SELLERS BEWARE-They'll force used and damaged returns on you
SELLERS BEWARE - you will be forced to take back used and damaged items
They will force you to take back items the buyer used and returned.
I was a seller with Maxretail for over a year. Recently they forced me to take back an expensive pair of boots as the buyer claimed they had a dent on the toe. I provided photos showing the boots were brand new and perfect when they left my possession. They didn't care and proceeded with forcing me to take back these boots I had not shipped damaged. Despite my many protests and the proof provided, they still charged me for the return and shipped me back the boots. Upon receipt, I did an unboxing video and took several photos. Upon opening the box on camera, the boots showed clear signs of wear: white spots on the foot of the boots, dirt on the soles, signs of wear on the heels and tissue paper taken out of the feet of both boots. I reached out to them and provided photos of the stains and dirt and they still didn't care.
Shame on you MaxRetail! You would rather do a seller dirty than do the right and fair thing.
Reply from Maxretail
Hi,
Thank you for sharing your feedback and we are very sorry to hear about your experience.
At Max Retail, we take situations like this seriously, especially when an item may have been returned in a different condition. We want to make sure this is reviewed thoroughly and resolved fairly.
We’d appreciate the opportunity to look into this further. Please reach out to our team at support@maxretail.com with your order details, and we’ll investigate right away.
Best,
The Max Retail Team