I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
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Review summary
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FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
- #46 of 167 best companies in Furniture Store
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Mats Stores = If it Matters, don’t buy,
Having bought quite an expensive floor mat for working from home and protecting new carpet, find the mat has split. Tried all methods of contacting including calling and trying each option which guide you without option to leave a voicemail, that’s ok but the secret would be to respond: they haven’t yet despite messages left. My recommendation is if it matters, don’t buy from Mats Stores,
May 20, 2025
Unprompted review
Reply from Matstores
Thank you for your review and we are sorry to hear your mat has cracked.
We have reached out to you via email regarding this. We apologise you have not been able to get in touch via phone. Please feel free to reply to our email and we will be able to assist you further.
We apologise for any inconvenience caused.
Kind regards,
Mat Stores
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Seems like a high quality mat
Seems like a high quality mat. Just what I needed for my thick carpet.
A word of caution: it’s coiled like a bomb in the box. Be careful it jumps flat VERY fast.
April 24, 2025
Reply from Matstores
Thank you for your positive review.
We are pleased you are happy with the quality of the mat you have purchased. We do recommend everyone follows the unrolling instructions included in the box to avoid any injury.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Good product.
Easy to navigate the site, order was delivered on time, the mat exactly as described.
Good product, relatively unobtrusive, protects the bedroom carpet from damage by wheels on office chair.
Would recommend this company and product.
April 25, 2025
Reply from Matstores
Thank you for your review.
We are delighted that you found our website user friendly and you are pleased with your purchase.
Thank you for recommending us in the future.
Kind regards,
Mat Stores
All arrived on time and as expected
April 25, 2025
Reply from Matstores
Thank you for your feedback.
We are pleased the whole purchasing experience was as expected.
Kind regards,
Mat Stores
Four stars for now
Four stars for now, time will tell how good this mat is , but it does look promising and allows free movement of the chair. You certainly have to be careful when opening the mat,it springs out! Great price, swift delivery.
February 25, 2025
Reply from Matstores
Thank you for your feedback.
We do advise to follow the unrolling instructions included in the delivery to avoid any injury.
We hope the mat is as expected and performing well on your application.
Please let us know if there is anything we can help with.
Kind regards,
Mat Stores
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Reply from Matstores
Thank you for your positive review.
We are pleased your delivery arrived on time and the mat was as expected.
Kind regards,
Mat Stores
You get what you pay for as they say
You get what you pay for as they say.
The clear Perspex shield came fairly quick…unfortunately there was a tiny chip in the top corner of the screen. I assume this was the delivery method.
Otherwise an ok service
February 23, 2025
Reply from Matstores
Thank you for your review.
We are sorry to hear the screen arrived with damage, if this happens in the future please reach out to us and we will be able to rectify the issue.
We apologise for any inconvenience caused.
Kind regards,
Mat Stores
Very pleased so far
Mat looks great and so far the quality seems fine. Arrived quickly too.
February 22, 2025
Reply from Matstores
Thank you for your feedback.
We are delighted to hear your delivery arrived quickly and you are pleased with your purchase.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your positive review.
We are glad to hear you received an excellent service and the delivery arrived in good time.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
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Reply from Matstores
Thank you for your kind words.
We are pleased the mat was delivered on time and what you expected for the price paid.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are delighted the mat was as described.
Kind regards,
Mat Stores
Precisely what I was looking for!
The mat was thick and large enough to cover the entire area behind my desk. I can now roll from one end of the cabinets behind the desk to the other without having to reset my chair if I roll off of the mat. This is precisely what I needed. I do not have to force the chair to roll because the mat is too thin, allowing the wheels to sink into it. This mat is thick enough to prevent wheel sinkage.
January 25, 2025
Reply from Matstores
Thank you for your positive review.
We are pleased to hear you found a mat that fits your workspace and works for your requirements.
Please do not hesitate to get in touch if there is anything we can help with in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are pleased you found the advice given helpful and you are happy with your purchase.
Kind regards,
Mat Stores
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Great product
Great product, well packaged and delivered in good time. I was afraid my office chair might skate around a bit on a hard mat, but the textured surface is perfect. I'm sitting on it as I type this ;-)
November 24, 2024
Reply from Matstores
Thank you for your review.
We are delighted that the mat meets your expectations.
Kind regards,
Mat Stores
No hassle
Straight forward from start to finish. Ordered, payed, delivered. Just what you want when shopping online.
October 25, 2024
Reply from Matstores
Thank you for your feedback.
We are pleased you received a "no hassle" service and things were straight forward and easy for you.
Kind regards,
Mat Stores
great product and delivered quickly.
great product and delivered quickly.
Need to take care when opening the polycarbonate matt which is rolled up. This matt is very supportive, does not give way with office chair moving arround on it. Spikes underneath could be longer as it tends to move a bit on a medium pile carpet.
September 26, 2024
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with the product and the speed of delivery.
The grippers are designed to a specific length to keep the mat in place without causing damage to carpets. If they are any longer, over the time there is the risk of damage to both your carpet and potentially your subfloor. Longer grippers also pose a health and safety risk when transporting, unpacking and moving the mat.
We apologise for any inconvenience.
Kind regards,
Mat Stores
Quick service / good condition
I’ve used this store a couple of times now and have had a quick service both times and the mats turn up in good condition.
September 25, 2024
Reply from Matstores
Thank you for your feedback and repeated custom.
We are delighted you have received good service on both occasions. Please let us know if we can help again in the future.
Kind regards,
Mat Stores
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Awesome Customer Service and Product Selection
Customer service and communication is superior. I had questions and the representative responded quickly and even offered advice to help make a decision about the type of chair mat our situation required. Impressive variety of products offered!
September 24, 2024
Reply from Matstores
Thank you for your kind words.
We are delighted that customer service helped with your queries and dealt with your questions effectively and efficiently. Please do not hesitate to get back in touch if we can help again in the future.
Kind regards,
Mat Stores
Great product
Great product. Informative website. The product, the order process and delivery were all as advertised.
August 25, 2024
Reply from Matstores
Thank you for your feedback.
We are pleased you found the whole process easy and informative.
Kind regards,
Mat Stores
This is a very well-made chair mat
This is a very well-made chair mat. It does not slide around and is quite stable. I would have given it 5 stars but it was shorter by one inch... 47"not 48" Otherwise I would recommend this mat!
August 26, 2024
Reply from Matstores
Thank you for your review.
We do state a +/-5% production tolerance on all of our mats, we apologise if this has caused any inconvenience.
We are pleased you would recommend our product to others.
Kind regards,
Mat Stores
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