Beautiful and unique earrings
Beautiful and unique earrings, nice materials, thinking of nature. Great to wear!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Matcha Paris est née en 2016, avec la volonté de revenir à une forme de création pure mais aussi d'inscrire la marque dans la mouvance des créateurs qui œuvrent à transformer profondément le secteur de la mode, en valorisant la fabrication française et en utilisant des matières véganes éco-responsables et éthiques. Une marque de bijoux pour femmes singuliers, graphiques et contemporains. #modeethique
France
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful and unique earrings, nice materials, thinking of nature. Great to wear!
Delivery was fast but the quality of the product is disappointing. I expected the collar to be made of a sort of faux leather but in reality it is more like heavy paper. It is very light and does not sit flat. It looks cheap and I won't be wearing it. I am very relieved that I bought an item that was on sale because I would be very annoyed if I had paid full price for this level of quality.
ETA: I'm going to lower my two stars to one for the response. I think it would be better not to reply at all than to say "too bad you don't like it, nothing I can do" I haven't got it wet but the quality is definitely more like paper, it is difficult not to tear it when attaching it. You don't need to be defensive, it's nothing personal, I just want to give prospective customers a more realistic idea of what to expect

Reply from matcha paris
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.