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Company details
Written by the company
Matefull is your smart travel companion, helping passengers get compensation for delayed and cancelled flights under EU/UK Regulation 261 (up to €600), as well as support with baggage issues. We act directly on behalf of the passenger - no middlemen, no hidden deductions: the money goes straight to you. At the core of our service is AI. It explains your rights, prepares requests to the airline, collects the required documents, and follows up until resolution. Inside your Matefull dashboard, you can track the claim status and see every airline response in one place. We make passenger rights simple, save time, and remove the stress from the process. Why travelers choose us: Transparency: fixed model, no hidden fees. Speed: smart templates and auto-checks cut down paperwork time. Expertise: focused only on air travel and compensation law. Support: we guide you step by step until payout. How it works: Enter your flight details. AI checks eligibility and drafts the request. We send it to the airline and track the response. You receive the compensation directly in your account. Matefull stands for fairness and respect for travelers. Whether your flight was delayed, cancelled, or your baggage lost - let Matefull handle the process so you can focus on what really matters. Learn more at matefull.com.
Contact info
Riga, Latvia
- go@matefull.com
- matefull.com
Highly recommended.
Quick, easy, efficient, responsible, a nice mix between a human and KI. I recommend it.
Legit without problems
Was skeptical in the beginning as I could not find any reviews at all. I contacted the airline and they told me a case was indeed created and approved via Matefull. It took me little effort and am happy to say I received my compensation today.
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