The price the delivery man ect all good my only gripe is the delivery outlet couldn't give me a time window apart from 7am to 4pm so basically had to get up early and wait until 1.20pm when my wood ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, we ordered wood in various sizes to redo our bathroom flooring underlay. Prompt delivery. Had a slight issue with the delivery driver as we hadn't been given any warning that I would... See more
Very easy to search website for products I required, with each item very competitively priced. Good communication with updates throughout, plus they resolved an error with the order (entirely my fault... See more
Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them. Delivery was on time and convenient would definitely recommend... See more
Company details
- Building Materials Supplier
- Building Materials Market
- Building Materials Store
- Insulation Materials Store
- Insulator Supplier
- Lumber Store
Written by the company
Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project. Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide. Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction. Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team. Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence. By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition. Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.
Contact info
London, United Kingdom
- 02074594574
- theteam@materialsmarket.com
- materialsmarket.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found materials market to be the…
I found materials market to be the cheapest price for 500 engineering bricks and x2 800kg bags MOT type 1. The quality of materials was very good and the process (inc delivery) was smooth, on time and without issue. I will be using materials market for building materials again.
June 19, 2026
Unprompted review
First ever order with Materials market…
First ever order with Materials market what a joke! What is the point in putting a delivery date in when this can not be done? Chased on multiple days for updates all you get is matching with supplier. After over a week late the order finally arrived. Communication and realistic time scales should be communicated.
May 4, 2026
Unprompted review
Reply from Materials Market
Thank you Andy for your review, and I’m very sorry to hear your first experience with Materials Market was so disappointing.
I completely understand your frustration that the delivery date you selected was not met, that you had to repeatedly chase for updates, and that your order ultimately arrived over a week later than expected. Whilst, as a marketplace, it can sometimes take longer than anticipated to match an order to a supplier, you should always be kept fully informed of progress and provided with realistic timescales.
I am pleased that your order did eventually arrive, but I appreciate that this does not make up for the delays and lack of communication you experienced.
As we have been unable to identify your order from the details provided in your review, and have not yet received a response to our request for further information via Trustpilot, it would be very helpful if you could please update your review by providing your order number. We would very much like to investigate what happened and resolve any outstanding issues.
Thank you for bringing this to our attention, and please accept our sincere apologies once again for the inconvenience and frustration caused.
Jo
Customer Support | Materials Market
Very pleased with everything about this…
Very pleased with everything about this purchase.
June 19, 2026
Good Price and prompt delivery
June 19, 2026
Order was fine but your response to my…
Order was fine but your response to my request to add an item was too slow, days too slow on email, and you don't answer the phone. Your chat bot could not help.
June 19, 2026
Reply from Materials Market
Thank you for your review and for providing feedback.
I'm pleased to hear that the order itself went smoothly, but I'm very sorry that we were too slow in responding to your request to add an additional item. I completely understand your frustration that you were unable to get the assistance you needed through our phone line or chat service.
I have looked into this and can see that while we were checking stock availability for the additional item, your order was delivered two days earlier than scheduled by the supplier, without prior notification to us. By the time we responded, it was therefore no longer possible to amend the order.
Whilst we're pleased your order arrived ahead of schedule, we appreciate that this was unhelpful in these circumstances and that our response should have been much quicker.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Jo
Customer Support | Materials Market
Delivery arrived on the promised day
Delivery arrived on the promised day, but the delivery window of 7am–4pm meant I had to stay home and wait all day. Better communication and an estimated arrival time would greatly improve the service. A simple text message before delivery would make a big difference.
June 19, 2026
Reply from Materials Market
Thank you Skaidrius for your review and for taking my call earlier.
I am pleased that your delivery arrived on the scheduled day, but completely understand and appreciate that a delivery window of 7am–4pm is a long time to wait at home, and that having a more accurate estimated arrival time would be helpful.
As discussed, Materials Market works with a nationwide network of suppliers, each of which has their own delivery processes and methods of contacting customers. Whilst we are unable to provide delivery ETAs on their behalf, once your delivery has been confirmed for the following day, you will receive a notification with the supplier details, allowing you to contact them directly for a more accurate estimate of when your delivery will arrive.
Thank you for taking the time to share your feedback. We really do appreciate your comments, as they allow us clarify and identify where we can continue to improve the customer experience.
Jo
Customer Support | Materials Market
Easy order and delivery perfect.
June 17, 2026
The Good,the Bad and the Worse.
It really does seem to be an experience of it goes well then the service is great, if it goes bad the service is non existent and extremely frustrating.
Having placed some other orders with MM they have typically turned up roughly within normal expected lead time 2-3 days within a week at most. However the latest order I have placed has been and still is a disaster... Order was placed on the 4th June, for insulation and plasterboard, now the 18th June and still no confirmed delivery date. Money taken from my account without goods arriving which is both dishonest and contradictory to what the website claims "no money taken until delivery confirmation". Having trying to contact by chat and e-mail, this is still not resolved.
I now have a job on hold and tradespeople waiting and rescheduling jobs, this is both costly in time and cost to rehire new tradepeople.
For a company suppling into the construction industry, there seems to be little effort made to put things right quickly and meet customer delivery expectations.
Whilst I can accept things can go wrong from time to time, the lack of communication and urgency to resolve is not acceptable.
As the money has already been taken, I am wary of cancelling the order and having all kinds of problems retrieving the money.
Shame, as before the deliveries were good but this really has been an extremely negative and is still ongoing.
June 18, 2026
Unprompted review
Reply from Materials Market
Thank you Jason for your review and for taking my call earlier.
I’m really very sorry for the delays to your order and, in particular, for the lack of communication around it. I completely understand your frustration, especially as you have successfully placed orders with us before and know the level of service we generally provide.
Whilst orders can sometimes take longer than we would like to fulfil, you should always be kept fully informed of progress and contacted directly when there are delays, rather than relying solely on automated updates. You should also be given the opportunity to decide whether you wish to proceed based on the revised timescales.
Whilst we have cancelled and refunded this order as per your request, a member of our team is actively working to see can we still source this for you and will be in contact this morning with a further update.
Thank you for your patience while we work to resolve this matter, and please accept our sincere apologies again for the delays and poor communication.
Jo
Customer Support | Materials Market
*EDITED - PLEASE READ* ABSOLUTELY ABYSMAL CUSTOMER SERVICE.
I ordered chipboard from Material Market and it was due to arrive on Tuesday. It is now Thursday with no update or response. I tried ringing - answer phone. Online chat - "we have flagged up your order". The website states that they would 'be in contact within a few hours', I have contacted them multiple times with no avail over the last couple of days. I will never use this company again. I work full time, and can't just 'wait for a delivery'! WHERE IS MY CHIPBOARD? If there was going to be a delay, I'd atleast appreciate an update!
**EDIT**: I have since been contacted by Materials Market and this problem has now been rectified. Jo has been absolutely spectacular in her efforts to chase up my order, which was actually an issue with the external supplier. I cannot thank her enough for her efforts and for getting my order processed and delivered in such a short space of time. I have also received an email from the co-founder and chief operating officer of Materials Market in regards to my order and delays in response, and that they will be investigating internally regarding their follow-up processes. I really hope that they succeed in this as they have gone above and beyond to rectify the errors of my order. Thank you again to Jo, and to Andrew. Review changed to 4 stars.
June 18, 2026
Unprompted review
Reply from Materials Market
Thank you Gina for your review and for taking my call earlier. I'm very sorry that your delivery did not arrive as scheduled and that you have had so much difficulty then getting hold of us to see what was happening.
We have now followed up with the supplier who took your order and delivery has been re-arranged for tomorrow. I'm pleased that this works for you and we are refunding your delivery charge as a gesture of goodwill.
I appreciate your patience while we looked into this and would like to apologise again for the uncertainty and inconvenience this has caused.
Jo
Customer Support | Materials Market
Great price compared to my local…
Great price compared to my local Jewson's and speedy delivery
June 18, 2026
Ordered timbers for roof
Ordered timbers for roof. 12 timbers arrived wrong. Contact Material market customer service, they promise will be timber exchange next week which is really not acceptable already. Any way already 10 days past and still waiting my timbers to finish my roof. So far nothing happened and no clear answer when I will get my order. Instead of my timbers ant the moment rubbish wood in front of my house door.
June 18, 2026
Unprompted review
Reply from Materials Market
Thank you, Tomas, for your review, and I’m extremely sorry to hear about your experience.
Firstly that the wrong timbers were delivered to you and then that it has taken so long to resolve the issue. I completely agree that waiting over 10 days for replacement materials, particularly when you are unable to complete work on your roof, is simply not acceptable.
We are actively working with the supplier to secure a replacement delivery as quickly as possible, and a member of our Customer Service team has been in contact with you regarding this.
Thank you for your patience while we work to resolve this and once again our apologies for the delays and inconvenience caused. We will update you as soon as we have a date from the supplier.
Jo
Customer Support | Materials Market
The price the booking was perfect I…
The price the booking was perfect I didn’t have to lift finger highly recommend. Booked 3 weeks advance for delivery and materials market sorted it all out and it come on the day I wanted. Thanks again.
June 12, 2026
Unprompted review
Quick delivery
Quick delivery, arrived on time & in good order. I was kept updated throughout. Price was excellent & staff have excellent telephone manner.
Will definitely be using this company again & will be recommending them to my friends.
Thank you Materials Market.
June 17, 2026
Really good price with quick delivery…
Really good price with quick delivery and kept up to date with the whole process. Will definitely use again.
June 17, 2026
Unprompted review
Good quick service and materials…
Good quick service and materials sourced at local merchants. Our road is tight and difficult to get up but driver did amazing job getting our order to our house.
June 17, 2026
Awful company
Awful company, ordered last week they took the money said delivery today. Had no contact and can't get hold of them 5 mins before it was due it said delivery Friday now IF THEY SHOW UP! Impossible to contact! And as told won't be charged until delivered but I've already been charged!
June 17, 2026
Unprompted review
Reply from Materials Market
Thank you Hayley for your review and for providing your details so we can look into this for you. I was very sorry to hear about the delay to your order and the difficulty you have had in contacting us. I completely understand your frustration at the late notice change and poor communication.
Following our conversation, I have escalated this to be dealt with as a matter of priority tomorrow morning. As agreed, we will try to secure your order for as soon as possible, and failing that will provide you with a full refund. Whilst orders can sometimes take longer than we would like to confirm, you should always be kept fully informed and given options if there is going to be a delay. I apologise that this was not the case here.
Thank you for bringing this to our attention, and please accept my sincere apologies again for the disappointment and inconvenience caused.
Jo
Customer Support | Materials Market
Excellent customer service
Excellent customer service. Hassel free service.
June 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.