mattelcreations.com Reviews 

I'm a huge Hot Wheels collector but the Mattel Creations website is terrible. It is difficult to place orders on this site, despite paying a membership fee to do so. I can just about accept this, but then cancelling the order a month afterwards and giving no reason is unacceptable. Oh and after they cancel they then have the brass neck to keep your money for 7-10 days. Surely Mattel can do better than this useless customer experience. They are lucky to get one star.

Unlike a lot of reviews here, I have actually purchased from this website. The order went through fine, the doll arrived in very good condition, they package their dolls up very well. However, my issue is the extremely poor customer service. I waited 4 days for a response, which upon receiving was overly short and lacking context, I had to ask a couple follow ups which took days to respond as well.

Returns are not covered by Mattel either. So if you need to return something, you'll be out of pocket an extra $10-$25+ depending on the size of your item. Pretty poor form for a multi-billion dollar company.

Since "Day Light Savings" has come in I have not been able to get a model from Mattel Aust. I went for the Ferrari today and according to them it SOLD OUT in 10 -15 SECOND. Obviously they did not have stock and this is the BS they spin. Unfortunately the site has become rubbish and I would not recomend them to anyone.

I have had a terrible experience with Mattel Creations. I purchased online RLC membership, in order to buy some of the exclusive models, but received no membership details. I tried to purchase models and my log in was notrecognised. I contacted customer support and received no response, I contacted them again and finally got a response that has not helped. I have tried to reset my password as my original one was NOT recognised, I have not received an email from Mattel Creations to advise me of how to change my password or reset it. If I was you, DON'T BOTHER or shop with this company.

DISGUSTED!! I am a PAYING barbie club member unable to BUY!!!! EXCLUSIVE dolls when others sites ALLOW pre-sale BEFORE the dolls even drop on Mattel Creations. What is point of having a club membership!!!! I find this business practice to be DECEPTIVE and PREDATORY, AND A BREACH OF CONTRACT. I think some fancy lawyer needs to instigate a class action suit....

It again, with a heavy and frustrated heart, am writing to leave some feedback.

I wanted to try and get the new RC release today, I was there at the appropriate time, minutes before, but I was placed in a 10 minute queue, then my cart sold out before I could even grab 1.

Again, looking online, there’s already 14 sellers (it hasn’t even been 1 hour since the drop) on UK ebay, selling this at 3 times the price. It’s an absolute joke that you don’t even try to stop scalping and the bots that plague this hobby.

It’s meant to be a fun, enjoyable hobby. Filled with family and friends, but we’re at a point that it causes frustration, disappointed and anxiety several times per year. What an utter shame and failure.

The brand is no longer built on collectibility, but on FOMO and hype.

I would like to know the reasons behind all of these failed drops, from a customer perspective, but you will not get a reliable answer from them.

Anyway, I’m growing more and more frustrated by your company and have started moving towards more customer oriented businesses, that offer more enjoyment and fun, and less stress.

Avoid at all costs if you want to keep your sanity.

Thanks for reading.

I’m a Barbie club member I pay to be a member and with the exclusive dolls they allow the general public or target have dibs on the dolls then I have to pay double the price because the public buys the collectible dolls up and there is none left for a member such as myself it pisses me off the more collectible dolls should be for members only period not for the public that’s why I’m paying for the membership so I can have access to the exclusive dolls

Fang Club is a scam and total waste of money

I paid for the Fang Club membership to get early, exclusive access to Monster High releases. That’s exactly what Mattel Creations promised: priority access for members only, with one-per-customer limits.

But when the doll I wanted dropped, it was gone in under a minute. I was online right on time, added it to my cart immediately — and still got kicked out at checkout with a “sold out” message.

What’s the point of a paid membership if it gives you zero real advantage? Who is buying these dolls — bots? Resellers? Other members with faster bots?

This entire system feels dishonest. No transparency, no communication, no protection from scalpers, and absolutely no value for paying members. It’s basically a fake VIP pass. Mattel just took the money and gave nothing in return.

They have a ton of exclusive products yet do not ship elsewhere, namely the UK despite apparently doing so in the past.

They also had a countdown for a product that didn’t say it wouldn’t ship until the countdown was nearly over. You can imagine my disappointment

Unless you unfortunately live in the US, I see no value on looking on there, you are just going to be left disappointed.

Mattel have changed their rules, so they no longer ship to the UK from their US site. They created a UK version, but the stock is rubbish, and not even remotely on par with the US site. It's clear they don't care about their UK customers in the slightest. We only get the dregs of stock they can't sell in the US, and want to get rid of. It's honestly an insult, so I've decided to no longer do business with them. America first apparently. Slow death of a once decent toy company.

I was online, promptly before the midnight release, to purchase LeBron James Barbie. I was placed in quere to pay, 4 minutes. When it was my turn to pay I received SOLD OUT. A total waste of time and anticipation. In 4 minutes they sold out!! Never Again!!!

I preordered a (made to order) doll and waited for it to be shipped for almost a year. After I saw that other people have received it I contacted customer support for an update. I was told that it was shipped but there hadn’t been any movement so it’s considered a lost package and gave me a refund. I have contacted them multiple times and asked for a tracking number since I don’t believe that it was ever actually shipped and they give me the same response or don’t respond at all. I also can’t get a replacement because the doll is no longer available and I don’t want to give resellers triple the price. If I knew this would happen I could’ve found someone American to order it for me because they clearly don’t care about their international customers.

Recently, Mattel have released a UK based version of their creations site meaning items from their US site can no longer be purchased for delivery to the Uk. Sadly, the Uk can only access a tiny fraction of their stock.
I just purchased their Masterverse Panthor figure.
Sadly, despite charging a high premium for postage the item was shipped in its brown box outer packaging, not double boxed and absolutely no protective inner packaging.
Yes, you guessed it, once opened the lovely display box was creased and torn.
I could have requested a replacement but at the risk of none being left in stock or it just being damaged again so asked for a reduction.
They’ve given just £7 which is basically what they charged for delivery anyway.
Basically, Mattel targets collectors, but doesn’t really get what being collectors means.
They’re basically no better than Amazon for packaging and they do not understand or respect their target customers.

So they separated the shops, and they accept money from Europe, but you can no longer buy anything from the Europe shop as it’s almost empty.

No longer worth paying for a subscription if you’re in Europe
This hobby has been compromised.

They could stop selling to bots but they prefer to. Wish they'd go bankrupt. They won't get another cent from me although I've spent THOUSANDS of dollars last year.

Ordered in mid December. Contacted multiple times over the next 5 weeks-no product was ever shipped. Customer service response are all ‘canned’. Cancelled order through credit card company. Untrustworthy company. Mattel should be embarrassed to have this part of their company.

Mattel are no longer shipping to the UK from the USA. The new UK Mattel website has about 4 dolls, old stock that didn't sell well, for us to choose from. Thanks for that Mattel, you really know how to treat your loyal UK customers! Bearing in mind that I paid £10 to join the 59 club for exclusives, its a total disgrace. I will never buy anything from Mattel again.

Not happy. Was told I was getting two virtual cars. They're only sending out one paid for my shipping abide by all the rules and when you call in they're like oh well. It's not fair. Not fair at all

I placed an order for an item not yet made- at least 7+ months in advance. I had no notification during this time and only after I sent an email did I get it sent out.
There's another order I want to place (for a gift, and not available any where else) however for someone in the UK IT IS £59+£10 membership+ postage=£74.99. in the USA the item is $50 which if I could pay this, would only cost me £42! Talk about overcharging! I would still have to pay more postage but from previous experience it's not that much different! For such a big company, it's a disgrace!

If you're a U.K. based customer please do not even bother ordering from this appalling company.I placed and paid for an order on 26th November 2024 it's now the 12th January 2025 and no items have been delivered.The tracking link provided by Mattel is blank showing no updates as to where the delivery has been.Customer Service is farcical and laughable,they said they are sending another item out even though I've told them I no longer need it as it's too late but not surprisingly this 2nd delivery hasn't turned up either,So Beware!