maxer.com Reviews 

Once again, Maxer (on this occassion Joyce O'Callaghan) has responded promptly and extremely helpful to my query. I know and am very confident that Maxer's service is beyond doubt.
Many thanks to Joyce and to all the team

I can not thank those guys enough - provided help immediately inspite of a night time during Christmas days. Problem solved in timely and efficient manner, thanks again for your effort and professionalism. Have a Happy New Year!

Maxer always respond promptly to any issues that arise, would recommend them!

Prompt reply from Joyce to an issue and it was resolved rapidly.

Excellent support service. Straightforward assistance in language I can understand from a human being and not a chat assistant.

Excellent service, fast response and problem resolved, thank you!

They always respond quick and prompt. wih detailed technical informations regarding the solutions.

I'm glad working with them!

I received a very quick, clear and friendly response which immediately resolved a security issue that I was having.

A seamless integration from our other provider combined with a much fairer pricing model. Highly recommended!

I've been with Maxer for almost 10 years. The consistency, friendliness, response time and desire to help has been tremendous, always.

We started with Maxer (then Spiral) several years ago. As a small site in Australia, we have grown, and the support offered by Maxer has been immediate and helpful on every occasion.

As someone who isn't very technically-minded, to have access to the chat-help is invaluable, particularly when there are issues with the site that I would normally panic about. I've learnt over time that those on the helpdesk (big shout out to Peter) have a great handle on all issues, and will go above and beyond to save a lot of headaches, time, and effort.

The website is my livelihood, and Maxer understand this, working to find immediate solutions when things go awry.

This alone keeps me as a satisfied customer. I'm not going anywhere - sticking with these blokes. Thanks

As usual sterling service, I have been with this company since 2001

Maxer has once again handled an email issue for us quickly and professionally. Time after time over the last number ofyears, they’ve proven themselves to be top notch. I've been trusting Maxer with my clients' websites for many years. While we’ve tried other hosting companies, none have matched the level of support Maxer delivers. Their team consistently goes above and beyond, and have highly skilled and experienced staff on their their support team. They're always courteous and genuinely dedicated. By far the best hosting company we've worked with. Their hosting service is rock-solid — we never encounter downtime or interruptions. Truly impressive.

The best company I've ever delt with for
Sales, tech support and general help.
I pointed out I was a novice and they've been extremely helpful.

Thanks so much 🙏
A.

I was their customer for many years. I used to use SpeedySparrow at first, but they sold their web hosting service to Maxer years ago. I guess they failed because they had a problem with invoicing, sending old invoices to their customers. The owner was not a bad man, though. For a while Maxer has maintained the price from SpeedySparrow, which was a little high in the first place. Then Maxer raised their prices. That was when cPanel tried to raise their cPanel prices.

The price was already a little too high, but then they raised their already high price. But my websites there was not receiving high traffic. My two websites there got only a few real human visitors a day, not counting bots. That was my limit, no, beyond my allowable limit.

If their server were fast, it might have compensated for the price, but their server was a little slow, even compared to cheaper web hosting services. I did not need a particularly fast server in the first place. Paying several dollars a month means nearly a dollar for each real human visitor. So that was too much.

Support was fairly good, I must say. However, it was an economic nonsense to use their slow but steady expensive server for low traffic websites.

If they lowered prices by half or minus two thirds, I might even return. I am sure that would not happen.

Really good, efficient customer support.

I've asked for help with problems in the past and have barely had time to look for a reply before someone has fixed it.

Would thoroughly recommend.

Problem resolved quickly

I've been a loyal Maxer (nee Spiral customer) for eight years. But my recent experience has now led me to consider other hosting companies:

Early this month, for the first time ever, I received automated cPanel warnings that my site was almost at its full month bandwidth limit. At which point, it was implied, my site might be automatically cut off for the remaining three weeks of the month.

In response I submitted a top priority support request to Maxer under the title “Is my website under attack?”

In (pretty short order) I received the response that my traffic logs showed traffic from AI scraperbots, especially one in particular. And suggested that I might want to add several lines of code to my Apache .htaccess file on Maxer’s server in order to limit this bot.

Drawing upon 30 years experience as a webmaster (including 10 years installing and configuring web-severs) I WAS able to safely install that code, which cut off that bot within the hour.

But with that reprieve, and again drawing on the above experience, I began to analyze my server logs. Where I found, over the course of the entire preceding week, that that bot had accounted for one quarter of a million successful hits on my site.

But that huge surge of traffic, from a single easily identified and well known bot, had produced no automatic warnings from either cPanel or Maxer.

Further, digging into cPanel, I found that there was no way of configuring cPanel to send a warning of exceptional ONGOING traffic. Instead it offers only warnings when the ACCUMULATED monthly bandwidth reaches a contracted limit - presumably then prompting an automatic shutdown (or severe throttling?) for the balance of that month.

But further, in researching that particular AI bot, the very first websites I was directed to focused on how this bot’s identity could easily disguised (via only a few lines of added code) to let it pass as a well known search engine bot. Meaning that, while the suggested Apache access code HAD stopped that bot’s traffic within the hour, it masters could now easily disguise their bot and renew their attacks at any moment.

So I sent another note to Maxer pointing out that because I had in no way left my site open to such a attack, I assumed that even if my site did now exceed its bandwidth limit it would NOT be shut down. To which I received the response:

"I’ve increased the bandwidth limit for this month from 200 GB to 300 GB. Please monitor your bandwidth usage over the coming days and ensure it returns to normal levels. Keep in mind that the bandwidth statistics in cPanel can be up to 24 hours out of date. If any specific user-agents are causing excessive traffic, I recommend blocking them. While I’ve been able to increase the limit on this occasion, please note that future increases may not always be possible, and a fee may apply if the issue continues.”

In other words, now avoiding a shutdown or fee would be entirely upon my shoulders.

cPanel and Maxer software SHOULD have spotted unprecedented, massive, single user traffic my website NOT after a full week (when it was near being shut down), but 5-6 days before that. At which point corrective measures could have been implemented LONG before the site approached its final (shut down?) bandwidth limit.

Further, the solution to blocking this well known AI scraperbot should have been implemented rapidly by, if not cPanel, at least by Maxer. Rather than leaving it to a single user who was able to implement an ad-hoc solution ONLY on the basis of unusually long and deep experience with web servers.

With the net result that, having now done everything I could do (without excluding legitimate search engines and users), I am still wide open to renewed attack by that bot after a simple disguising name change.

And I am on my own.

Very positive with this company, we had a problem recently on our site and contacted support and they handled it very well.
We have no hesitation in recommending this company to any prospective customer.
Thanks

Warmblood Studbook of Ireland recently switched all our hosting requirements and domain registrations to Maxer. Their expert technical and customer service staff migrated our homepages and email service seamlessly with no downtime. We find Maxer’s staff to be very helpful and highly competent.