordered the Master Supply Lonestar in September 2025. The quality of these guys' jacket is superb - I'm glad to say so after wearing mine around for a couple of months. The material is incredibly... See more

Rated 5 out of 5 stars

These guys go Above & Beyond! 10 years on eBay and buying online and I have never ran into a company who seemed to truly care, like, "MASTER SUPPLY CO." Josh was super professional and took time to an... See more


Company details

  1. Clothing Store

Written by the company

Master Supply Co. is a Canadian-based company, founded in 2019 by Josh Mario John, Umar Rashid, and Lane Dorsey. The company specializes in heritage-inspired western leather jackets and denim, with a brand DNA influenced by northern roots and rugged style. Our home base is in Toronto, but we serve customers worldwide who appreciate the quality and distinctiveness of our products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(502)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

World Class product & service provided…

World Class product & service provided here. From the moment I ordered I received personal, live human contact via email to square away the details and keep me informed. When I got the jacket it was too small. No worries, very courteous and easy exchange process! I'm stunned, truly. Once I got my keeper, I have to say it is one of the most well made jackets I have ever owned. This was a lifetime purchase, I just didn't know that when I ordered. I was stressed over the amount, but not anymore. Worth every penny over and again. I'm looking forward to buying another jacket here soon. Not many businesses make great product and take personal care of their customers anymore, but these folk do. They get it. Well done!

May 7, 2024
Rated 5 out of 5 stars

Diligent people better product

The people at master supply co. Are fanastic and diligent they made sure all my measurments we exact and exactly how I wanted them. They even were exceptionally helpful when my order got mixed up they were clear and stayed in constant contact with me with any updates or concerns…and the quality of the leather and designs are awesome….
Favorite jacket is the iron horse!

May 6, 2024
Rated 5 out of 5 stars

Widow Maker New design, best thing ever :)

The Bi Swing back system with the elastic welded is phenomenal, please put it on every model. I can actually move freely, even when driving, it’s nuts.
I own a previous version of the Widowmaker, and my movement were limited. Now not only the fit is perfect when wearing just a tee shirt, but what’s crazy is that I can actually wear a jumper underneath and still move ( and my chest is 106cm soooo).
I believe that everybody could go for their true size with this back design.
I went for a size M
My body measurements are
Chest 106 ( and still it fits so perfectly)
Waist 92 ( feels perfect)
Sleeve 61 ( perfect when driving)
I’m 172cm and the 65cm length is bang on

If this design makes it on the goldrush model I’m going for it straightaway
Oh and it took only 6 days to make it from Pakistan to Australia

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Custom made Widowmaker

Awesome product...purchased a custom made widowmaker jacket. Being tall, I struggle with arm lengths in most biker jackets, but the guys at Master we're excellant help. Great communication and recommendations on sizes. Jacket fits perfectly, and the quality is way above expectation... really thick and soft leather, right out of the bag. Thanks guys.

May 6, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Widowmaker Jacket is top notch in every…

Widowmaker Jacket is top notch in every respect but what really blew me away is the customer service. I had a small issue on my order and delt with "Josh", he went above & beyond to get the matter resolved quickly, responded to emails at all times of the day almost instantly. You can't ask for anything more out of a young company. They will continue to do well and deserve it. Don't hesitate to buy a jacket from these guys.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

You have no need to worry, just buy it🫡🤝

I have purchased multiple items from this local company and I really enjoy supporting them. Their customer service is exceptional and they assist you with every need from the beginning to the end. I highly recommend their T-shirts and jackets. I wear them every day and they have become one of my favorite wardrobe items.

March 20, 2024
Advertisement
Rated 4 out of 5 stars

Go check it out

My experience with Master Supply has been nothing but a pleasure. Their items show quality material and craftsmanship. Also I was able to place a custom order hassle free and excellent customer service by Josh. Thank you man! I appreciate your help!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Shopping experience

Great assortment of products, quick responses and super friendly staff. Fast shipment and seamless tracking until the arrival an Germany. Great shopping experience, keep it up, guys!!

February 23, 2024
Rated 5 out of 5 stars

Great jackets

Great jackets, bought 2 now. Just be aware to those in the UK, the tax man will want his share when importing into the country and so do Royal Mail!

February 22, 2024
Advertisement
Rated 5 out of 5 stars

Daytona 224 custom, one word perfection!

My experience with Master Supply has been nothing but a pleasure. Their items show quality material and craftsmanship. Also I was able to place a custom order hassle free and excellent customer service by Josh. Thank you man! I appreciate your help!

February 20, 2024
Rated 5 out of 5 stars

I HAVE 4 OF THESE UNITS!!

I have purchased 4 jackets from Josh and team!! Master Supply has got their Sh-t together in the form of customer satisfaction, customer communication, Amazing Gnarly cool trendy products. all of these jacket will be worn through generations of my family! my son will rock these classic and timeless pieces.

Thanks again!

February 20, 2024
Rated 5 out of 5 stars

Daytona baby!

My Daytona arrived today, and even the box it came in impressed me. When opened, I was greeted by that incredible buffalo leather. It looks and feels amazing. I’ll break it in for a bit before wearing it out, but this is the last leather jacket I’ll ever need.

March 13, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best jacket ever!

The customer service is one of the best I ever had buying something on line, the jacket is well made, quality is excellent and the price is reasonable. I just love it, and this is one the best purchases I had made in this years. Thank you Master Supply Co.

January 27, 2024
Rated 5 out of 5 stars

TOP NOTCH QUALITY & CUSTOMER SERVICE

Quality is absolutely top notch and HANDS DOWN the best customer service i've had in years. These guys went over the top to get me the correct fit on the jacket I bought. They went so far as to custom tailor one when two different sizes did not quite fit my body type. Now my jacket fits perfectly and i didnt have to wait more than a few days to get the custom one! 10/10 all around.

January 24, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look