Maxis Reviews 

The internet always blanks out recently for no reason. The modem and the mesh all indicates the working lights but this just keeps happening. Even if i restart the router or unplug the router for a few min and plug it again, it will happen again after a few hours.

Dear Maxis / CEO

way back in 01/12/2013 I have paid an international roaming deposit of RM300/- with your company. I made a request for refund as now I am purchasing roaming package for convenient case. i was told that as my account is still active, your company could not accede to my request for a refund. Can you please enlighten me whether I should "de-activate" my account with your Company by changing service provider then only I can get my refund back.

**Extremely disappointing customer service — 3 hours wasted with almost no progress**

My experience with the customer service agent was extremely frustrating and, quite honestly, a complete waste of my time.

I spent **approximately 3 hours** trying to resolve what should have been a relatively straightforward issue. Instead of making meaningful progress, the conversation consisted of **endless waiting, repetitive and unhelpful responses, and links that did little or nothing to actually solve the problem**.

The biggest problem was the lack of effective assistance. I was expecting the customer service agent to understand the issue, provide clear guidance, and help move the case toward a solution. Unfortunately, that did not happen. I kept receiving responses that felt generic and unproductive, while I was repeatedly directed to different links or resources without getting a clear answer or a practical resolution.

After spending three hours, I was essentially **no further forward than when I started**. That is incredibly frustrating, especially when a customer has already invested a significant amount of time trying to get help.

Customer service should make things easier, not turn a simple problem into a three-hour ordeal. If an agent cannot resolve an issue immediately, I understand that some situations may require escalation or additional investigation. However, there should at least be a clear sense of progress, ownership of the issue, and useful communication. In this case, I experienced none of that.

**PURE CRAP AND A COMPLETE WASTE OF TIME.** If you are looking for efficient and useful assistance, I would strongly recommend avoiding this customer service route. Based on my experience, it resulted in **hours of waiting with almost nothing accomplished**.

Very disappointing experience and a serious waste of a customer's time.

During the relocation of my internet, I went to the maxis store to be told that I could book a relocation until 3 days before. I thought giving a month’s notice would allow for a definite date for transfer. The maxis centre assured me it was not necessary.

Then after checking all the steps with the agent a month prior explaining my wife who holds the contract would be away I was told it was not a problem. As predicted, it was a problem.

My wife contacted customer services daily, sharing all the requested evidence to support the transfer. Each message, replied “we will expedite this”, “we are transferring to a dedicated department” and for over a month this continued. Paying full price for a service not being provided. Finally after much arguments the day came for install and no notification came other than the appointment. When calling maxis after the scheduled time we were told “the appointment has been cancelled, have not been informed?”

After a further rescheduling and multiple delays from our 9:30am appointment THREE workers arrive at 11am. Makan makan is clearly a necessary stop over scheduled appointments.

The three workers then proceeded to look at each box they brought like it was the first time seeing it.

The plug and play of the WiFi box is second nature to any adult now. Scanning the qr code and adding the data could be completed by my 5 year old yet it took 3 “trained adults” 20 minutes to even open the box or app.

The insult of paying for a service made me want to cancel and never see maxis again.

The clear incompetence of all workers added it.

The sheer rage that I would need to pay out the entire contract to cancel it fuelled this further especially when they are in breach of contract at failing to provide the service I had paid for, for over a month!!!

I cannot trash this company enough to come close to how truly awful they are.

⭐ 1 star

Very disappointing network coveraged so much weak. Sometimes there is almost no signal at all, making mobile data and calls difficult to use.

I hope Maxis will improve the signal. I have been very disappointed with the service.

Worst experience ever,
Agar main is maxis company ka malik hota
Toh review dekhte turant fibre connection band kar deta
Aur company hi off kar deta
Worst network ever
zero star award goes to maxis hotlink

Who gave you permission to change my line? I never accepted this line or agreed to switch my account. Who authorized this change?

I have always used a prepaid line and I recharge only 40 every month because that's my choice. No one has the right to change my prepaid line to a postpaid line without my knowledge or consent.

Now who is going to pay this postpaid bill? This is completely unacceptable and highly unprofessional. Someone in your customer service made a serious mistake.

I want a full explanation immediately and I want my line changed back to prepaid as soon as possible. I never gave my approval for this change.

Dear Maxis Customer Care / CEO's Office,
I am writing to express my deep disappointment and frustration regarding the lack of response to my previous emails concerning my unresolved billing dispute and the CTOS record associated with my Maxis account.
Despite numerous follow-ups, I have yet to receive any substantive update or resolution. It is extremely upsetting that this matter has been left unresolved for such a long period without any meaningful communication from Maxis. As a customer, I expected a much higher standard of service and accountability.
I have consistently maintained that I dispute the outstanding charges on my account. I requested the termination of my service and the correction of the billing due to what I believe are inaccurate and excessive charges. However, while this dispute remains unresolved, my account continues to be reported to CTOS, which has negatively affected my credit profile and my ability to obtain financial facilities.
I once again request that Maxis take immediate action to:
Fully waive all disputed outstanding charges under my account.
Immediately remove the CTOS record associated with this disputed account while the matter is under investigation.
Provide written confirmation once the waiver and CTOS removal have been completed.
Explain why my complaint has remained unresolved despite my repeated follow-ups and escalations.
This ongoing delay is causing me unnecessary financial hardship and emotional distress. I respectfully request a written response within three (3) working days from the date of this email.
Should I continue to receive no response or an unsatisfactory resolution, I will have no choice but to pursue further escalation with the relevant authorities, including Malaysian Communications and Multimedia Commission, and consider any other remedies available to me regarding the disputed charges and the CTOS reporting.
I sincerely hope Maxis will take this matter seriously and provide an immediate resolution.
I look forward to your prompt reply.
Yours faithfully,
Shathees

bad experience! i just want to download e-invoice for the payment that i made. but the request are oftenly been rejected. wtf.

If i can put zero star i will.
Use Maxis you call out nobody can hear you.
Even you call their Helpline, their agent cannot hear you too. Before you call through, try 10 times their 123 cannot detect 3 & 5 which needs to reach their agent. The robot will say cannot detect anything. You keep ress 3 they say you exceeded your tries goodbye.

Very bad experience from buying cell phone from Maxis App store. They do not keep up their words even the information spelled out in the contract of purchase phone.

The moment you receive the new phone delivery, you will get the bad news notification via sms that the free 3 months phone protection and extra package of Device Care Plus program that you signed up won't be given to you anymore.

Called the Maxis hotline 123, the operator requested me to buy the coverage on myself outside or deal with AIA directly simply because the phone amount has exceeded the protection plan. They were the one who offered this services, hence it does not make any sense at all to upset customer last minute.

Totally no reputation despite what stated in the contract of purchase agreement.

Stay out with this telco unless you want to experience what i am facing.

I don’t usually do this, but I have to say the whole process has been really frustrating. Every time I call customer service, a different staff attends to me and I’m repeatedly asked to relodge the complaint/request again/go to centre.

I have followed all the instructions given, yet there has been no proper resolution so far. Please note that this issue has been ongoing since 4 days ago, and despite the unresolved matter, I still need to bear/pay the bills for these past 4 days.

After nearly nine years as Maxis customers, we recently migrated from postpaid to prepaid. Unfortunately, the migration was clearly not handled properly, because we are now unable to log into the Maxis app at all. That means we cannot manage the account or even perform basic top-ups, which is a serious issue.

My partner visited the Maxis Centre TTDI branch hoping to get assistance, since it is the closest Maxis outlet to our home. The experience was incredibly frustrating.

The staff showed absolutely no willingness to take ownership of the issue. No one tried to contact technical support, no one called a colleague, no one escalated the problem, and no one even seemed interested in finding a solution. The attitude was basically: “We don’t know, go somewhere else.” It honestly felt like every employee was working in isolation with zero communication or teamwork.

What makes this worse is the feeling you get as a long-term customer watching a shop full of employees who appear completely unable — or unwilling — to help. After years of paying for Maxis services, it is extremely disappointing to be treated like an inconvenience instead of a customer needing support.

A customer service centre should exist to solve problems. This branch did not solve anything.

Bad line, very shit line, if can,
don't want use

Service bad
Line bad

The wifi in my neighbourhood WAS okay initially, but for the last 2 weeks the quality and speed has just diminished completely, almost to the point where it feels like we are being completely scammed. Maxis said that they didnt detect any service disruptions either, so they were of no help.

Wish i could give negative review - worst phone company i've used in the last 35 years. Horrific customer service and very troublesome app/line. Constantly getting charged for things i didn't purchase and getting line barred for no reason. KEEP AWAY

if there was zero I will give you that

My encounter with MAXIS is really sour in 2005. I remember walking into Maxis TTDI and waiting to speak to the manager about why my bill chalked up to 1000 over in a month or two- to this the manager kept defending that I have to pay. I terminated the line after my attempt to discuss with the Manager back then proved futile. He was just sweeping it under the carpet and with that I closed my account somewhere early 2005 with actual usage of a few months only. Now in 2026 I am being pestered by bad debt collectors over the same matter.

Back in the day the manager was doing a daylight robbery and this thing crops up in 2026?
Madness. I disputed but no action was taken and I want this disturbance from your outsourced collectors to stop. I will put this matter on google review otherwise and name the said manager who didn't act upon this matter in 2005.
I am a good paymaster for DIGI who has provided excellent service for past 25 years and hold several accounts with them. Please stop this harassment on a faulty internet service that chalked up thousands of RM within a month or two back in that time.
rubbish manager at Taman Tun Dr Ismail and rubbish service! Clear this!

Happened to travel to TH. I needed Roaming for 1 call in TH. The next day received notification that I was automatically subscribed to a 1GB roaming pass. As I do not need more roaming I do not want to pay for a service I am not using. Called Maxis to disable the TH roaming and told them I will ask for another TH roaming when needed. Account was automatically deducted with no way to reverse it. If this issue can not be fixed within 3 days I will look for another telephone provider.

Frankly, I am very disappointed with Maxis Fibre’s service. After 18 months of being your customer, I experienced a disconnected fibre cable which caused a complete internet interruption. Although my call was answered quickly, the follow-up action was extremely slow. I reported the issue on the first day, but no technician was arranged immediately. On the second day, I was told to call again just to schedule the appointment. The technician only came on the third day.

This is unacceptable. An issue like this should be resolved within 24 hours, not dragged on for three days. The delay clearly shows poor coordination and lack of urgency in handling customer problems. Because of this experience, once my contract ended, I decided to terminate the service immediately. I expected better from Maxis.

I am very disappointed with Maxis internet service, especially during weekends. This is the time when most people are at home and actually need to use the internet, yet the connection becomes extremely slow and unstable. Pages take forever to load, videos keep buffering, and online games are almost impossible to play.

It feels like the network cannot handle the number of users during peak hours, which should not be happening with a major service provider. We are paying for a certain speed, but we are definitely not getting what we pay for on weekends.

Maxis needs to improve their network capacity and ensure consistent performance, not just during weekdays but especially during peak times. Reliable internet is not a luxury anymore — it’s a necessity.