Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... See more
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Review summary
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Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick deliver... See more
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Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged. Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there w... See more
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Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... See more
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Company details
Written by the company
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Contact info
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, United Kingdom
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.6
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivery on time
Delivery on time, delivery drivers took mattress upstairs and placed on bed base. All done very quickly and efficiently
October 17, 2025
Reply from Mattresses 365
Hi Joan,
Thank you for your great feedback! We’re thrilled to hear that your delivery was on time and that our drivers were able to set up your mattress quickly and efficiently.
We really appreciate you taking the time to share your experience and hope you enjoy many nights of comfortable sleep!
Thank you,
Mattresses 365
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Great service.
Easy on line ordering. Follow up call from Company to arrange delivery. Follow up call thereafter to check incase of delivery issue. No issues. Fast and efficient service. Polite, friendly staff. Delighted with the matress we bought.
September 22, 2025
Reply from Mattresses 365
Hi Shirley,
Thank you so much for your kind words! We’re delighted to hear that you found the ordering and delivery process easy and efficient, and that our team was able to assist you along the way. It’s fantastic to know you’re happy with your new mattress!
We really appreciate you taking the time to share your experience.
Thank you,
Mattresses 365
Poor experience
Poor experience
My wife is disabled and I have very recently had a heart attack so the delivery aspects of this companies service was very important to us - they performed to the letter of their website description but not to the spirit of the conversation i had with staff when trying to clarify our needs which we were assured would be met.
Mattresses were left standing in doorways and not unpacked which presented big challenges for us
If we had been in our 50's and fit and well none of this would have mattered hence my overall comment that the "experience" was poor.
September 30, 2025
Unprompted review
Reply from Mattresses 365
Hi Julian,
Thank you for sharing your feedback. We’re very sorry to hear about the challenges you experienced during your delivery, especially given your circumstances. We completely understand how important a smooth delivery is.
A member of our team did discuss that external couriers unfortunately do not provide unpacking services or take away packaging of new mattresses. We understand this isn’t ideal and can create extra difficulty, and we genuinely regret any frustration this caused.
Your comments are valuable, and we will continue to look at ways we can better communicate these limitations upfront in the future.
Thank you again for your feedback.
Thank you,
Mattresses 365.
Great service and delivery
September 8, 2025
Reply from Mattresses 365
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with our service and delivery. Your satisfaction means a lot to us — we hope you enjoy your new purchase! 💛
great mattress
September 10, 2025
Reply from Mattresses 365
Thank you so much for your review! We’re thrilled to hear you’re happy with your new mattress and hope it brings you many nights of comfortable sleep. 🌙✨
Thank you,
Kiran @ Mattresses 365
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Helpful staff who answer the phone
Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged.
Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there was not much room. They did in the end with no issues.
Haven’t slept on it yet, but feels firmer than a medium. Fingers crossed it is comfortable.
September 17, 2025
Reply from Mattresses 365
Hi Sharron,
Thank you so much for your kind feedback! We’re delighted to hear you found our team helpful, the packaging secure, and the delivery well-coordinated. We do apologise that the delivery couriers were hesitant about taking your order upstairs at first — as we use an external courier service, their policy is sometimes more cautious when access looks tight. We’re glad they managed without any issues in the end!
We hope your new mattress brings you many nights of comfortable sleep. Please don’t hesitate to get in touch if you need any further help.
Thank you,
Kiran @ Mattresses 365
Reply from Mattresses 365
Thank you for your kind words! 💙 We’re so pleased you’re happy with both our service and your new mattress. Wishing you many nights of great sleep!
Thank you,
Kiran @ Mattresses 365
Outstanding service
Ordered online and received a call within 30 mins as the system somehow auto booked a delivery date for a date that had already passed 🤷♂️.
Needless to say was asked when I'd like it delivered and was thanked for placing my order with them.
Just over a week and was delivered when stated. Full real time tracking on the day and a call 30 min prior to arrival. The delivery guys were polite and well mannered. All for the cheapest price Inc delivery I could find!! Would absolutely recommend and will definitely use again.
September 15, 2025
Unprompted review
Reply from Mattresses 365
Thank you so much for your wonderful review! 🌟 We’re delighted to hear you were happy with our service from start to finish. It’s great that our team could quickly resolve the delivery date issue and keep you updated right through to arrival. We’ll be sure to pass your kind words on to our delivery team too. We really appreciate your recommendation and look forward to helping you again in the future!
Thank you,
Kiran @ Mattresses 365
Delivery very quick and on time
Delivery very quick and on time , with two very pleasant guys bringing into our house .
September 5, 2025
Reply from Mattresses 365
Thank you for your review! 😊 We’re so glad to hear your delivery was quick and on time, and that our team made a great impression. Enjoy your new mattress! 🛏️
Best Wishes,
Kiran @ Mattresses 365
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Memory foam mattrass
August 7, 2025
Reply from Mattresses 365
Thank you so much for leaving us a 5-star review! 🌟 We really appreciate your support and are delighted to hear you had a positive experience with us.
Thank you,
Kiran @ Mattresses 365
Reply from Mattresses 365
Hi Su,
Thank you so much for your review! We’re thrilled you’re happy with your order. 😊
If you need anything else, we’re always here to help!
Thank you,
Kiran @ Mattresses 365
The price
The price, quality and delivery were excellent.Glad we chose them for our new mattress.
August 6, 2025
Reply from Mattresses 365
Hi Brenda,
Thank you so much for your kind words! 🌟 We’re thrilled to hear you’re happy with the price, quality, and delivery of your new mattress. Enjoy many nights of comfortable sleep, and we’re glad you chose us too!
Thanks,
Kiran @ Mattresses 365
Mattresses 365 Customer Services were…
Mattresses 365 Customer Services were amazingly helpful.
Unfortunately the supplier’s courier (DX) we’re, on this occasion, terrible. Communication/tracking was hopeless (advised between 0800 to 2000hrs). I was in all day, regularly checking on tracking updates - nothing. Finally at 1950 hrs there was a message saying that I had signed for delivery at 1000hrs. Untrue.
Mattresses365 were very understanding and polite. No quibble. They quickly arranged for a replacement to be delivered, which was prompt, and took up the courier issue with the suppliers. Very pleased.
July 12, 2025
Reply from Mattresses 365
Hi Trish,
Thank you so much for your kind words about our customer service — we’re really glad we could help and get everything sorted for you quickly.
We’re very sorry to hear about the poor experience you had with the external courier. That’s certainly not the level of service we expect from our delivery partners, and we’ve raised this with the supplier to ensure it’s addressed.
Your patience and understanding throughout were truly appreciated, and we're so pleased you were happy with the outcome in the end. If you need anything else, we’re always here to help!
Thank you,
Kiran @ Mattresses 365
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Genuine top quality item
I had previously ordered a mattress from a different supplier which they claimed to be a deep silk mattress . Unfortunately it wasn’t so I sent that back to the previous supplier and started looking again . As you can imagine I was very sceptical of what and who were claiming to be true suppliers . I came across Mattress 365 and gave them a call . I spoke to a lovely lady called Sue who assured me that they supply genuine Deep sleep mattresses . I placed the order and arranged for delivery 2 days later . Sue said to me this will come direct from Deepsleep themselves and that if I didn’t hear from them to give her a call back . I received my email confirmation and called Sue to tell her I had received it . She said if you don’t get a call in the morning of the delivery to call her and she will chase it . I did receive a courtesy text the night before giving me a two hour window and I also got a call from the driver 30 mins before they arrived. The mattress is a genuine Deep sleep mattress ( I know this as it’s labelled and is exactly like the ones my grandsons have at home) and was double wrapped and beautifully made . I’m super happy with the product and even more so with the fantastic customer service I received from Mattresses365
July 25, 2025
Unprompted review
Reply from Mattresses 365
Hi Sharon,
Thank you so much for your lovely review! We're absolutely delighted to hear that you're happy with your new Deep Sleep mattress and that the product lived up to your expectations after a frustrating experience elsewhere.
Sue will be thrilled to know her support made such a positive impression — she always goes the extra mile to ensure our customers feel confident and well looked after. We're also glad the delivery process ran smoothly and gave you peace of mind.
It's wonderful to know you're not only pleased with the mattress itself but also with the care and service you received from us. Thank you again for choosing Mattresses365 — we truly appreciate your trust and kind words!
Warm regards,
Kiran @ Mattresses 365
Reply from Mattresses 365
Hi,
Thank you so much for your kind words! We're delighted to hear you're very happy with both the mattress and our customer service. If you ever need any assistance, please don’t hesitate to reach out!
Thank you,
Kiran @ Mattresses 365
You get what you pay for.
You get what you pay for and this mattress is not great. I bought it as I needed a soft mattress. It’s not particularly soft and the springs are noisy.
On the plus side delivery was prompt and the mattress was well wrapped.
July 8, 2025
Reply from Mattresses 365
Hi Ann,
Thank you for your feedback. We’re sorry to hear that the mattress hasn’t met your expectations, especially regarding the softness and the noisy springs. We have tried to call you and also sent an email, but haven’t been able to get in touch. Please could you call us back on 1642 686365 at your earliest convenience, so we can discuss your concerns in more detail and see how we might assist you further? Your comfort and satisfaction are very important to us, and we want to make sure you’re happy with your purchase.
On a positive note, we’re glad the delivery was prompt and that the mattress arrived well wrapped. We look forward to hearing from you soon so we can help resolve this.
Thank you,
Kiran @ Mattresses 365
Mattress came on time it was carried…
Mattress came on time it was carried upstairs for us great night sleep prevailed
July 7, 2025
Reply from Mattresses 365
Hi Peter,
Thank you so much for your lovely feedback! We're thrilled to hear your mattress arrived on time and was delivered upstairs for you. Even better that you're already enjoying a great night's sleep – that's exactly what we like to hear! 😊💤
If you need any more help or have any questions, we're always here for you.
Thank you,
Kiran @ Mattresses 365
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Mattress arrived on time
Mattress arrived on time . Only had it for a week but we are very happy with it.
June 24, 2025
Reply from Mattresses 365
Hi Mrs Bowden,
Thank you so much for your lovely feedback! We're thrilled to hear your mattress arrived on time and that you're already enjoying it. Wishing you many restful nights ahead—please don't hesitate to reach out if you need anything at all!
Thank you,
Kiran @ Mattresses365
Disappointing after service
Initial communication was good. Asked for advice about delivery and was informed that the courier would give 30-60mins notice so decided to place order as cheaper than local delivery. However, when placing my order, i specified that I could only be available between 8am and 2pm. I took time off work and tracked the order. Frustratingly for an hour the van was in my area when I was at home. I was away from my phone for 30mins, after 3pm, only to be informed that I had missed delivery. The delivery company denied knowledge of the 2pm deadline. Don't know who to believe...my advice, support your local company or be faced with a £75 redelivery charge! Waste of my time!
June 18, 2025
Unprompted review
Reply from Mattresses 365
Hi Karen,
Thank you for your feedback, and we're genuinely sorry to hear about the frustration you experienced.
We’d like to clarify that while we do our best to accommodate delivery preferences, any specific delivery time requests (such as availability between 8am and 2pm) must be communicated directly to us, as couriers are not permitted to follow customer notes alone. If this information had been relayed to our team directly, we could have liaised with the courier on your behalf to try and accommodate the request, although it's important to note that specific time slots are not guaranteed and are always subject to the courier's route planning.
As outlined in our Terms and Conditions, if a delivery attempt is unsuccessful due to the customer not being at the address, we have to apply a re-delivery fee, which unfortunately is the customer's responsibility.
We do appreciate you choosing to shop with us and will continue to work hard on improving the delivery experience where possible. If you'd like to discuss this further, please don’t hesitate to get in touch with our Customer Care team.
Thank you,
Mattresses 365
Reply from Mattresses 365
Hi Simon,
Thank you so much for your kind words! We're delighted to hear you were happy with the price, service, and product. Your recommendation means a lot to us. We hope to see you again soon!
Thank you,
Kiran @ Mattresses 365
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