maulirituals.com Reviews 28

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have ordered time & time again from Mauli Rituals - the products are pricey but you totally get what you pay for. Beautiful products that work. I suffered from over 2 years of peri-menopausal ac... See more

Rated 5 out of 5 stars

Am surprised at the low rating for Mauli - I placed my first ever order last week. Received the products yesterday, however the spray on the dry oil doesn't work, it is visibly damaged. When I con... See more

Company replied

Rated 2 out of 5 stars

Ingredients in the supreme skin face serum appear to have changed recently. The smell is now unpleasant where previously it was lovely. I’m disappointed that having contacted the company to enquire ab... See more

Rated 1 out of 5 stars

Didn’t think I would be providing a negative review since I’ve purchased items from Mauli Rituals before with no issues. However was highly disappointed after purchasing the Kansa Face massage dome.... See more

3.3

Average

TrustScore 3.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Expensive water...not oil

Hello ..I bought the W perfume oil and although it did smell nice it literally faded immediately...I had another perfume oil that was too strong so I decided to mix them together...the strong perfume oil sunk straight to the bottom of the bottle...which tells me the W is mainly water !!
Oil floats!!!!

February 27, 2026
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hi Victoria,

Thank you for your feedback. I can confirm the perfume is 100% oil and contains no water, which is also proven in your comments about mixing W with another formula. Oil sits on top of water not on the bottom as water has higher density to oil.

Regarding your comments about strength of fragrance, we appreciate the scent might not be as strong as conventional perfumes but that's because we use 100% essential oils with no chemicals and zero unnecessary additives.

If you reach out to socialbutterfly@maulirituals.com we would be happy to arrange a return for you.

Team Mauli x

Rated 1 out of 5 stars

⭐☆☆☆☆ Very poor after-sales service – stressful and disappointing experience

Very disappointing experience.
My order arrived in a damaged box with multiple items missing. Despite providing photos and raising the issue immediately, I was put through a lengthy investigation process and made to go back and forth with customer support. This was a birthday gift for my wife, and the delay completely ruined the occasion.

The handling of the issue lacked urgency and customer care. I expected far better from a premium brand. Sadly, I wouldn’t recommend based on this experience.

January 10, 2026
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hi there, Thank you for sharing this feedback.

We do however have to highlight that in this case there was unfortunately no evidence provided to suggest there was any damage to your parcel. The courier was also able to confirm that your parcel was delivered in tact.

Despite this, as a goodwill gesture we offered to replace all the items you said were missing from your parcel, but you refused this.

I understand you were frustrated that we took a few days to look into this, but its important that we take these cases seriously and properly investigate with both our fulfilment centre and our courier.

We're sorry you didn't have the experience you were hoping for but if you do decide you would like us to replace the missing products, we would be happy to honour this.

With a wish for your wellbeing,
Team Mauli

Rated 1 out of 5 stars

Shop not open

Was told that their kensal rise shop is open till 5 pm but when i arrived at 1618 there was no one around and no response when i tried to ring the intercom. Dont open a shop if you cant adhere to your own opening hours..

February 4, 2026
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hi Philip,

Thank you for sharing this feedback with us. We completely understand your frustration and have taken your comments onboard and amended our open times.

We sincerely hope you will pop by again between 10-4 so we can welcome you and give you the experience we strive for.

With a wish for your wellbeing,
Team Mauli x

Advertisement
Rated 3 out of 5 stars

The hair products are not for everyone

The hair products are not for everyone. I give 3 starts because the products arrived in time with a nice box but the shampoo and conditioner a big waste of money is like throwing to bin 74£. The shampoo left my hair very greasy and I had to was my hair the next day again. Tried to use them separately for over 2 weeks, same result used. I even tried to leave a review on their website about my experience and I wonder how come was never posted. Maybe they prefer having only good reviews!

September 27, 2025
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hi Ana, Thank you so much taking the time to share this feedback with us.

We are so sorry to hear your experience with our shampoo and conditioner didn't live up to expectations. We would love to put this right. Could you email socialbutterfly@maulirituals.com so we can what we can do?

Lastly, I want to assure you we always appreciate honest feedback and never try to hide this from our customers. I will look into why your review was never published on our site - thank you for bringing this to our attention.

Team Mauli x

Rated 5 out of 5 stars

body wash, shampoo, conditioner & beard oil

i have started using the hand & body wash but on the body only including the shampoo and conditioner alongside the beard oil. i went to an evening party and i was complimented on my fragrance. i did not wear any cologne or aftershave as i would normally. the subtle aroma of the body wash stays around for the entirety of the day and the beard oil smelt lovely. on-top of that, great customer services. i broke the head off the body wash as it slipped out of my hands and onto the marble floor and i reached out to mauli rituals and they shipped a replacement almost instantly! brilliant. will be buying again for sure.

August 19, 2025
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

This means the world to us, thank you so much for sharing your experience. We can't wait to see you back again soon. Team Mauli x

Rated 5 out of 5 stars

Amazing customer service and truly…

Amazing customer service and truly incredible products that smell divine!

August 6, 2025
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hello Amrita, Thank you so much for taking the time to leave your review. It means the world to us to us to hear how much you love our products. We hope to continue making you happy and providing you with the moments of self care you deserve. Team Mauli x

Rated 1 out of 5 stars

Total waste of money

This product (brow oil) was a complete letdown & a total waste of money. Over 6wks of use & zero effect on my brows. Yes it smells nice but that's it. It's also very greasy & as a result it can cause spots around the brow area.
In addition the roll on dispenser isn't right for the purpose - to get the oil out you have to tilt it while rolling - but then too much comes out while applying- this leads to way too much on the skin & product wastage. The metal roller is also hard & uncomfortable to roll across the brow area.
Def do not recommend & will not be buying any Mauli products in the future as a result of this experience.
Feeling conned.

July 25, 2025
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hello PB, We are really sorry to hear our Brow Oil didn't live up to your expectations but we are so grateful to you for sharing your feedback - we will pass this onto the relevant team. We are passionate about creating results-driven self care rituals and so we would love to put this right and perhaps match you to a different product that might be better suited. Please do send us an email socialbutterfly@maulirituals.com so we can rectify this for you.
Thanks so much, Team Mauli x

Advertisement
Rated 5 out of 5 stars

Surprised at the low rating

Am surprised at the low rating for Mauli - I placed my first ever order last week. Received the products yesterday, however the spray on the dry oil doesn't work, it is visibly damaged. When I contacted Customer Service, I got a really helpful response (Gita) within the hour who has promised to send me a replacement item.

So, though I can't comment on the actual product just yet, I have found the customer service experience excellent up to now. I will revisit this with a product review when I receive the new item. The second item I ordered is a gift so can't comment on that just yet.

June 24, 2025
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hello Julie, We are so pleased to hear you were so well supported by Gita and glad we were able to rectify this issue for you. We are a small team but we work hard to create the best possible experience for everyone. I hope now you are able to use the product that you love it as much as everyone else does! Don't hesitate to let us know if you need anything else. Team Mauli x

Rated 5 out of 5 stars

Facial serum a cut above the rest..

Second time I have experienced these luxury products, this time the face serum and the Vata Massage oil. Packaged with a clean look, using high quality ingredients, with the top notes of rose and frankincense giving it a long lasting aroma that is also beneficial for mature skin care. Each product invites you to enjoy being in the present moment, each packed with the Mauli sacred thread which is associated with nurturing, self care and protection. A nice touch, as spending a moment applying the luxury items at the beginning and end of day becomes a ritual for mindfulness. On a practical level, both oils are non greasy, light, and packed with pure ingredients.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand. I’ve used their shampoo and conditioner for the last three months and my hair is so much thicker and fuller. I have tried a lot of different products on my hair in the past and since having children my hair has been weaker and thinner, this product has genuinely transformed it - will be sticking with these products in the future.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

A Sublime Scent

Purchased the 'Sundaram and Silence' candle from Mauli Rituals. The high end price was worth every penny. The sublime scent of sandalwood with jasmine undertones gave a really nice ambience to my room. I use it when meditating or just to create a sense of peace. Even the packaging was crafted with care.
Loved it!

May 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Adore this brand and everything they…

Adore this brand and everything they stand for. The most gorgeous products that are part of my every day rituals (especially the brow oil and serum.) Their grow strong hair oil with the kansa comb massage tool is my every Sunday night go to. Timeless x

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Highly disappointed.

I absolutely adored the Supreme Skin Hydrating Mist I had bought last year. It was my number one beauty product. It not only looked beautiful, but the light, rose scented mist spritzed onto the skin perfectly and left my skin glowing and hydrated.
I waited so long for it to come back in stock and immediately ordered another bottle.
Completely shoddy experience.
The bottle has changed, including the nozzle which now sprays onto the skin like a water gun toy.
The rose scent is barely there and quite honestly I may as well be blasting a water gun on my face!
I hate to say this but I genuinely feel ripped off.
I don’t know what has changed recently with Mauli or why but I won’t be purchasing from them again. Very disappointed.

May 10, 2025
Unprompted review
maulirituals.com logo

Reply from maulirituals.com

Hi Jessica,

We are so sorry to hear of your experience, that is absolutely not the standard we hold ourselves to and we take your feedback seriously.

If you email erin@maulirituals.com, we would love to put this right.

Team Mauli x

Advertisement
Rated 1 out of 5 stars

I’ve paid almost £57 for a bottle of…

I’ve paid almost £57 for a bottle of body oil I ordered it and paid for delivery the following day
That happened on the 6th of feb
It shows delivered but never received it
I’ve tried getting in contact with the company no one bothered to get back to me
I’d never recommend buying from them
Such a disappointment and over £60 short plus the stress of sending multiple emails in hope of receiving the item….

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Chemical reaction to hair

Spent 200 as a treat to myself used the bath salts hair is now very discoloured in one patch that hit the water! There advice when I sent photo and asked them to look into it was could I use it as a foot soak!! Agreed I could return the order but I would need to pay postage costs as they don't usually allow refunds. I am very dubious about ingredients used in their products after this. And very disappointed in the aftercare

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Mauli Rituals Kansa Face Massage Dome - wood started peeling away after one use ( cheaply made)

Didn’t think I would be providing a negative review since I’ve purchased items from Mauli Rituals before with no issues. However was highly disappointed after purchasing the Kansa Face massage dome. After using the item once ( using the Mauli facial serums and following instructions) the wooden handle part already chipped/peeled away, leaving dry pieces in my hand. Wrote the company an email straight away providing evidence pictures and although they provided store credit, I may comment this item does feel to be cheaply made and considering the high cost price tag, not worth the cost.

November 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look