Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... See more
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Review summary
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Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick deliver... See more
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Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged. Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there w... See more
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Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... See more
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Company details
Written by the company
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Contact info
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, United Kingdom
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.6
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A to z all good
A to z all good, I received good response by Jen Miller.
Mattress good.
August 13, 2024
Unprompted review
Reply from Mattresses 365
Hi Volkan,
Thank you for your feedback! We're delighted to hear that you had a positive experience and I'll be sure to pass on your praise to Jen! We're glad to hear that you're happy with your mattress. If you have any more questions or need further assistance, feel free to reach out.
Thanks,
Kiran @ Mattresses 365
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Reply from Mattresses 365
Hi Pauline,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and that your new mattress arrived quickly and meets your expectations.
If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new mattress!
Thank you,
Kiran @ Mattresses 365
Item delivered in time frame given.
June 30, 2024
Reply from Mattresses 365
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great ordering and delivery experience. Your kind words mean a lot to us, and we're delighted that we could meet your expectations. We look forward to serving you again in the future.
Thank you,
Kiran @ Mattresses 365
very helpful during ordering
very helpful during ordering, also a great delivery experience. Top Marks.
July 9, 2024
Reply from Mattresses 365
Thank you so much for your kind words, Michael! We're thrilled to hear that you had a great experience with both ordering and delivery. Your feedback is greatly appreciated, and we look forward to serving you again!
Thank you,
Kiran @ Mattresses 365
Great communication and service
Great communication and service. Quick delivery and lovely product at a good price. Would highly recommend.
June 25, 2024
Reply from Mattresses 365
Thank you for your wonderful review! We're delighted that you enjoyed our communication, service, quick delivery, and the quality of our product. It's fantastic to hear that you found everything to be of great value. Your recommendation means a lot to us. We look forward to serving you again soon!
Thanks,
Kiran @ Mattresses365
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Great communication and service
July 5, 2024
Reply from Mattresses 365
Thank you so much for your kind words, Paul! We're thrilled to hear that you had a positive experience with our communication and service. Your feedback motivates us to continue delivering our best. We look forward to serving you again in the future!
Thanks,
Kiran @ Mattresses365
Delivery arrived when stated
Delivery arrived when stated, well packed and the delivery team were really helpful. Would purchase again. Thanks
June 27, 2024
Reply from Mattresses 365
Thank you so much for your positive feedback! We're thrilled to hear that your delivery arrived on time, was well packed, and that our delivery team provided helpful service.
Customer satisfaction is our top priority, and we're delighted that you had a great experience with us. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you again for choosing us!
Kiran @ Mattresses 365
Excellent prices, arrived on time and very satisfied
Arrived as expected, excellent price and service
June 20, 2024
Reply from Mattresses 365
Thank you, Eileen, for your wonderful review! We're thrilled to hear that you found our prices excellent and that your order arrived on time.
Your satisfaction is our top priority, and we're delighted that our service met your expectations. We look forward to serving you again soon!
Thank you.
Kiran @ Mattresses 365
fast delivery ,it was £100 cheaper than…
fast delivery ,it was £100 cheaper than our local shop , theirs was a 3 week delivery window , this was free delivery (local charged £30) and arrived in 3 days , mattress looks good and comfy but hasnt been slept on yet
May 16, 2024
Reply from Mattresses 365
Thank you for your fantastic review. We're delighted to hear that you were pleased with the fast delivery and competitive pricing. It's great to know we could save you both time and money.
We hope you enjoy your new mattress and find it as comfortable as it looks. If you have any further feedback once you've had a chance to sleep on it, we'd love to hear from you!
Thanks,
Kiran @ Mattresses 365
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Reply from Mattresses 365
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our service and that we met your expectations. Your recommendation means a lot to us. We look forward to serving you again in the future!
Thanks,
Kiran @ Mattresses 365
Let down by delivery
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promised day, then reinstated but without at any point, any indication of when it might arrive. Despite my best attempts to get some rough idea both by phone and text l was simply left waiting in all day. I eventually received a call from the delivery men when 30 minutes away at 5.30 ish.
May 3, 2024
Reply from Mattresses 365
Hi,
We're pleased to hear that you're satisfied with your new mattress. However, we're deeply sorry to hear about the inconvenience you faced with the delivery process. Please accept our sincere apologies for the delay and the lack of communication regarding the delivery timeframe.
It's important to note that delivery is managed by an external company, and although we aim for a smooth and timely service, it's evident that we didn't meet expectations on this occasion. We understand the frustration caused by the cancellation and subsequent lack of updates on the delivery status. This falls short of the level of service we strive to provide.
Please be assured that we take your feedback seriously, and we will be addressing this issue with our delivery partner to ensure better coordination and communication in the future. Your experience helps us identify areas for improvement, and we are committed to making the necessary adjustments to prevent similar incidents from occurring again.
If you have any further concerns or feedback, please don't hesitate to reach out to us. We value your business and want to ensure your complete satisfaction.
Thanks,
Kiran @ Mattresses 365
Excellent service and product purchased…
Excellent service and product purchased appears to be great value for the money paid
April 10, 2024
Reply from Mattresses 365
We're thrilled to hear that you had an excellent experience with us! Providing top-notch service and offering great value for our products are priorities for us, so it's wonderful to know that we've met your expectations. If you have any questions or need further assistance with your purchase, please feel free to reach out to us. We appreciate your feedback and hope to serve you again in the future!
Thanks,
Kiran @ Mattresses365
Reply from Mattresses 365
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be great, with fast delivery and clear communication throughout the process. Providing excellent service and ensuring timely delivery are top priorities for us, so we're delighted that we could meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
Thanks,
Kiran @ Mattresses365
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Great service, friendly staff, everything went smootly even exact delivery time.
Great service
March 15, 2024
Reply from Mattresses 365
Hi Susan,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that everything went smoothly, right down to the exact delivery time.
Our team works hard to provide excellent service, and it means a lot to know that it's appreciated. We hope to have the pleasure of serving you again in the future!
Thank you,
Kiran @ Mattresses 365
Great communication
Great communication, good price and item delivered on the day they said with no issues whatsoever.
March 20, 2024
Unprompted review
Reply from Mattresses 365
Thank you so much for your positive review! We're thrilled to hear that you were satisfied with our communication, pricing, and the timely delivery of your mattress.
Providing a seamless experience with no issues is what we strive for. Your feedback means a lot to us and helps us to keep improving. Looking forward to serving you again in the future!
Thank you,
Kiran @ Mattresses 365
Easy straight forward website
Easy straight forward website. Can’t wait to receive my mattress purchased from here in the past for my son and returned to purchase the same mattress for myself.
February 20, 2024
Reply from Mattresses 365
Thank you for leaving such a positive review! We're delighted to hear you found our website easy and straightforward to use. It’s fantastic to know that your previous purchase for your son was so satisfying that you've decided to return and purchase the same mattress for yourself. We're confident you'll love your new mattress just as much!
We can't wait for you to receive your order and enjoy the comfort of your new mattress. Should you need any assistance or have any questions in the meantime, please feel free to reach out. We're here to help!
Thank you again for choosing us and we're thrilled to have you as a repeat customer and look forward to serving you again in the future.
Thank you,
Kiran @ Mattresses365
It’s a gorgeous bed
It’s a gorgeous bed, I love it! They always responded quickly to emails. There was a hiccup with the collection of my old bed but they rectified it quickly. All in all, I’m a very happy customer
February 26, 2024
Reply from Mattresses 365
Hi Victoria,
Thank you so much for your wonderful review! We're over the moon to hear that you're in love with your new bed and that you were satisfied with our prompt email responses. Our team is dedicated to ensuring a smooth and enjoyable experience for our customers, and we're glad we could quickly resolve the issue with your old bed collection.
If there's anything more we can do for you in the future, please don't hesitate to get in touch. We hope to have the pleasure of serving you again!
Thank you,
Kiran @ Mattresses365
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Promised next day delivery and would…
Promised next day delivery and would remove old mattress and did neither, rude delivery men, couldn’t even wipe their feet before entering house. Very poor, will not use again.
January 24, 2024
Reply from Mattresses 365
Hi Richard,
I'm very alarmed to read your review. I am sorry about the service which you received.
The Next Day Delivery issue was a website glitch. Next Day Delivery is offered on a selected number of items which we hold stock of, unfortunately the mattress you purchased wasn't viable for this. You should have received a disposal, did you attempt to contact our customer service department regarding this on the day of delivery as I don't have any record of any contact.
The Delivery service used is an external courier, I do apologise for this and can assure you a report will be passed onto the Courier themselves.
Once again I do apologise for the service received, we take feedback seriously and will endeavor to put procedures in place to ensure a seamless customer experience going forward.
With best regards,
Dean @ Mattresses 365
I’ve not yet received my order so could…
I’ve not yet received my order so could you please let me know when it will be delivered thank you
December 11, 2023
Reply from Mattresses 365
Hi Mr Ahmed,
I can see from your order that you chose Monday 8th January 2024, as your chosen delivery date and the mattress was delivered on Monday 8th.
If you require any more assistance, please don't hesitate to contact us on 01642 686365 and a member of the Customer Services team will be more than happy to assist.
Many Thanks,
Kiran @ Mattresses 365
Reply from Mattresses 365
Thank you for leaving us this wonderful review and awarding us 5 Stars! It's greatly appreciated.
Many Thanks,
Dean @ Linthorpe Beds
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