maxer.com Reviews 

418
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that inquiries and complex technical issues are consistently answered promptly, thoughtfully, and thoroughly without ever requiring frustrating follow-up questions or unnecessary clarifications. Reviewers emphasize that staff members are incredibly helpful, highly professional, and readily accessible whenever technical assistance is required for their websites. People deeply appreciate the genuine technical expertise and efficient problem-solving capabilities provided by the team during every single interaction. Consumers consistently praise the highly reliable servers, straightforward processes, and smooth overall service that make managing multiple domains and hosting packages entirely effortless.

What people talk about most

Service

People report positive experiences with service, consistently praising the outstanding, prompt, and... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Staff

Clients share satisfaction on staff, highlighting a professional team that provides prompt, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting instant or prompt replies that sort out... See more

Website

Users describe ambiguous interactions with website features, expressing satisfaction with hosting performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had to use another Hosting company to help out a business. I was shocked by the delays in their response and the paucity of their support messages. I am spoiled by Maxer. They are outstandi... See more

Rated 5 out of 5 stars

I've been a customer for nearly 10 years and have gradually moved all my websites over to Maxer. Their service is excellent and their tech support second to none - very speedy responses, always helpfu... See more

Rated 5 out of 5 stars

Many Web service providers simply see their clients as Cash Cows that need to be Milked on a regular basis... but thankfully this is NOT the case with clients of Maxer.com I have been a Ver... See more

Company replied

Rated 5 out of 5 stars

I am a happy customer for some years now. Always responsive, always supportive. Recently, with a Wordpress core exploit, they helped me out by solving my problems. Helping out every step of the... See more


Company details

  1. Web Hosting Company

Written by the company

Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond. We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise. We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted. Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(418)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Connecting problems

I was very quickly contacted and the process diagnosed and a solution given.
They were totally professional and I would have no problem in recommending them to anyone.

October 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent reseller hosting & domains

I have used Maxer as my reseller hosting provider for over 15 years. I can't speak highly enough of their products (quality/pricing) and especially their support. Peter and the team have always been nothing but great to deal with and are always willing to go above and beyond to help with any technical issues. Highly recommended!!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Maxer support were fantastic

Maxer support were fantastic - we had an issue with our Wordpress installation admin system redirecting in an infinite loop, so we reached out to the Maxer support team and they came straight back with a configuration for CloudFlare that fixed our issue and got us straight up and running. Excellent support and service :+1:

October 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent Maxer

I have been with this firm for over a decade and they’re absolutely excellent. Personnel are very proficient always come back to you - on the phone if necessary and you never have to wait very long for them to sort an issue out. Not that there are many issues at all in the time we’ve been with them.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

I have been with Maxer for over 10…

I have been with Maxer for over 10 years and have always been extremely happy with them. Whenever I have had to contact them, they always reply fast and with clear instructions if I have to do anything myself which I really appreciate since I often struggle to understand the technical side of websites. The FAQs on their website are also extremely clear and easy to follow. If I ever had a problem understanding something or doing something myself, they were always more than happy to help me.

September 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Prompt reply

Prompt reply
Always a suggestion and help to solve an issue
I know they will help me or suggest a solution. No matter what happens.
Thanks

September 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional Technical Support from Maxer

Our company recently encountered an issue with our website, and are pleased to say that the technical support team, particularly our tech agent Stefan, handled the request with remarkable efficiency, promptness, and professionalism.

We would like to extend their heartfelt thanks for the outstanding assistance received!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Maxer's excellent technical support

Maxer's technical support team provides a great service as part of my hosting plan (through which I manage several sites running MySQL databases). While I can fix most common or routine problems myself, I have found their responses to my occasional requests to solve more complex issues truly excellent. When you submit a support ticket, they respond very promptly and work hard to resolve the difficulty within hours when possible, and always communicate with patience and courtesy.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!!

A upgrade to MariaDB was necessary for our forum. We have had no disruptions and everything is working fine. My compliments and many thanks for this service.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Always on and always helpful

We've had our business site with Maxer since they took over from the company we were originally with. In all that time we've had no problems with the service. Uptime has been exemplary and support has been second to none, speedy, never condescending and always fixed.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service!!

Excellent customer service!!

Any problem or question I have is answered in a swift manner and detailed explanations are given even to the non technical customer.

If you are looking for a solid web hosting provider with stellar customer support - look no further!

July 24, 2024
Unprompted review

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