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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently praising their quality, sturdiness, and effectiveness, especially for office chair mats on various carpet types. Many appreciate the prompt and efficient delivery service, noting that items often arrive quickly and in good condition. However, some customers experienced issues with delivery couriers, including misdelivered packages. A few people also reported that some mats, despite being thick, cracked over time or had corners that didn't lay flat, posing a tripping hazard.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality and... See more

Quality

People report positive experiences with quality. Many customers are very pleased with the quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more

Company replied

Rated 5 out of 5 stars

FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more

Company replied

Rated 5 out of 5 stars

Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more

Rated 5 out of 5 stars

I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more

Company replied


Company details

  1. #46 of 167 best companies in Furniture Store

Information provided by various external sources

At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

688 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Mats Stores = If it Matters, don’t buy,

Having bought quite an expensive floor mat for working from home and protecting new carpet, find the mat has split. Tried all methods of contacting including calling and trying each option which guide you without option to leave a voicemail, that’s ok but the secret would be to respond: they haven’t yet despite messages left. My recommendation is if it matters, don’t buy from Mats Stores,

May 20, 2025
Unprompted review
Matstores logo

Reply from Matstores

Thank you for your review and we are sorry to hear your mat has cracked.
We have reached out to you via email regarding this. We apologise you have not been able to get in touch via phone. Please feel free to reply to our email and we will be able to assist you further.
We apologise for any inconvenience caused.
Kind regards,
Mat Stores

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Rated 5 out of 5 stars

Seems like a high quality mat

Seems like a high quality mat. Just what I needed for my thick carpet.
A word of caution: it’s coiled like a bomb in the box. Be careful it jumps flat VERY fast.

April 24, 2025
Matstores logo

Reply from Matstores

Thank you for your positive review.
We are pleased you are happy with the quality of the mat you have purchased. We do recommend everyone follows the unrolling instructions included in the box to avoid any injury.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

Good product.

Easy to navigate the site, order was delivered on time, the mat exactly as described.
Good product, relatively unobtrusive, protects the bedroom carpet from damage by wheels on office chair.
Would recommend this company and product.

April 25, 2025
Matstores logo

Reply from Matstores

Thank you for your review.
We are delighted that you found our website user friendly and you are pleased with your purchase.
Thank you for recommending us in the future.
Kind regards,
Mat Stores

Rated 4 out of 5 stars

Four stars for now

Four stars for now, time will tell how good this mat is , but it does look promising and allows free movement of the chair. You certainly have to be careful when opening the mat,it springs out! Great price, swift delivery.

February 25, 2025
Matstores logo

Reply from Matstores

Thank you for your feedback.
We do advise to follow the unrolling instructions included in the delivery to avoid any injury.
We hope the mat is as expected and performing well on your application.
Please let us know if there is anything we can help with.
Kind regards,
Mat Stores

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Rated 5 out of 5 stars

Very happy on time delivery

Yes very happy delivered on time a great product

February 24, 2025
Matstores logo

Reply from Matstores

Thank you for your positive review.
We are pleased your delivery arrived on time and the mat was as expected.
Kind regards,
Mat Stores

Rated 3 out of 5 stars

You get what you pay for as they say

You get what you pay for as they say.

The clear Perspex shield came fairly quick…unfortunately there was a tiny chip in the top corner of the screen. I assume this was the delivery method.

Otherwise an ok service

February 23, 2025
Matstores logo

Reply from Matstores

Thank you for your review.
We are sorry to hear the screen arrived with damage, if this happens in the future please reach out to us and we will be able to rectify the issue.
We apologise for any inconvenience caused.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

Very pleased so far

Mat looks great and so far the quality seems fine. Arrived quickly too.

February 22, 2025
Matstores logo

Reply from Matstores

Thank you for your feedback.
We are delighted to hear your delivery arrived quickly and you are pleased with your purchase.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt delivery

February 23, 2025
Matstores logo

Reply from Matstores

Thank you for your positive review.
We are glad to hear you received an excellent service and the delivery arrived in good time.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores

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Rated 5 out of 5 stars

Good quality mat

Delivered on time. The mat is good quality and is worth the price.

January 25, 2025
Matstores logo

Reply from Matstores

Thank you for your kind words.
We are pleased the mat was delivered on time and what you expected for the price paid.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

Precisely what I was looking for!

The mat was thick and large enough to cover the entire area behind my desk. I can now roll from one end of the cabinets behind the desk to the other without having to reset my chair if I roll off of the mat. This is precisely what I needed. I do not have to force the chair to roll because the mat is too thin, allowing the wheels to sink into it. This mat is thick enough to prevent wheel sinkage.

January 25, 2025
Matstores logo

Reply from Matstores

Thank you for your positive review.
We are pleased to hear you found a mat that fits your workspace and works for your requirements.
Please do not hesitate to get in touch if there is anything we can help with in the future.
Kind regards,
Mat Stores

Rated 4 out of 5 stars

Helpful advice, good product

Helpful advice. Good product

November 26, 2024
Matstores logo

Reply from Matstores

Thank you for your feedback.
We are pleased you found the advice given helpful and you are happy with your purchase.
Kind regards,
Mat Stores

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Rated 5 out of 5 stars

Great product

Great product, well packaged and delivered in good time. I was afraid my office chair might skate around a bit on a hard mat, but the textured surface is perfect. I'm sitting on it as I type this ;-)

November 24, 2024
Matstores logo

Reply from Matstores

Thank you for your review.
We are delighted that the mat meets your expectations.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

No hassle

Straight forward from start to finish. Ordered, payed, delivered. Just what you want when shopping online.

October 25, 2024
Matstores logo

Reply from Matstores

Thank you for your feedback.
We are pleased you received a "no hassle" service and things were straight forward and easy for you.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

great product and delivered quickly.

great product and delivered quickly.
Need to take care when opening the polycarbonate matt which is rolled up. This matt is very supportive, does not give way with office chair moving arround on it. Spikes underneath could be longer as it tends to move a bit on a medium pile carpet.

September 26, 2024
Matstores logo

Reply from Matstores

Thank you for your review.
We are pleased to hear you are happy with the product and the speed of delivery.
The grippers are designed to a specific length to keep the mat in place without causing damage to carpets. If they are any longer, over the time there is the risk of damage to both your carpet and potentially your subfloor. Longer grippers also pose a health and safety risk when transporting, unpacking and moving the mat.
We apologise for any inconvenience.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

Quick service / good condition

I’ve used this store a couple of times now and have had a quick service both times and the mats turn up in good condition.

September 25, 2024
Matstores logo

Reply from Matstores

Thank you for your feedback and repeated custom.
We are delighted you have received good service on both occasions. Please let us know if we can help again in the future.
Kind regards,
Mat Stores

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Rated 5 out of 5 stars

Awesome Customer Service and Product Selection

Customer service and communication is superior. I had questions and the representative responded quickly and even offered advice to help make a decision about the type of chair mat our situation required. Impressive variety of products offered!

September 24, 2024
Matstores logo

Reply from Matstores

Thank you for your kind words.
We are delighted that customer service helped with your queries and dealt with your questions effectively and efficiently. Please do not hesitate to get back in touch if we can help again in the future.
Kind regards,
Mat Stores

Rated 5 out of 5 stars

Great product

Great product. Informative website. The product, the order process and delivery were all as advertised.

August 25, 2024
Matstores logo

Reply from Matstores

Thank you for your feedback.
We are pleased you found the whole process easy and informative.
Kind regards,
Mat Stores

Rated 4 out of 5 stars

This is a very well-made chair mat

This is a very well-made chair mat. It does not slide around and is quite stable. I would have given it 5 stars but it was shorter by one inch... 47"not 48" Otherwise I would recommend this mat!

August 26, 2024
Matstores logo

Reply from Matstores

Thank you for your review.
We do state a +/-5% production tolerance on all of our mats, we apologise if this has caused any inconvenience.
We are pleased you would recommend our product to others.
Kind regards,
Mat Stores

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