I requested change of ownership for a business and the request went through smoothly. I had heard that there might be delays and a alot of back and forth and document requests but that wasn't the case... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Having dealt with Laurence @ Maxen Power I can say 100% he has gone above and beyond to help resolve the outstanding situation with The Commercial Hotel (Uppermill) and he is a great asset to Maxe... See more
Company replied
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is n... See more
Company replied
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help. He is a truly great ambassador for his company.
Company replied
Company details
Written by the company
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Contact info
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, United Kingdom
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
Dealt with Ethan, was nothing but hassle and one of the worst suppliers i have ever been with wouldn't recommend them to my worst enemy.
April 16, 2026
Unprompted review
Reply from Maxen Power
Hi,
I am very sorry to hear that you were not satisfied with our service. This is not the standard of service that we strive to provide, and I feel bad about this. I have raised this as a priority for our team to investigate this and address your concerns as soon as possible. Our support representative will be getting in touch with you to offer you assistance regarding your concerns. We would like a chance to improve and make things right for you!
Best regards,
Ansel
Thank you since have start using them I…
Thank you since have start using them I pay less bill. Thanks you. Ali was very helpful
April 16, 2026
Unprompted review
Reply from Maxen Power
Hi,
We are so glad to know that you are happy with our assistance. Our support representative will be glad to know that his help was appreciated. Your satisfaction is our top priority, and we will always be here to help.
Best regards,
Team @ Maxen
Customer service
I have been with maxen power for last 3 years and customer service is very good also I had phone call today from them to offer me a better deal for next year to secure I’m not paying extra for next year and Lawrence from customer service was very helpful thank you from Autentico
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
Three years is a long time, and we really appreciate the loyalty from everyone over at Autentico. I am glad our support representative reached out and offered your assistance. We are always here to help whenever you need us.
Best regards,
Team @ Maxen
Difficult
It was really difficult to get invoices. I asked for invoices from the support email address in the first instance without response. It was only after sending a message to 'complaints' with 'formal complaint' as the subject in the email that I got a response.
April 14, 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
I am really sorry that you felt the need to leave the negative review for us. We always strive to provide the best service, and it makes me sad that you are not satisfied. I want to help you, and as soon as I received your review, I conducted an internal investigation. There might have been a delay in processing your request as we like to be thorough while handling verification processes, and I apologise for that. As soon as we received a confirmation, we processed your request. I would still make sure your account manager calls you and addresses any concerns that you may have.
If you still have any unresolved concerns, please write us at escalations@maxenpower.com so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to improve.
Best regards,
Ansel
mr hassan the best man on maxen power
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
It means a lot that you took the time to highlight our support representative’s efforts. He is a key part of what we do here, and hearing that he hit the mark for you is exactly what we like to see. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Good customer servise .specialy account…
Good customer servise .specialy account manager helped me too much.thanks
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
We are really pleased that your account manager was able to take the weight off your shoulders. Having that direct support makes a world of difference for a business. We are glad to have you with us!
Best regards,
Team @ Maxen
It's was very good it's good in…
It's was very good it's good in business move and switch suppliers it's was great
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
Moving a business is stressful enough, so I am really glad we could make the energy switch one less thing for you to worry about. Should you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
I have had good service so far from…
I have had good service so far from Amazon Power, would recommend agent Laurence.
April 15, 2026
Unprompted review
Reply from Maxen Power
Dear Stevie,
Thank you for taking the time to leave a positive review. We always strive to provide the best service for all our customers, and if you need any assistance in the future, we are always here to help.
Best regards,
Team @ Maxen
Haseeb paracha is a great ambassador for his company.
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help.
He is a truly great ambassador for his company.
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
We appreciate you taking the time to leave a 5-star review! We always aim for that 'extra mile' service, and it is great to know our support representative delivered exactly that. All the best and thanks for the support!
Best regards,
Team @ Maxen
I made a switch for the electricity…
I made a switch for the electricity supply to Maxen power and everything was really smooth. Komal has been great in supporting us during all the process. I highly recommend it.
Thanks
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
It means a lot to know you would highly recommend us after your experience. Our support representative will be so happy to hear that her help made a difference during the transition. We are looking forward to looking after your electricity supply from here on out.
Best regards,
Team @ Maxen
Aina was very helpful though out call …
Aina was very helpful though out call which i was happy with keep up the good work
April 15, 2026
Unprompted review
Reply from Maxen Power
Hi,
It means a lot to hear that you are satisfied with our service. We are pleased our support representative could get everything sorted for you during the call. So happy to have you with us, and we will always be here to help.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear John Hamilton,
That is so good to hear! We are really pleased you are happy with the service so far. We try to keep everything running as smoothly as possible for our customers, so it is a win to know we have hit the mark for you. Should you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Reply from Maxen Power
Hi,
Thank you so much for the kind words! We love hearing that we have hit the mark for you. Knowing that you would highly recommend us is the best reward the team could ask for. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Maxen always try to help my business.
Maxen always try to help my business.. hoping they can lower my pkw as requested… Lawrence is working on this. 14th April 2926
April 14, 2026
Unprompted review
Reply from Maxen Power
Dear Nigel,
So glad to hear you are happy with the support so far. It is good to know that you were well assisted, and I will make sure our support representative knows to keep you updated. Thank you for your support and we will always be here to help.
Best regards,
Team @ Maxen
The customer is good recommended to…
The customer is good recommended to others
April 14, 2026
Unprompted review
Reply from Maxen Power
Hi,
Really pleased to hear you are happy with the service. We aim to keep things as straightforward as possible, so it is a boost for the team to get a recommendation like this. We are always here to help whenever you need us.
Best regards,
Team @ Maxen
I am having a great experience with…
I am having a great experience with Maxen Power. My company’s name is MF Pizza LTD. Great customer service. Highly recommended
April 14, 2026
Unprompted review
Reply from Maxen Power
Dear Majid Farooq,
We know how fast-paced things are for businesses, so we are really pleased we could make your experience with us a smooth one. Thanks for the recommendation and for trusting us with the energy for MF Pizza LTD. We are happy to have you on board!
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Asim,
That is so good to hear. We try to make sure everyone gets the help they need without any hassle, so we are really pleased you found the team so helpful. Thanks for taking the time to leave us a positive review.
Best regards,
Team @ Maxen
I have a good experience with maxen…
I have a good experience with maxen power as hombre barber limited
Thanks you Lawrence
April 14, 2026
Unprompted review
Reply from Maxen Power
Dear laatabi Aatif,
It makes us glad that you are happy with us. Our support representatives always go the extra mile to help out. Thanks for trusting us with the energy for Hombre Barber Limited, and we will always be here to help whenever you need.
Best regards,
Team @ Maxen
Thanks for maxen power to me installed…
Thanks for maxen power to me installed new electricity meter as new customer on my shop at g82 1ll but im happy to seitch my supplier to another company
April 14, 2026
Unprompted review
Reply from Maxen Power
Dear Paria Ardalani,
So glad to hear that the process went smoothly. We aim to make the onboarding process as smooth as possible for all our customers. We are always here to help whenever you need us.
Best regards,
Team @ Maxen
Very happy with the service and would…
Very happy with the service and would recommend anytime
April 14, 2026
Unprompted review
Reply from Maxen Power
Dear Allah Ditta,
We are pleased to hear you are happy with everything. We aim to keep the service as reliable and straightforward as possible, so it is a win to know that you are satisfied. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
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