MaxSold Reviews 1,351

Treated decorated disabled handicapped buyer with disrespect and dishonor in front of other buyers at pick up location when called out over an incorrect scam listing in Webster, NY.

As a seller, we used the MAXSOLD managed sale. It was a terrible experience and never again. The overall work was poor quality - the pictures for cataloguing was blurry and had flashes, the descriptions of items were incorrect with grammar and spelling mistakes. We needed to micro manage the entire thing. Even then, our requests to correct the mistakes were not done properly!

When the team came over to photograph, it seemed like they got lazy over a period of time as the images got worse and worse. We did so much of the work in the end, the $2000 fee was a complete waste of money. Alot of our comments on the items were not included and the number of emails asking they to correct the work was appalling. DO NOT used MAXSOLD managed service.

Dear MaxSold Support,

I’m reaching out regarding the fees applied to my auctions. Due to a misunderstanding about your fee structure, I’ve lost valuable items, nearly gave them away for free, and still owe money. When I signed up, I was told the fee was 30%, but I was not informed about the $300 minimum fee, which has caused significant financial and emotional distress.

I value MaxSold as a platform and want to continue working with you in the future, but I kindly ask you to review my previous auctions and adjust the fees to 30%. This would help restore my trust and allow me to confidently participate in more sales.

Thank you for your understanding and support.

Sincerely,
Andrii Zelenchuk

I won an auction on Maxsold for a porcelain vase and wood stand. I paid for it and made an appointment to collect it. The vase was described as Antique Japanese. I am an antique dealer specializing in Asian porcelain and stands. It was obvious from the Maxsold photos that the vase was fraudulently represented as antique (it was modern, and worth very little). The wood stand however was authentic, and worth $200-300. ie, I won this lot for the valuable wood stand, NOT the fake Japanese vase. My pickup appointment was at 10am (the first available pick up time). I was first in line, and the first person picking up (I got there early, and the line formed behind me). The seller then told me they had given the stand to someone else by mistake (pretty hard when I was the first in line!). They then tried to pass me off with the fake vase. When that didn't work, they admitted they realized I probably won this lot for the stand (apparently they recognized my name). I got scammed on Maxsold. This scam is simple. A worthless and valuable item are listed together on Maxsold. If the auction lot sells for a lot of money, then you get both. If it goes for a low price, then you are offered the worthless part only. I left the worthless vase with the seller. This scam cost me an hour of my time driving back and forth, plus the time bidding on the item. Plus the time dealing with Maxsold to try and get my money back. The only reason Maxsold gets 1 star, is because there is no option for Zero.

There website says that if a I'd is placed in the last 2 mins it will reset and extend the bidding. It did not do this for the item I was bidding on. I reset the page constantly in the last 2 mins to make sure I was still winning. At the 11 seconds left mark it informed me I had been out bid. I went to make a new bid. The website went to an error page and I lost my item ni don't ever plan to use there service again and based on many review sites I'm not alone in this experience.

Have purchased many things in the past with little or no problems , but yesterday was a disaster. Found the place per their map, could not find any parking spot let alone one with wheel chair access. There was no sign out front identifying this building as the correct spot, no sign inside the location. It was closed, no staff, no owner, until some one called Maxsold, when the owner came he was not prepared, he also had a different time on his sheet that he showed me, day light saving time I assume. He asked all to be patient and need about 20 minutes to get ready, I had another event to pick up as well, which put me behind, not pleased in the least . Extremely poor planning.

Just the worst customer service. Asked to pick up something in an earlier time slot so my son wouldn't miss class. Refused. Just 45 minutes earlier. Zero flexibility. Will not purchase from again. There are plenty of estate sales out there who are more accommodating.

I used MaxSold to find items for my hobby. They had a very good website but the changed logo and since that day it is very hard to log in their website. I have to insert my username and password several times to finally get into my account. I send several e-mails but they don't know what to do so I give up. Regarding pickup, it is usually done by senior people and I didn't experience any issue related to pick up

Incredibley rude support staff on site at pick ups. Intolerant and abusive.

Untrustworthy, treated disabled handicapped buyer with extreme disrespect at pick up time, yelling and flipping out over a slight issue with one of the six lots we purchased. We were told to Inform seller about the issue by MaxSold!! The site was NOT handicapped accessible, as required under Federal ADA Laws, so a lawsuit is pending against the sellers Loyal Helpers, LLC, Rochester NY and MaxSold Company LLC!!

Their site went down when all the auctions in my area were closing. Users were unable to login, see any of the auctions or bid. The next day, support said their site in fact had an issue, and "sorry for any inconvenience", but do nothing to right the wrong. The auctions should have been extended noting that a ton of folks were not able to even access the website. Instead, they let only a few users bid, prices were most likely lower for items, and they never sent a message out to the community. Both the bidders and sellers got screwed, and MaxSold is "sorry for any inconvenience". I will be using other sites moving forward as this one can not be trusted. Looking at other reviews, this is evidently an on-going issue which the company will not address.

BEWARE! MaxSold has been having website issues for months and are not doing anything about it. They advertise an open auction (bidding continues until it stops) however, this in NOT the case. The auctions typically end approx 10 minutes before the scheduled time and you are not able to place a bid or change your bid. This is bad for both sellers and buyers because if you get outbid on an item within the last 10 minutes, you have no way of increasing your bid (or placing a bid if you have not done so). In my case (more than once), I have been notified that I have won an item, only to "refresh" my screen and find out that I was outbid. MaxSold's response - keep refreshing your screen. HOW RIDICULOUS! This is actually criminal for sellers because they are not getting what they could for the items that they are selling. MaxSold is hired to do a job that THEY ARE NOT DOING - items are not getting sold for top value due to this glitch in their website. They have been aware for MONTHS but have not fixed the issue. BUYERS AND SELLERS BEWARE!

Horrible customer service.

God forbid you ever get a misrepresented item or have an emergency and miss the pickup time or anything else goes wrong. They will not help. No refunds, they won't reach out to the seller for you, nothing. Their only advice is to "bid with caution". Scammers, thieves, robbers.

They HIDE the fact that buyers pay an 18% fee
Absolute a scammy business

Do not recommend buying anything you cant test onsite. Customer service is awful, broken products being misrepresented.

Purchased a hot tub and the pump leaks, and bunch of the jets do not work. I called to verify with a Maxsold agent on how can I test this product onsite before picking the unit up, and they stated it would be fine to test the hot tub at home.

Story changes after I reported the unit did not work as listed "Working Condition" , The MAXSOLD team stated I would have to test onsite to be eligible for a refund, so i responded to that email stating there own employee informed me I can test at home due to the circumstance of it being a hot tub, even offered to take videos of the hot tub leaking and not working properly. I have not received a response in 4 business days now.

I have been working with them for more than a year, despite the fact that everyone pays a large commission, they do not employ competent employees (and often random people) to issue winning lots. Recently I was not given one expensive lot (I had a lot of them). On the same day I contacted the support service and was told that I would not be able to receive my item; it was already lost.

My assessment of this company's services is average. The service was standard and didn't stand out in any particular way. The staff were polite. The quality of services met expectations but didn't leave a strong impression. Overall, it's an okay service, but there is room for improvement.

Maxsold Reviews From Buyer 03-22-2024
I HAVE BEEN A BUYER & RESALLER WITH MAXSOLD FOR YEARS NOW,, TODAY I WENT TO ATLANTA TO PICKUP WHAT I WON , THE LOCATION WAS A CHURCH PARKING LOT,, NOT THE PICKUP LOCATION .. THERE WAS A YOUNG MAN WALKING AROUND ASKING PEOPLE IF THEY WAS THERE FOR PICKUP , I TOLD HIM MY NAME HE LOOK AND TOLD ME I HADE TO COME BACK TOMORROW AND HE WAS RUDE.. BUT HE DID LET OTHER'S BUYERS WHO PICKUP WAS TOMORROW PICK THERE UP TODAY,, I SPENT 2 HOURS ON THE ROAD PLUS GAS AND MY TIME JUST A LOT OF BS FROM MAXSOLD.. I WILL FILE A COMPLANT WITH BBB ,, THANKS CURTIST
In a 1 to 10 Rating Scale Maxsold is a 3 on a Good Day

How are you all friend

Warming up to you paleez like me

I've been buying on maxsold for several months now. I am very unhappy and angry with their work. During this time they managed to lose 5 of my items!!! Not 1 or 2, but 5! This is very unpleasant and terrible. You come to pick it up and suddenly they have lost something. I spend time and money on gas. Of course, they return money for things, and they think that this is enough, but I don't think so... There should be some other compensation. I don't think that this is a good business, you can't treat your customers like That.