Mavis Tire - Freeport Reviews 23

The manager and the team are always professional and helpful.

Great customer service. Great pricing I highly recommend Mavis Discount Tires.

WARNING!! Don't trust them.
Updated complaint: watched real mechanic diagnosis problem and put piece that mavis lost back in my car with my own eyes up close and the engine light is gone. $28 for part and 60 for labor and im good. I feel sorry for anyone going to freeport Mavis.
First complaint: They lost part of my Oil Filter housing cover while they were doing an oil change on my car and it started a bunch of engine issues. They also refused to take responsibility for it. The store manager Eric is very unprofessional and makes up random stuff about certain cars, Mercedes Benz , when he knows nothing about high end cars. Eric lied and said he was there for the job on my car, but he forget that he told me he was at physical therapy during that time. He also forgot that I waited for my car. 1) They didn't put enough oil in my car so the oil warning came on so I had to go back to them .2) The engine light came on as soon as I left so I had to go back to them again. 3) They don't have Knowledgeable staff on site and they don't have proper equipment at the store so I had to drive to two different locations to get the engine light reset because according to a female worker who was not a mechanic, " nothing was wrong with my car." 4) Eric put the oil change under a different car of mine which shows a lack of attention to detail and he got mad when i asked him to correct it. He started saying he wasn't a robot and yelling that im nitpicking. I guess putting work done on wrong cars is normal here. 5) Eric is like a ticking time bomb over the phone yelling when he gets frustrated which shows he has no customer service training. He will get mad at you for him and his workers mistakes. I'll definitely see them in small claims court if I find out further damage was done to my vehicle as a result of their work.
Stay for away!! Listed pic 1 is missing the $28 housing piece with rings that goes in middle of filter. Pic 2 is the piece i had buy.
Serious lack of supervision here. I even went back and asked them to check the trash for the part so i wouldn't have to buy it again, absolutely no accountability there. Female worker at desk doesn't know anything, she could of easily looked up the problem just like wantagh Mavis did and saw that both problems are related to said oil change that they did. No effort and pure laziness. 6)They also got the floor dirty.
Thank you Eric, I definitely won't be back and will spread the word about your shop, "50 Percent Off, 4 hour Oil Change Nightmare" is the name of this true story.
*I ALSO HAVE A VIDEO OF WANTAGH MAVIS MANAGER SAYING THAT LOW OIL WILL TRIGGER THE CAM SHAFT ENGINE LIGHT*

Got me in and out very quickly. The staff there is exceptionally polite and professional. Jobs are always well done in this Mavis.

Darren at the counter was great overall service was a 10/10

Technicians are friendly, service is fast and reliable. Exceptional all around.

DeAngelo honored my appointment time and ensured that the service that I had requested was performed quickly. Very friendly and efficient.

Excellent customer service by Deangelo and staff 👏 👍

Quick and efficient- very knowledgeable. I would recommend to all customer looking for Excellent in service for your vehicle

The techs at the shop were terrific! I had a problem with the car and Sean, Jordan and the other techs helped me immensely. As it turned out the next day I blew my tire and they were able to replace my tire. They are professional and extremely friendly. Very good service.

The store staff was professional and respectful. Information about my vehicle was provided in a way that I understood.

Walked in on a Sunday and got flat fixed and tires rotated within 45 minutes. Pleasant and professional. Cost was very reasonable.

Great service,

Went in first thing in the morning, received my oil change, all was done within the hour, Sean (at Freeport location) had my car ready.
Thank you I’m very happy.

I brought my car into Mavis at opening on a Sunday morning. My concern was my front brakes, possible low brake fluid and also needed an oil change. The service at this location to me by far is the best! They explain everything to you and even tell you Ma’am your car is FINE!! Thanks for the oil change guys!! 😂

Sean was extremely helpful and knowledgeable. I always go to Mavis because they know what they're doing and I trust them! Fast service helps too!

Did not have to wait long in being helped. They had my tire in stock so it was quick and easy.

Very friendly, they told me it would take and hour and they delivered with in this time frame. Also not a bad price

Mavis was quick and efficient. Complete professionals all around they have a great team and I’m definitely going back there. I’d recommend them to anyone.

Ive always had an excellent experience here! Thank You Giovanni and Takisha you were professional and quick!