Wasn’t happy with the clasp on my earring as it kept unfastening so I sent an email discussing this and they sent me a replacement with no hassle so 5 star customer service
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The earrings are pretty and unique but the hoops are difficult to close. Often not matching so don't clip together well. You have to use 2 hands to clip them in they don't just click together. The cl... See more
Company replied
The quality of these earrings is amazing considering their value and the speed with which they were packaged and sent out. The team were super efficient in dealing with my queries and the earrings I c... See more
Company replied
Matchbox Jewellery is absolutely amazing! My daughter and wife, who always shop here, introduced me to their beautiful pieces. It is the perfect place to find their birthday presents whilst offering g... See more
Company replied
Company details
Written by the company
Founded in 2020, MATCHBOX is the brainchild of lifelong friends Amy and Debbie. An idea which was just a dream became a reality in the midst of a global pandemic. What took months (well almost a year) of intense planning, late night chats and countless decision changes, MATCHBOX Jewellery was proud to launch just in time for Christmas 2020. As young girls, Amy and Debbie would travel the country to find the UK’s chicest fashion boutiques to add style and charm to their wardrobes, they would play dress-up in their mothers' jewellery, and they would search for stand-out items which others could not find. As soon as internet shopping became the norm, the duo would order items from under-the-radar retailers, pick up the latest styles across the globe and would spend their time browsing the web to see what next was going to hit the shelves. Fast forward to 2020, with internet shopping now at your fingertips as you scroll on Instagram, social channels and the internet, however one store they were yet to find was a destination solely for earrings. With the creation of MATCHBOX, you can now shop for beautiful and statement pieces to dress up your ears.
Contact info
United Kingdom
- hello@matchboxjewellery.com
- matchboxjewellery.com
4.7
Excellent
58 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Wasn’t happy with the clasp on my earring as it kept unfastening so I sent an email discussing this and they sent me a replacement with no hassle so 5 star customer service
June 11, 2026
Unprompted review
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Excellent customer service and just…
Excellent customer service and just love the jewellery. Highly recommend!
May 14, 2026
Unprompted review
Best Earrings
Adore all my earrings and I get so many compliments on them. Fantastic customer service
May 1, 2026
Unprompted review
I love my matchbox earrings
I love my matchbox earrings, they are great value for money and always look
gorgeous on! Customer Service is fantastic too and speedy delivery!
October 31, 2025
Unprompted review
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The quality it’s not great
The quality it’s not great. And items are very underwhelming in person than in the website images.
August 29, 2025
Reply from MATCHBOX JEWELLERY
Dear Raeesah,
Thank you for shopping with MATCHBOX, and sorry to hear this. You are the first customer since we have launched to be disappointed with the earrings being underwhelming. All of our earrings are photographed by our in-house photographer and are a true representation of what we sell, and our descriptions are also accurate to highlight the metal and stones. Our repeat customer is one of the highest percentages a store can get, so we must be doing something right.
Please do send us an email, as we would love to try and improve your experience with us. Any personal feedback would be most helpful, and we take all customer enquiries seriously.
Best wishes,
Debbie & Amy
Reply from MATCHBOX JEWELLERY
Thank you so much Ruth for your kind feedback! We look forward to you shopping with MATCHBOX again soon.
The order was perfect
The order was perfect, the delivery was perfect and I just love them! Thank you!
July 30, 2025
Reply from MATCHBOX JEWELLERY
Thank you Maisie, we are so pleased you loved your delivery.
Reply from MATCHBOX JEWELLERY
That is so great to hear, thank you for sharing and enjoy your stack!
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Beautiful earrings
Beautiful earrings! Perfect for wearing everyday. Just what I was looking for and speedy delivery 😊
June 26, 2025
Reply from MATCHBOX JEWELLERY
So pleased you love your earrings, and yes indeed, they are perfectly comfortable for everyday wear.
Reply from MATCHBOX JEWELLERY
Thank you Sharon, we are glad you enjoyed your first MATCHBOX experience :-)
Reply from MATCHBOX JEWELLERY
Thank you Nikki!
Reply from MATCHBOX JEWELLERY
Thank you, so pleased you love your earrings.
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A great addition to anyones earing collection
Have been wearing Matchbox earrings since 2023 & always receive compliments!
With over 10 pairs in my jewellery box, I always have them on rotation as they are comfortable, good quality & stylish.
May 5, 2025
Unprompted review
Reply from MATCHBOX JEWELLERY
Wow we love to hear that, thank you Katie! Enjoy your many orders :-)
Amazing quality earrings absolutely love them
Amazing quality earrings absolutely beautiful. Really fast shipping aswell. Thank you
April 28, 2025
Reply from MATCHBOX JEWELLERY
Hi Laura! Thank you for such a lovely review, means a lot to us. Enjoy your earrings.
The earrings are pretty and unique but…
The earrings are pretty and unique but the hoops are difficult to close. Often not matching so don't clip together well. You have to use 2 hands to clip them in they don't just click together. The clasp also isn't as strong as I remember them being when I have purchased before.
I received a stud missing a gem. Was sent a replacement so that was good customer service.
April 27, 2025
Reply from MATCHBOX JEWELLERY
Hello! Sorry to hear this. Please can you share your order number so we can look into this. We pride ourselves on our customer care and quality, so we are sorry to learn you have experienced difficulties with the clips, as well as the quality.
Two sets by of earrings…
Ordered two sets of earrings on Monday and they arrived on Thursday. Both sets of earrings look great when worn. Item well packaged.
April 8, 2025
Reply from MATCHBOX JEWELLERY
Hi Wendy! Thank you for leaving us a 5* review, and pleased you like your earrings.
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Incredible service
Incredible service - beautiful quality jewellery.
Zadie for Daith piercing
Amber cuff and chain
Cleo hearts for my daughters sensitive ears
Will be ordering again 100%
April 14, 2025
Unprompted review
Reply from MATCHBOX JEWELLERY
Hi Sarah! So pleased you love your earrings, as well as your daughter! We love what you chose too!
Reply from MATCHBOX JEWELLERY
Hi Natalie! Thank you for taking the time to leave a review. Enjoy your earrings.
Great quality jewellery
Always fast, reliable and best of all - great quality jewellery
February 24, 2025
Reply from MATCHBOX JEWELLERY
Hi Penny! Thank you very much for taking the time to leave us such a lovely review!
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