Matoyli Reviews 

The material is decent, the design is nice, can wear it regularly

Good place quick to deliver just a little under staffed. Ordered online and loved how quickly they got the shoes to me

It been more than a month I have been reaching out because i got the wrong shoe a d size was promise and exchange upto now I can't get a return address, bad communication

Company doesn't exist. Check out the address on google. Its a residential address. If you buy something you will never hear from them again.

Sent me the wrong pair of shoes twice and no customer service. Will not respond to any emails. And I still don’t have the pair of shoes I originally ordered. Buyers beware do not buy shoes from this company.

FAKE SHOES BUYER BEWARE! I purchased a pair of Nike Air Jordan’s. They arrived on time but I sent them to an Authenticator and they did not pass, came back as fake. There is no phone number you can only email. Customer Service is terrible, they would only respond by asking me what size I needed to exchange for. When I asked for a return and refund, I never received a response. I’ve emailed 5 times now and nothing. DO NOT BUY FROM THIS COMPANY.

The shoes I ordered do not fit my daughter (it is not a size problem). I emailed them asking where to return the shoes. They responded right away at first asking if we want a different size. Since I have denied the size change but asked to return, they have not responded to 3-4 more emails in the past month. I found the address for returns on their website to find out they received it, refused it and are sending it back??? They still have not responded to any of my emails. This is the worse customer service and I would recommend NOT to buy anything from them! I guess I am stuck with $160 basketball shoes that have been in the box still and my daughter will not be able to wear.

Reveived fake shoes - only wants to refund if I send back the shoes to Vietnam.

WRONG ADDRESS. This company is using a personal residence address as their business. The address in Michigan is a private residence. DO NOT USE THE MICHIGAN ADDRESS AS ANY ITEMS WILL BE SENT BACK RETURN TO SENDER.

It’s a scam. They won’t get back to you if you want a refund. Complete fraud.

I accidentally ordered the wrong pair of Nikes. I immediately sent them an email, asking if they could either refund my money or let me exchange for a pair I like. The last message I sent them was refused. I'll never order anything from them again. Do I even have any recourse options or am I stuck with a $140 pair of Nikes I'll never wear?!

UPDATE - They went out of their way to make it right. It takes quite a while. I didn't realize they werent being shipped domestically (USA). I guess I need to practice a little patience before I throw companies to the 🐩🐕🦮. They ARE legit. I take back everything I said above.

I have been trying to return a pair of shoes I bought and cannot get the company to give me return instructions despite 4 different requests. I am extremely frustrated and not sure what recourse I have here.

Fast Shipping. Smooth transaction. Recommended seller

This company is a scam and the address they show in the US belongs to a residential couple. I know the couple and they have been trying to get their address removed from their website. The couple have received return items, BBB letters and more harassment due to these scammers. They may be out of business now but I am positive they will open under a new name.

NEVER RECEIVED SHIPPING OR TRACKING INFO AFTER A MONTH OF ORDER. AFTER MANY EMAILS AND INQUIRES COMPANY BLAMED THE DELAY ON A LOST SHIPMENT BUT REFUSES TO REFUND MY MONEY. WANTS ME TO CHOSE A DIFFERENT PAIR OF SHOES. I AM NOW TURNING THIS OVER TO AN ATTORNEY BECAUSE THEY STOPPED RESPONDING.

I ordered a pair of shoes and then looked around a bit more at their site and realize the company is a fake sneaker seller from overseas. I contacted them within two hours of placing my order and they linked me to their cancellation policy (must be cancelled within 12 hours of placing the order). I responded that I'm well within the 12 hours, so please cancel my order. They responded in a day or two asking why I'd like to cancel my order. I responded that I just don't want the shoes anymore and my original request was well within the time frame to cancel. They responded a couple of days later saying "sorry, your order is already in process and we can no longer cancel it. here's a coupon for 10% off your next order."

As others have said, the shoes come into the US through a bogus address in Jamaica Queens NY. The box did arrive to me a week or two later, but I rejected it and returned to sender, hoping that they'd have to refund me when they get the shoes. But since the return address is bogus, the package is now just floating around USPS somewhere.

I've contacted them again asking for a refund. If I don't hear from them in a day or two, I'll reach out to my credit card company about it.

Believe all of the reviews on here. This "company" is awful and only exists because they're a needle in a haystack.

The best sneakers. I love the retro 4 style. The color is great

I bought a pair of shoes that turned out to not be authentic. I can not get them to give me a refund and I can not find the website again. Its like it does not exist. Terrible! Beware!

If I could leave no stars I would. The order was placed with the company. The shoes that were ordered were not what was expected so I proceeded to contact the seller to cancel the order so I didn't not receive the shoes. They did not respond for several days then when I asked several time to cancel the order they just asked how would I like the order to be changed and I said I didn't I wanted my order canceled and a refund. They never responded and I never received an email from them since except from the website saying the order was shipped when I specifically said to cancel them and that I don't want them because they are not what the person wanted. I contacted paypal to open a case with the seller and the seller responded to paypal with the tracking number for a package that was requested to be cancelled several times! So now I have to wait even longer and refuse a package I never wanted in order to get my refund!!! Never ever by from this brand the seller is terrible and doesn't provide any contact other than an email for a "faster response" and never responds. Save your money.

I ordered a pair of shoes. Never heard from them, never received my order. They don't provide a phone number(red flag). I emailed them, they finally responded weeks later,saying they don't have my shoe size in stock. I asked for my refund never heard from them until a week later, saying that I should wait until they restock them. I found the shoes from another store, I no longer need the shoes, I need my refund. Refund never sent. I had to file several reports. Now I'm waiting for investigation to complete, then I will receive my money. Tjis company is a scam.