Everything was respected by Maxima, the only thing is that we are waiting a long time for the delivery... Customs clearance process, courier service... We have been waiting for about a month.
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I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine. The refrigerator not getting cold already after a year and the entrance (where the door... See more
Company replied
we bought a meat grinder for 500euro and it stopped working in 2 weeks. **UPDATE** Well, i wouldn't have believed you if you told me that Maxima takes these reviews so seriously, but they do! I wa... See more
Company replied
The technical team is answering very fast and helped me, thank you. The Dachser transportation cost is very very expensive. We have a carrier at a very good price but the goods are not palletized (e... See more
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Company details
Written by the company
With more than 50 years of experience, Maxima is a trusted name in the professional kitchen & hospitality sector. We provide durable, safe, and innovative kitchen equipment that can easily handle intensive daily use. Our products meet the strictest European quality and safety standards and are fairly priced. This way, we combine quality with affordability. What makes Maxima different is our dedication to customer satisfaction; we make people smile! Our in-house sales and support team is ready in 14 languages to provide fast and expert advice and service. We also have our own technical department and warehouse, so customers can always rely on quick solutions and reliable spare parts. Our core values, teamwork, professionalism, commitment, resourcefulness, and energy, form the foundation of everything we do. They guarantee not only high-quality products, but also a smooth purchasing experience and long-term partnerships. Today, customers in more than 80 countries trust Maxima. With a wide product range, excellent service, and continuous innovation, we make sure our partners and their customers can always count on us.
Contact info
Nijverheidsweg 23A, 3641RP, Mijdrecht, Netherlands
- 0297 253 969
- info@maxima.com
- maxima.com
4.1
Great
5K reviews
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5-star service and products
This website is perfect! Navigation is easy, good description.
Delivery is fast and carried out by very serious company.
All 3 equipment I have purshased are very good quality. I would definitely advise this website!
April 17, 2025
Reply from Maxima
Good afternoon Mr FRANCOIS,
Thank you for your positive feedback!
We’re glad to hear that you’re happy with the website, the delivery, and the quality of the products — including the hot dog warmer. We really appreciate you taking the time to share this with us.
If you ever need anything else or have questions about your equipment, we’re always here to help!
Kind regards,
Team Maxima
What I have bought
What I have bought - works. I dont need anything else.
Nice people on the phone :)
March 26, 2025
Reply from Maxima
Good afternoon Mr Georgiev,
Great to hear that you like the 8 liter dough machine and that the contact with our customer service was pleasant 😊. We wish you a lot of ease of use and pleasure with your purchase!
Kind regards,
Team Maxima
Great customer help and service
Very happy with my mixer, great customer help for delivery advice. Aground good product and service!
March 26, 2025
Reply from Maxima
Goodafternoon mr,
Thank you for your positive feedback! We’re delighted to hear that you’re happy with your planetary mixer and that our team could assist you well with the delivery process.
It’s always great to know our product and service meet expectations. Enjoy using your new machine, and feel free to reach out if we can help you further.
Best regards,
Team Maxima
Reply from Maxima
Dear Mr. or Mrs. BERNARDA JAKOFČIČ,
Thank you very much for your great review!
How nice to hear that you are so satisfied – and that you call us a great online store. We really appreciate that! We will continue to work hard to provide you with the best possible service and quality.
Should you have any questions or need anything in the future, we will of course be happy to help you.
Kind regards,
Team Maxima
Reply from Maxima
Good afternoon Mrs Chiem,
Thank you for your feedback! We're glad to hear that you find the blender easy to use. As for the noise, powerful blenders can indeed be a bit loud due to their high-speed motors. If you have any questions or need any tips on usage, feel free to reach out.
We appreciate your purchase and hope you enjoy your blender!
Best regards,
Team Maxima
I will order again
I have ordered several times, equipment is high quality, spare parts are available, customer service is good. Any issues have been quickly resolved.
March 10, 2025
Reply from Maxima
Good afternoon mr Nevzorovs,
Thank you for your trust and repeated orders! We are happy to hear that you are satisfied with the quality of our equipment and service. We hope you enjoy your fondant roller and display fridge, and we look forward to serving you again in the future.
Best regards,
Team Maxima
Overpriced Products and Terrible Service – Avoid!
Title: Overpriced Products and Terrible Service – Avoid!
We have purchased multiple items from Maxima for our business chain, but their service has been nothing but disappointing. Their products are significantly more expensive than competitors—sometimes up to 30% higher! We recently discovered that one of their products is available from a sub-supplier at 30% less, yet they refused to price match.
To make matters worse, the fridge we just received had a dent on the side. We reported it within 10 minutes of delivery, clearly stating that the external packaging was intact, meaning the damage must have occurred before shipping. Despite this, Maxima is trying to avoid responsibility instead of resolving the issue.
If you’re looking for reliable service and fair pricing, I highly recommend choosing another supplier. We certainly will in the future!
March 11, 2025
Unprompted review
Reply from Maxima
Dear Egil Johansen,
Thank you for your review! We appreciate your feedback.
We have reviewed your report and will have your question regarding the order reviewed as soon as possible. As soon as we have an answer, we will send you a private message with additional information.
We apologize for the inconvenience. We will contact you as soon as possible.
Kind regards,
Team Maxima
We try to develope a relation ship…
We try to develope a relation ship selling some goods from you.
February 26, 2025
Reply from Maxima
Dear ALEXANDRA POTCOAVA,
Thank you very much for your wonderful review! Your positive feedback means a lot to us.
We strive to build a strong and lasting relationship with you, where you have the opportunity to successfully sell a wide range of goods. Together we work towards growth and long-term success.
If you have any questions or requests, please do not hesitate to contact us. We are always here for you!
Kind regards,
Team Maxima
HORRIBLE !! just escape from them !
I tought I could trust with company.
But just a shame !!!
Their double FRYER is dangerous. The levels of oil are indicated in 2 different places, but they are not correct !
So if you fill the oil, following the 1st mark, it shows you that there is not enough oil to reach the minimum of the 2nd mark. So you fill more. Result?? Bowling oil splashing all over ! and going into the electronic components. So machine is dead. And they REFUSE to garantee it. OK, I send it to the technical center : yesterday, They sent it back to me.... The button of the temperature, before, was close to the body of the machine. Now it's like 3 cm higher !! So any liquid can now enter the electronic parts without any effort !! A SHAME !!! How do you recruit your technicians???? How can they send back a machine and say "it's ok i'm satisfied with my work". It's a pity I cannot put a picture; i would have done it with so much pleasure!!! Just go away from this company
February 22, 2025
Unprompted review
Reply from Maxima
Bonjour madame Pelle,
Nous sommes vraiment désolés que vous ayez eu cette expérience avec notre service.
Nous avons examiné l'élément chauffant que vous avez renvoyé et avons conclu qu'il y a une oxydation à un endroit où cela ne peut pas être causé par un débordement d'huile (bien au-dessus du réservoir). Nous avons également partagé ces photos avec vous. Cette oxydation a probablement été causée par un nettoyage avec beaucoup d’eau.
Concernant le niveau d'huile. Si vous remplissez l'huile entre les lignes min et max, l'huile ne doit pas dépasser ce niveau.
Concernant le bouton légèrement en avant, cela s'est probablement produit pendant l'expédition, nos excuses pour cela. Vous pouvez facilement repousser cela vous-même.
Cordialement,
Team Maxima
Good prices, bad assistance
Good prices, but they are destroyed by much expensive costs of delivery.
About reparations and warranties: very very bad assistance, they don't consider the item crashed in a few week.
January 15, 2025
Reply from Maxima
Dear PROFESSIONALI S.R.L.
Thank you very much for your review and sharing your experience. We really appreciate your feedback.
We are happy to hear that you find our prices good, but we understand that you found the delivery costs high. We are also sorry to hear that you are not satisfied with the support regarding repairs and guarantees. This is of course not the experience we want to offer our customers.
We will forward your comments directly to the relevant department and you will be contacted shortly to discuss this further.
Thank you again for your feedback, and we hope that we can find a suitable solution together.
Kind regards,
Team Maxima
Reply from Maxima
Dear Anrej Juršič,
Thank you very much for your great review! We really appreciate that you took the time to share your experience with us.
Great to hear that you found our service very fast and easy. We do our best to ship orders quickly, and it is nice to know that this went well.
Thanks again for your trust. We will be happy to help you again in the future!
Kind regards,
Team Maxima
Very good !!!
December 17, 2024
Reply from Maxima
Good afternoon Mr. Bagges,
Thank you for your positive review.
We really appreciate it.
It's great to hear that everything is to your liking.
We hope to have you as a dealer for a long time to come.
Kind regards,
Team Maxima
Reply from Maxima
Good afternoon Mr. Bogdan,
Thank you for your positive review.
Good to hear that you are happy with the crossknife.
We hope you will continue to enjoy it.
Kind regards,
Team Maxima
Prompt delivery of a Maxima 7 liter…
Prompt delivery of a Maxima 7 liter mixer on December 13. Since its first use, the device during kneading has a recurring squeaking sound which the technical department's evaluation downgraded. I completely disagree with their response. It is unacceptable for a device that is advertised as quiet to produce such a strong sound and for the technical evaluation to consider it normal. The delivery of a device that proves problematic from its first use requires its immediate replacement.
December 18, 2024
i need help, someone contact me!
I have bought some products from this company before and everything went amazing. But now i want to resolve a problem that happened with a purchase i made recently and i don´t get a single reply. I bought a planetary mixer that i want to cancel to buy a more expensive one. they told me they will send me the price difference so they can replace the mixer i paid for. But for some reason they send me the full price for the new mixer. And now nobody is answering my emails or phone calls. i´m affraid of them sending me the mixer as i don´t want it. i need help!
**Solved
December 24, 2024
Unprompted review
Reply from Maxima
Dear Mr. Lucas Clemente,
Thank you very much for your review. We have received your message and would like to inform you that a colleague has already contacted you.
Today an email was sent with a payment link for the difference in price. As soon as the payment has been made, the new correct machine can be sent to you.
If you have any questions about the email, we advise you to respond to it. Our colleagues will then contact you as soon as possible to help you further.
We look forward to your response and wish you a nice day!
Kind regards,
Team Maxima
Everything went wrong with the vertical…
Everything went wrong with the vertical freezer.
We have a small tavern in the Central part of Portugal (@tavernadesantar) It is always super important to properly administer time and resources.
Recommendation from our experience: Always make the transport company open the box of large equipment before leaving. I did not, and received a vertical freezer in super bad conditions. Although I informed Maxima about a visible, veey beaten and broken part, I did not open all the box, waiting for correct handling to locate it in our tavern.
When I finally opened everything, I was sad to find out that the damage was more than I could imagine. Immediatelly sent pictures.
Since then, I am struggling for MAXIMA to do what should be the logical and proper solution regarding this problem.
I have already lost sales and will lose more. As I already have frozen products inside the freezer, they say I first need to return it to receive a new one.
So I would lose all the frozen products and would not be selling any while I wait for the new one (the tima they write on their sales page is not true...it takes x3 time)
Also, they do not want to pay for the handling of returning the broken freezer (although it works, the light is broken to pieces, many of the internal plastic parts are in pieces and the outside beaten and deformed in several parts). If they had technical support in Portugal, I would keep the freezer but they do not have any!!!
Also they wont respond for the handling of re-locating the new one. I had to pay 3 people to handle it with care. That is why I did not open all the freezer at once. To protect it. Never ever imágenes the bad state of the freezer.
So, I am suppossed to lose a minimum of 1,500 euros in products and lost sales and 200 euros for handling.
I hope MAXIMA understands and responds considering all these issues and that usually all their customers are bussinesses that cannot afford closing and losing products, sales and time. Specially in Christmas and New Year!
November 13, 2024
Unprompted review
Reply from Maxima
Dear Juliana Prats,
Thank you very much for your review. We are very sorry to hear that the machine was received with damage.
Our data shows that we have already been in contact about this. Our logistics department offered a discount at the time, together with the necessary spare parts to replace the defective parts. In addition, an exchange of the entire machine was also offered.
We fully understand that you opted for the discount on the article at the time, given the fact that you could not do without the freezer. This is an option that we often offer in these types of situations. Due to the distance of the delivery, this was a practical solution for you. The parts and the compensation were then processed and sent to you.
We later received a new message from you stating that the machine did not work properly after "turning it on" and that in this case you wished to exchange it. This is of course still possible. Colleagues have already sent you an e-mail about this with further details.
It is important to note that the previously awarded compensation must be refunded, as in that case we will proceed with a 1-on-1 exchange. However, we first pick up the defective equipment at your address, once the defective equipment arrives at our warehouse we will send you the new freezer.
We have not yet received a response to the previously sent email, which means we have not yet been able to continue this process.
We would like to receive your response to the previously sent email, so that we can pick this up for you and initiate the next steps.
Unfortunately, we cannot change the shipping time, as this is done via the logistics process and the travel time depends on the transport planning.
We hope to hear from you soon, so that we can handle this further.
Kind regards,
Team Maxima
Reply from Maxima
Dear David Feher,
Thank you very much for sharing your experience with us. Your opinion is of great value to us, because it helps us to improve our service.
We are very happy with your positive feedback and the fact that you have taken the time to share it with us.
If you have any additional questions or comments, please let us know. We are always here for you.
Kind regards,
Team Maxima
Planetary mixer - black - MPM7
I am very pleased, the product and delivery were just perfect.
December 5, 2024
Unprompted review
Reply from Maxima
Good morning Mr. Kudriasov,
Thank you for your positive review.
It's great to hear that everything went well. We hope to see you back on our webshop soon.
We hope you enjoy your planetary mixer.
Kind regards,
Team Maxima
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